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Cupshe

How would you rate Cupshe?
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Illinois
1 review
2 helpful votes
Follow Dana O.
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So many choices!
July 15, 2019

Love the variety! I ordered 5 suits and kept 2. Was worried about the return process but opted for the one-time don't return anything and they just subtracted $5 per suit and was happy that I didn't have to worry about sending anything back. I've gotten so many compliments already and will definitely come back next summer to find something new.

Date of experience: July 14, 2019
Amanda D. Cupshe Rep
over a year old

Hi, Dana O. Many thanks for your recognition of our suits and customer service. We do input a lot to provide all Cupshe customers of suits with a better cost performance.To meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. Gladly to know that works.

Colorado
1 review
0 helpful votes
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I have so many suits from cupshe I think I might have a problem. The quality for the price is unbeatable. I love every suit I've received. Most of the suits are true to size, but I have gotten a couple that were too small. When I contacted the help desk they gave me a code for another suit for FREE (including shipping) and didn't require me to return the previous suit. Unbelievable! I get so many compliments whenever I'm on vacation. 13/10 would recommend.

Date of experience: September 22, 2018
Amanda D. Cupshe Rep
over a year old

Thanks so much for your love for Cupshe products! Trying to meet the needs of each customer is the direction of our efforts. Cupshe will always stick to it!

Connecticut
1 review
1 helpful vote
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Bad return options
June 2, 2018

I purchased 2 swimsuits. One fit very nicely, is good quality, although I am not very happy with colors (are slightly different then on website). The second one is disaster. Doesn't fit at all.
I tried to return one and they offer you 120% value coupon. You can buy another one but if you again will not like the item you can't return it. Second option is you will get 50% money return and you can keep the swimsuit.
It should be clearly written on website that returns are not that easy as in many other online stores. I will probably never order from them, especially stuff like swimsuit knowing their return policy. I rather go and spend 10-20$ more and buy one in regular store or online where their return policies are normal.

Date of experience: June 2, 2018
Amanda D. Cupshe Rep
over a year old

So sorry for your any inconvenience.We do offer return address for full refund. To save your time and money, we offer the return options to you. If you don't satisfy with, you can return items to us, and then we will issue full refund to you. Could you plz tell us your order number? We will assit you with the problems.

Massachusetts
1 review
1 helpful vote
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I ordered from here because it had a wide variety of cute bathing suits in nice patterns and colors. The tops on the bathing suits were too small but the bottoms fit well. I wish you could order different sizes and tops and bottoms. However, when I emailed to try to exchange to see if the bigger suit would fit, they let me keep the old one and sent me the new one for free plus a coupon. The fast and easy customer service was great and now I am happy to have a bathing suit I really like that fits me well!

Date of experience: May 19, 2019
Amanda D. Cupshe Rep
over a year old

Hi, Marissa.To meet different demands from our customers, Cupshe offers several options for return/exchange to simplify the process. Gladly to know that works.

India
1 review
0 helpful votes
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I am a regular customer of Cupshe, their designs are the kind that make you want to purchase their whole website just to collect everything they have. The fabrics are high quality, so is the tailoring, and the cut fits perfectly every time.

Date of experience: August 7, 2017
Arizona
1 review
0 helpful votes
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Great bikini!
May 29, 2018

I really love my new bikini, i have nothing bad to say about it, its good quality and fits great, but the delivery service wasnt so good, it was a little later than expected, other than that i can highly recommend the swimwear.

Date of experience: May 29, 2018
New York
1 review
0 helpful votes
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Agent was very nice and helpful. Took care of the issue I had with a defective swimsuit. Have purchased suit previously. Love their swimsuits. Will continue purchasing their swimsuits. Unlike some of their competitors their customer service area responds back with 24 hours.

Date of experience: July 27, 2020
Amanda D. Cupshe Rep
over a year old

Dear Susana, thank you for posting this review, which gives us another opportunity to address this issue. As a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvements. You can also contact us on Livechat if you prefer. Moreover, we are sorry that your order arrived damaged. Our quality control team inspects each product but this one may have slipped through the cracks. In order to reflect to the relevant department for improvements, we still need other information. Could you please check the email we sent to you? Thanks for your understanding.

