CVS

Always the system is down or have technical issues. They always lose prescriptions and say my doctor did not sent them, even though my doctor sent them in front of me. Prescriptions that are covered by my insurance and always filled with no problems at Wallgreens, CVS say insurance does not cover even though it is always covered by other pharmacies. The only reason I go to CVS because it is within walking distance from my place.

My husband and I have been long standing customers of CVS. Spending hundreds on prescriptions and other products for years. CVS has always taken my coupons even if they were expired but now after spending over $150.00 at the Colchester Ct. Branch in miscellaneous items the rude branch manager I requested to speak with refused my 3 coupons with one of them that had just expired on the 3rd. I explained to her that I spend hundreds on perscriptions which I will now no longer use CVS but that did not sway her in any way! Shame on you CVS!

From out of town with no cvs card so ALL my purchases were not on sale! They could not oblige me by swiping a card so I could get sale prices... they wanted me to fill out info for a card, and only one check out with long line! Sure, I will do that and piss off all the people in line and in hurry to get home! Every singe store that I have gone to in my travels always swipes a card to give me the sale prices, but not CVS! So I will avoid CVS at all costs!

Very bad customer service and why they keep sending surveys if they dont care about the customer and im not talking about the store experience. Its the customer relation service. Looks like their job is just to forward your call to appropriate department. Atleast i have this experience.

I went to CVS today and I could not believe the price of a set of 2 optic white 4.5 each toothpaste for $17.99 when Shoprite has the same product for $11.99. I think these programs, care pass and extra care are ripoffs, they charge on top of that $5.33 a month for the care pass program and supposely give you back $10.00 a month that they get back with these exhorbitant prices. I think these prices should be controlled because it is incredibly deceiving what these people are doing. Needless to say I cancelled my care pass and plan NOT to go back and buy any of these products at CVS, Shoprite and Target have way better prices. Don't let these people rip you off!

I have been dealing with cvs in interlachen Florida for over a year. They have gotten new staff that don't know anything. They lie and then laugh in your face. They fill a partial script for me and told me to pick up the rest today, I called first and was told because I got the partial it voided out the rest. They never told me that or I wouldn't have gotten any, I would've waited. Changing pharmacy as of today. I hate liars and won't deal with them ever again.

They can't answer phones. You can call or be standing in the store when the phones are going crazy and no one seems to even care. I am forever not having my medication when I need to take it. I take Trulicity for my A-1c and they can't seem to ever get it on time. They wait until the day before I need it and then say oh we can't get it right now. This is ridiculous. Was with Walgreens for 20 years and never had issues. Sad day when insurance made us switch to this incompetent company.

Ordered some items off their website and when they arrived they are different then what the picture and ingredient list showed online. I email customer service they are useless, instead they tell me to call them. I call the customer service representive and they tell me I can ship the items back via UPS. I send the items to an address they chose in Indianapolis, IN. Turns out someone at the address in Indiana refuses my package and they mark it "return to sender". I am unaware of this and check back weeks later to find this out. I never received the package back or a refund! It is not worth the time and energy to spend figuring out where it is. I would avoid the website and don't get sucked in with the "25%" off coupons and free shipping. CVS is too expensive they always give out coupons and extra care bucks just to bring your purchase price down to a near acceptable retail value.

The help does not listen to the customer, therefore the order ends of being wrong! That was when they had help! Drive thru was shut down the other day due to having 1 pharmacist and 1 employee. I was on hold 20 minutes today. Why is there no help in this store? I would think that a district manager would have to be there helping if they don't have enough help. My aunt transferred all her scripts to another store. My next round of scripts will be going to another pharmacy also. Hmmmmm... get help in there, or lose business?... hmmmm... When they suffer a big loss, maybe they will get enough help.

I remember when CVS was People's Drug... a regional and humanistic chain here in the Southeast.

It had some character... and got the job done, so to speak.

Now CVS is essentially indistinguishable from RiteAid, Walgreen's or any other dull chain.

Sure, they can fill your prescriptions... and you can pick up a bottle of aspirin. But it is a mindnumbingly dull and corporate experience.

Give me the mom and pop owned corner drug store any old day of the week.

For a capitalistic country, the US really is moving more and more toward these huge and dreary monolithic type retail experiences -- fluorescently lit nightmares of stores jammed with tons of cheap swag.

Such a shame.

Three very dull stars for you, CVS...

I include several shots of these corporate monstrosities.

They don't properly train you the right way in the minute clinic. CVS will hire you then degrade you for not being properly trained. In the period of their orientation they will fire you on your day off then point the finger at you. Then to say you're terminated! They wouldn't give you don't stand a chance their be careful when looking for employment cause CVS doesn't give a damn!

SURVEY id # 5450 3735 2834 994 66
I would like to thank "Alyssa," from CVS Santa Fe Cordova, for going above and beyond. The photo hub was not user-friendly. (I've used those before, so I do know how) No blank dvd's, lost pics, etc. She really tried to help. Went in the stockroom to look for dvd's. ETC. Tried to "tip" her, but she wouldn't/couldn't accept. She deserves a raise! Thank you, Alyssa!

Last week I waited five days for a refill of Atorvastatin, a very common station. When I went to the pharmacy to pick it up, they declared the medicine was lost.I was instructed to go sit down in the clinic seats while three people in the pharmacy began a mad scramble for my meds. After about 20 minutes they found them.

Today I am waiting for an Rx of Paxlovid, a drug which must be started within five days of texting positive for Covid. I have been waiting two days and trying to communicate with CVS. Time sensitive prescriptions should be a top priority. A very disappointing performance by CVS.

Even though the packing slip listed the items that were ordered, I received the wrong items which cost 60% less than the items that I ordered. (BTW -- the items I ordered were not prescribed meds.) After several phone calls to the CVS customer service line, I just gave up. I will never order from CVS.com again.

I now spend over 10 minutes on the phone, talking to Artificial STUPIDITY, trying to get answers from a Pharmacist, only to be asked to leave a voicemail! I use to get through to a REAL person and get the RIGHT answer within minnutes. Artificial STUPIDITY may be making the company more efficient, but it has reduced the efficiency of the MILLIONS of callers. I will be seeking out a smaller pharmacy that still values the customer.

My son and I came in this morning for a flu shot.(walk in? Yeah right!) I was told that we had to wait till 4:00! Because we had to schedule online because of covid vaccine! We were the ONLY customers in the pharmacy area! I went to ingles and had it done.