I bought swim suits before my trip and paid $15 extra for shipping. I had to email them to ask where my shipment was took extra days.
Now, I've been trying to return part of my order. Their directions instruct you to email them with the info so they can give you the next steps. I have told them that my order number is #******* and the email that contains all of the swimsuit information and photos is request #*******. I have emailed customer service at least 5 times. I have received an initial email back from them asking for all of the information that I already sent! I don't know if I will get any money returned now because the 30 day return policy is approaching. I am not sure if they are purposely doing this so I can't return? Or if they are just overloaded and do not have enough workers to reply.
I would strongly suggest not to order any extra suits expecting to return them. And don't expect your package to arrive on time.
Cupshe gives the worst quality in clothing and doesn't tell you. Things rip so easily and then they have a problem when you try and return things! Also if you are tall or have any curves just expect their clothing not to fit on you well! Never shopping from them again!
I have to say, I was so pleased with the quality of these suits as well as the customer service! One of them was just a little big, they made it so easy! Very responsive. It's always a risk with some of these sites but this is a winner, the prices are great, the quality is really nice and the suits are flattering to all shapes. You won't be disappointed!
Hi April, so glad to hear that our swimsuits meet your expectation. We offer great after-sale service for the customers. We do input a lot to provide all Cupshe customers of suits with a better cost performance. Trying to meet the needs of each customer is the target of our efforts. Cupshe will always stick to it! Come back and see us soon.
Great place. I recommend Cupshe if you want good quality clothing and outstanding customer service. Cupshe cloth, look as beautiful as it is in the picture. They know what modern fashion is destined to look like all the years I have discovered Cupshe. Cupshe has a fast logistic which trips me always. I was impressed with just how quickly my order was processed and how soon it arrived at my doorstep. I had a few questions while I waited for my order, and customer service was quick to reply and very helpful. I was happy the swimwear looks exactly as it does in the pictures online, and fits great too!
Ordered two suits three weeks ago. Still no update when I track the package. They blocked me on a Instagram when I complained in the comments (because I wasnt able to get a response via email.) Im scared they will use my CC info so I will be suspending and changing my card immediately.
Sorry for your any inconvenience. Could you please give us your order number? We will check the order status for you.And we won't block anyone who cares about us, maybe there is something wrong with the system.
I booked a last minute vacation to Mexico and ordered several bathing suits on cupshe I was extremely happy with how quickly they arrived how affordable they were the excellent quality. I absolutely loved them all
Dear Anjanette, thank you very much for giving Cupshe 5 stars. We are glad to know that your order was delivered in a timely manner and everything turned out well for you. We are striving to offer high quality products with fast shipping options. Your recognition is greatly appreciated. We can't wait to welcome you back soon to our website.
I ordered a pretty cheap, but cute suit from Cupshe (order #*******). I got my order and it was exactly as pictured. The sizes run a little small and the quality is not the best you are ever going to find, but it's cheap. Customer service was also really good. I wish that they would fix their app so you can see reviews made online, maybe I would have known to order a size up. But overall it was a good experience and I will probably order from them again!
Hey there!
Thanks so much for your awesome review on the site.
We appreciate it so much and we’re so glad you loved the swimsuit.
When you get some time, share where you are headed (vacation, awesome pool party, etc). Tag us on social media. We’d love to see how the look turned out.
Thanks again!
Cupshe
My first order was on my doorstep within 3 days. The second a bit longer due to weather, but I was sent tracking info to keep up with it. Both swimsuits are beautiful, great quality and I look forward to wearing them on vacation!
Hey there!
Thanks so much for your awesome review on the site.
We appreciate it so much and we’re so glad you loved the swimsuit.
When you get some time, share where you are headed (vacation, awesome pool party, etc). Tag us on social media.
Thanks again!
Cupshe
Great customer service and speedy delivery. Would definitely order from them again. Love the prints and different style design options. Also helpful to read customer feedback, just for sizing and likes.
Thanks so much for your love for Cupshe products! Trying to meet the needs of each customer is the direction of our efforts. Cupshe will always stick to it!
It has taken 4 days for back and forth emails, and they just keep offering me coupons or store credit, when I am clearly asking for a full refund. So ridiculous. Clearly they do not honor their store return policy.
Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number? Our agent will contact with you and solve your problem.
Kindly email us in case of any problems.
They're products are great quality for the price and their customer service is excellent. I bought a medium in a bikini and really needed a small bottom. I messaged them about how to get a different size for the bottom and they sent me a whole new bathing suit for free! I ended up buying two more suits because they're so awesome! I definitely recommend this company.
Hi Jennifer, many thanks for your recognition of our suits. We do input a lot to provide all Cupshe customers of suits with a better cost performance. Glad to know we hit the mark for you. Come back and see us soon.
The bottoms were way too small but the top fit fine. It was such a cute suit and nice fabric. So I emailed customer service. They got back to me quickly even though it was the weekend. Instead of having to return the suit they said I could just keep it and offered me a coupon which was greater in value than the suit! By about $10. So I ended up buying a size up and thought, heck, why not buy one more suit!