Canada
1 review
0 helpful votes
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Best experience
September 21, 2018

First of all, the suits are adorable, comfy and great quality! Some I have received are a bit big for me but cupshe took care of me, making getting the right size easy and stress less! I have never received service like I have with cupshe! They reply to emails within a day of sending! The return/exchange is unlike any I have ever experienced! Honestly the best! Thanks for making online buying comfortable and easy cupshe! I have been recommending to my friends and family! :)

Date of experience: September 21, 2018
Amanda D. Cupshe Rep
over a year old

Thanks so much for your love for Cupshe products! Trying to meet the needs of each customer is the direction of our efforts. Cupshe will always stick to it!

South Carolina
1 review
0 helpful votes
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Beautiful
April 3, 2018

I purchased this beautiful, well-made suit before my trip to Marco Island. Received lots of raves. I purchased a Double D, my bra size, but the swimsuit was a bit large in the top. Should have purchased a D but too late now, it has been worn. I did not notice the issue during my size trial, but thats my fault, cupshe's service is amazing and outstanding, i love them.

Date of experience: April 3, 2018
Alabama
1 review
1 helpful vote
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Great Products!
May 26, 2019

I'm always scared of purchasing products over the internet because you never know what you are going to get. Especially when it comes to clothing. But I needed some bathing suits for my upcoming vacation and a friend introduced me to this website. The bathing suits were super cute and reasonably. I decided to test out the waters by only ordering one at first and see what happens. My product arrived in 4 days and my bathing suit was really cute and it fit according to the sizing chart. I was really excited and pleased and so then my proceeded to order more and all the products that I ordered arrived in a timely manner and the products were all good quality. I did have one that did not fit me like I wanted because of my chest size and I asked to return the product. The return process was super easy and the customer service was amazing. I have told a lot of my friends about this website and I definitely will be purchasing from them in the near future.

Date of experience: May 26, 2019
Amanda D. Cupshe Rep
over a year old

Hi Omali, your recognition for our swimsuit is greatly appreciated. To meet the demands of every customer is the goal of the whole Cupshe team. We'll keep working hard. Come back and see us soon. Cheers!

VE
3 reviews
1 helpful vote
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Great service!
April 20, 2018

Great service! The bikini I received was of excellent quality and high level. The products arrived at the original date given. I would not hesitate to recommend this company to anyone. I will also place another order very soon.

Date of experience: April 20, 2018
Amanda D. Cupshe Rep
over a year old

Hey there!
Thanks so much for your review on the site.
Hope to see you again at Cupshe!
Cupshe

New York
1 review
0 helpful votes
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5 Star
May 5, 2018

Am highly impressed with the level of service delivered by Cupshe, the quality of materials used for the bikinis are top notch they fitted well and looked exactly like they looked online, i have been wearing them and they fir so well, another thing that impressed me was the speed with which the package was shipped, it arrived right on time and no mistake was made about the size, the size i ordered was what was delivered. I highly recommend cupshe, they rock my world.

Date of experience: May 3, 2018
Florida
1 review
12 helpful votes
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Wonderful Company!
March 12, 2020

I absolutely love the swimsuits that I ordered from Cupshe and their Customer Service is amazing. I submitted a ticket for an exchange due to ordering the wrong size swimsuit. The response and solution to my issue was handled quickly and efficiently. They offered me a coupon for the full amount of what I paid, which allowed me to be able to order another swimsuit without the hassle of returning my original order. I will most definitely be ordering from them again. Thank you Cupshe!

Date of experience: March 11, 2020
Amanda D. Cupshe Rep
over a year old

Dear Tyra, your recognition for our swimsuit and customer service is greatly appreciated. Cupshe usually offers several options for return and exchange, to meet different demands from our customers. Corresponding operation will be made once our agents get your requests. We continue to strive to be super speedy, convenient and have the best quality results. Looking forward to hearing from you soon.

Hawaii
1 review
0 helpful votes
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Impressive business!
March 10, 2019

The suits are great, well made and beautiful. There are so many choices and yet it was easy to find what I was looking for. The customer service was efficient, friendly and detailed!
A welcomed experience with online swimsuit shopping. Hassle free return policy! Great company!

Date of experience: March 8, 2019
Amanda D. Cupshe Rep
over a year old

Hi, JoAnn! To meet different demands from our customers, Cupshe offers several options for return/exchange, to shorten the process. Gladly to know that works. Your recognition means a lot to the whole Cupshe team, and is greatly appreciated.

Texas
1 review
1 helpful vote
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CUPSHE IS A SCAM!
July 25, 2017

I wish I could give 0 stars. Cupshe is the worst excuse for a business I've ever experienced. They are Chinese scammers who have crappy products and use fake photos to advertise their swim suits. They're whole business model is to entice you with cheap swim suits and then they do not fit and you cannot return them. That is IF you even receive your swim suit. I ordered one, they offered me the credit to get a new one because they would not give a refund, and then the new one I ordered never arrived! HORRIBLE. This is they type of business that we need to keep out of America.

Date of experience: July 25, 2017
Amanda D. Cupshe Rep
over a year old

Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number? Our agent will contact with you and solve your problem.

Canada
1 review
0 helpful votes
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Excellent company
March 23, 2020

The swimwear they sell are high quality and as advertised. Most fit me very well. The ones that I needed to exchange or return, the customer service made it very convenient for me to do so. The response was very prompt. As a result, I bought numerous suits from them. Highly recommend!

Date of experience: March 23, 2020
Amanda D. Cupshe Rep
over a year old

Dear Jen, thank you for taking the time to leave us a such a kind review, we really appreciate it. Glad to know most of our swimsuits you ordered hit the mark for you. All of our products follow strict quality check. Meanwhile, our team input a lot to make them have better performances in every aspect. To meet different demands from our customers, Cupshe customer service offers several options for return or exchange. We also promise that every request from our customers will be responded within 24 hours. Glad to know we meet your satisfaction. It’s our honor to have your recommendation. We’ll keep working hard and live up to your expectation. Wish for your constant support!

Pennsylvania
1 review
2 helpful votes
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Looks good so far
June 3, 2019

I am looking forward to purchasing on Cupshe, everything looks great. The only thing I can say is when you select price filters, it will periodically put items over the price you selected in with your results, which can be annoying, or frustrating. But other than that, I will soon be purchasing!

Date of experience: June 3, 2019
Amanda D. Cupshe Rep
over a year old

Hi sarah, really glad to know you love Cupshe swimsuits. Trying to meet the needs of each customer is the target of our efforts. Besides, many tanks for your advice. We have sent the information to related departments and they will improve it. Wish for your constant support.

India
1 review
1 helpful vote
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I LOVE IT!
December 18, 2015

I've been searching for an affordable dress for a year now and I decided to risk buying this one. I LOVE IT! The fabric is super soft and thick!. I would recommend L to anyone similar to my size. I will be buying more in two different colors :)

Date of experience: December 18, 2015
Canada
1 review
0 helpful votes
Follow A K.
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First time shopping on this site and so happy I did! The bathing suit quality is amazing and the customer service was outstanding. I had a small issue with sizing and they did everything they could to help. Quick and friendly. I'll for sure return and would highly recommend.

Date of experience: April 15, 2019
Amanda D. Cupshe Rep
over a year old

Hi AK, many thanks for your recognition of our suits. Cupshe offers several options for return/exchange, to simplify/shorten the process. Gladly to know that works. Wish for your constant support.

Virginia
1 review
0 helpful votes
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Great customer service
January 28, 2021

Very satisfied with how they handled my exchange, and love my new suits! Only slight issues with fit on two that I've ordered recently, but the majority of bathing suits I've ordered from here over the years have been great quality for the price, and they make exchanges/returns so easy that I have 100% confidence in ordering from them again.

Date of experience: January 27, 2021
Amanda D. Cupshe Rep
over a year old

Dear Kelsey, thank you for taking the time to leave us a review, we really appreciate it. Cupshe aims to provide customers with high-quality and low-cost products, and dedicate ourselves to provide all Cupshe customers with products of better cost performance. In addition, to meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. Glad to know that works. However, we are sorry to know the products didn't fit you well. Cupshe strives to make our swimsuits have more options in styles and designs to meet customers' needs. Our design department also works hard to make swimsuits as consistent as the size guide, which is based on the average customers' body figure. Nevertheless, some swimsuits would have a different fit for different body shapes. If you have an issue with the selection of sizes or styles next time, we suggest you contact our customer service for some advice. What's more, for more support, we suggest you could try our underwired swimsuits, seperated swimsuits and suits with ruche around the bust area. Please note that underwired swimsuits are not suitable for A cup and D+ cup since the wire will gather bust and only suitable for B and C cup. We’ll keep working hard and live up to your expectation. Come back and see us soon.

Overview

Cupshe has a rating of 3.9 stars from 1,143 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits and great quality. Cupshe ranks 37th among Women's Clothing sites.

service
132
value
127
shipping
129
returns
117
quality
127
This company responds to reviews on average within 1 day
+50