Thanks for the awesome review! Trying to meet the needs of each customer is the direction of our efforts. Cupshe will always stick to it!
Swimsuit didn't fit so sent it back. Which cost me money. Company won't give me a full refund and are being very horrible about it. Why can't I just have my money back. You have your item please give me my money back. The parcel took so lo g to come to. Very unimpressed with cupshe and will never buy fro. Them again. Their returns policy is very unfair.
Sorry to hear that.
Could you provide us with the order number?
We do not find an order in our order management system with your name.
Please provide us with the order number.
I was hesitant to order so I started with one item which took a while to get to me, about 2 weeks. But every order after that has been timely and everything fits as it's sized. Not the best quality but you get what you pay for.
I ordered two bikinis and after a month of waiting three had not arrived.
I tracked the packages and apparently my address was 'incorrect or incomplete'. No attempt at delivery was made.
I emailed and sent messages on Instagram to try to solve the problem but have had no reply.
They charged me for the bikinis and didn't deliver.
Don't no use this company!
Dear customer, thank you for your message and for informing us about this issue. However, we are unable to find your related order or communication record in our system after checking your user name. Please confirm your order with us, then we’d love to look into your case specifically and offer better assistance.
Firstly, we're truly sorry to hear you never received the merchandise you ordered due to an incorrect/incomplete address. Indeed, your experience is highly regrettable, especially since this is not the kind of service that we aim for, nor the impression that we want you to have towards Cupshe. We have forwarded this issue to our related department, and they will detect logistics abnormalities in time， and then take countermeasures in order to offer all customers better experience in the future.
Secondly, we promise that every request from our customers will be responded to within 24 hours. We ARE also acting that way. Please kindly check your junk mailbox. That happens now and then. If still no response, could you please contact us on live chat or send an email to customercare@cupshe.com, We will get back to you as soon as possible. We sincerely wish for your understanding and constant support.
I was skeptical that swim suits at this price point could be of high quality, but they are! I was so pleased with the purchases in made. I had two swim suits in my order that I needed to exchange for size. Cupshe customer service to care of me quickly and made the process simple and fast. Great company who cares about their customers!
Hi Amanda! To meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify the process. Gladly to know that works. Your recognition for our swimsuit is greatly appreciated. We'll keep working hard. Come back and see us soon. Cheers!
I am trying to complete a return, have provided all requested information including photos of each bathing suit. How do I get return info? Order # #*******, ticket id #*******. If I cannot get information I will be forced to dispute the charge with my credit card company. This is my 4th request for this information.
Sincerely sorry to hear that.
Our agent contacted you via email. Please carefully check it.
Have a nice day.
I bought two size medium bathing suits only to discover that I needed a large. I emailed cupshe customer service and received a reply within the same day! Not only did they answer my questions but made it super easy to get what I needed! Very impressed with the company!
Hi Erin! We greatly appreciate your recognition for our service. As a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvement. Wish your constant support! Cheers!
Do not believe for one minute that when this CupShe customer service rep comes and comments on your review that they are actually taking care of anything. They ask you for your order number and then follow up with an e-mail stating that they have already solved your issue when they have not.
Fair warning... I would not recommend nor buy from this company ever again.
Dear customer, sincerely apologize for your inconvenience.
Our agent has solve your return request. If you have any inquires, please send an email to us.
Kindly email us in case of any problems.
DO NOT ORDER! If you're not satisfied with the product they will not allow you to return. They will send you a bunch of emails telling you they will offer you a store credit and how you can not return if you use a promo code. No where on the website does it say that! I had been back and forth with them for about 5 days and all I had been asking for is a return address to return the swim wear and still only offered a store credit. They would not give me a return address no matter how many times I asked. Finally settled on store credit because at least that was better than being out the money... new order shows up and there is a HUGE stain on the sweater! DO NOT waste your money! Horrible customer service! It's like a SCAM if your not satisfied your stuck with the product! I WILL NEVER ORDER FROM THIS SITE AGAIN!
Ordered a one piece suit that didn't fit well and requested for exchange. I received the new items as promised and I was very satisfied with the quality of the customer service I received with my exchange/return - it was an easy process and stress-free. Good customer service is what sets any business apart. I will shop at Cupshe again. Thank you!
Dear customer, thank you for taking the time to share your experience in purchasing. Firstly, we are sorry that our products don't work for you. In order to meet customers' demands, Cupshe always strive to make our swimsuits have more options in styles and designs. Our design department also work hard to make swimsuits as consistent as the size guide, which is based on the average customers' body figure. However, some swimsuits would have different fit for different body shapes. If you have issue about the selection of sizes or styles next time, we suggest you to contact our customer service for some advice. Secondly, we take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. Thirdly, to meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. Glad to know we hit the mark for you. Come back and see us soon.
Overview
Cupshe has a rating of 3.9 stars from 1,143 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits and great quality. Cupshe ranks 37th among Women's Clothing sites.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear customer,
We're sorry that our products didn't meet your satisfaction.
Could you plz tell us your order number?
We can assist you with return steps.
Kindly email us in case of any problems