Very satisfied with how they handled my exchange, and love my new suits! Only slight issues with fit on two that I've ordered recently, but the majority of bathing suits I've ordered from here over the years have been great quality for the price, and they make exchanges/returns so easy that I have 100% confidence in ordering from them again.
Was unhappy with 3 suits that I ordered from this site and wanted to return (I kept 2). The English in the email correspondence was terrible, the return options made no sense, and it took almost a month before receiving a return address to send the suits back. I google mapped the return address and it's a shady looking home in Ontario. Seems like they give all sorts of different return addresses- clearly not a legitimate company. Fake profiles and paid reviews of "5 stars". Buyer beware!
Sorry to hear that. Could you provide us with the order number? We do not find an order in our order management system with your name. Please provide us with the order number.
I placed my order on 02/07/2018 received confirmation with tracking. It is now 02/21/2018 and I still have no package, no tracking information and many unanswered emails to cupshe.
What a joke of a company. Customer service is horrible. The Chat Now on the site doesn't even work properly. It only sends a damn email. NO phone number to contact anybody.
This will be the first and last time I ever order from this company. Obviously I am not the only
Sorry to hear that. Could you provide us with the order number? We do not find an order in our order management system with your name. Please provide us with the order number.
Paid extra for Express Shipping for 3-5 days. Arrived 3 1/2 weeks later. One bathing suit did not fit. Tried to return it. Said non returnable when it wasn't. Spent 30 mins on phone with chat. Demanded "evidence" of of my order when she had it in the system. Had to email them my confirmation email saying it was returnable. Took 30 mins. Would not credit me for shipping.And I had to pay for it to be returned. The bathing suits are poor quality and very very tiny.
Dear Stephanie, thank you for bringing this matter to our attention.
Firstly, we are sorry that the logistics didn't meet your satisfaction. These days, processing and delivery times are more unpredictable as we and our shipping partners face various challenges that stem from external factors beyond our control. Your feedback means a lot to us and we will definitely optimize our logistics team to offer all customers a better experience in the future.
Secondly, we take the quality of our garments very seriously, besides, in order to meet customers' demands, Cupshe always strives to make our swimsuits have more options in styles and designs. Our design department is working hard to make swimsuits as consistent as the size guide, which is based on the average customer's body figure. Nevertheless, some swimsuits would have a different fit for different body shapes. If you have an issue with the selection of sizes or styles next time, we suggest you contact our customer service for some advice. We will also input a lot to provide all Cupshe customers of suits with a better performance.
Thirdly, we are sorry that it took a long time for you the return. We have different promotions periodically, items marked as final sale are not eligible for returns or exchanges and will not be refunded as stated on our website. Those products are constantly changing so there may exists some misunderstandings during this process.
Next, according to our return policy, we don't offer free return service currently. To make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers.
Finally, we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
The customer service I received was incredible. I ordered two swimsuits that were really cute and high quality, however they unfortunately ran a bit small. I asked if I could exchange them and instead they offered to give me a coupon that would cover the cost to buy them again in my preferred size. They were super nice and accommodating, and I'm very excited to get my new ones!
Dear Lindsey, thanks for your recognition of our customer service. It means a lot to whole Cupshe team. Meanwhile, sorry to know that the swimsuits you ordered ran small on you. To meet different demands from our customers, Cupshe offers several options for return and exchange, to simplify and shorten the process. Gladly to know that the coupon option work for you. Also, we retain the policy to help ensure you consistently receive cute and good quality products from Cupshe. Hope the new order will fit perfectly on you!
The cupshe website was very simple to navigate and had many filter to search the swimwear section which i so much appreciate when looking for a specific style. I signed up for the emails and got really amazed instantly. The brands carried seem high quality and I will definitely be purchasing more swimwear from this cupshe website. I really do not have so much words but i know that cupshe is really worth your penny so do not hesitate to place your orders.
Buyer Beware - This company is completely unresponsive to inquires, regardless of the topic. It took forever to get my order. One item was delivered but their website showed both items were delivered. When I contacted them about the second item I got no response. I continued to email and received only canned answers. Eventually the item was delivered; two weeks later.
I was dissatisfied with both items. The fabric on the sleeveless dress is more like a material you would find in a nightgown. The vintage dress has a strange cut causing the neckline to plunge halfway down my stomach. Again, I sent communication regarding the return, expecting a return shipping label. Instead I received another canned answer that said they would refund 1/2 my money and I could keep the dresses. What a scam! The dresses are not 1/2 bad, they are all bad. I don't want 1/2 my money, I want all of my money. There is no address on their website for returns and they will not respond.
Absolutely terrible service. I spent $150 on low quality swimsuits. When I tried to return some for a refund, they just didn't answer. I sent three requests and no answers at all. Now I've wasted my own money on terrible quality swimsuits. I'm so angry and will surely never buy from them again. Don't make the same mistake I made, just don't buy from them at all to prevent from this to happen to you.
Hi Allie. We promise that every request from our customers is responded within 24 hours but sometimes our e-mail is sent to the spam folder. To solve the case, could you kindly provide your order number for us to check the e-mail? Hope to get your understanding and look forward to your reply.
I purchased 6 pieces of swimwear: 3 bathing suits and 3 bikinis in a size XS but for one of them which was not available in that size, so I went for an S. All looked awesome and great quality... Except for the bikini in size S, which fit me very big. I contacted the customer service and they replied in no time, offering a full range of options to either return it or keep it and get more than a full refund. I finished ordering a couple of bikinis more, and I am eager to receive them! I live in Madrid and it took 2 weeks for the parcel to arrive... I could not be happier. Highly recommended.
Hi, many thanks for your recognition of our suits. To meet different demands from our customers, Cupshe offers several options for return to simplify the process. Gladly to know that works.
Cupshe has amazing quality at great prices. Their shipping time is super quick. The customer service is impeccable. They really care for their customers and are very helpful. I've ordered 4 times from Cupshe. They are my one stop shop for beachwear.
Hi, Kristin. We’re also working hard to ensure every customer get packages within promised time limitation. We promise that every request from our customers will be responded within 24 hours, and it’s glad to know we hit the mark for you.
I have sent several emails in order to even obtain my Order Number since it was not put in the email confirmation and no one will email me back. I have even messaged through FB and nothing. There is no way to even contact a live person to obtain just this simple info! I paid through PayPal and now I am in a sitting an waiting game. It has been 72 hrs since I emailed to get my Order Number. So frustrating!
Sorry for your any inconvenience.
Could you plz tell us your detailed information? Then we will check your order.
I recently ordered a suit from Cupshe and decided to go with a medium, once I got it I realized the suit was just a tad bit bigger than what I needed so I emailed Cupshe for some customer service help. Carole, was my representative, and absolutely wonderful! She was so helpful in the entire process and made sure that I was happy with everything long the way.
The suit itself was great quality, I loved the way it looked and would highly recommend this site to others who are looking. Thank you to Carole for everything!
Hi Braden, we promise that every request from our customers will be responded within 24 hours, and it’s glad to know we hit the mark for you. We do input a lot to provide all Cupshe customers of suits with a better cost performance. Besides, It’s our honor to have your recommendation. We’ll keep working hard and live up to your expectation. Come back and see us soon. Cheers!
This company is an absolute scam. I ordered a small and they sent me a large. All I have been receiving back is automated emails with no direction on how to speak to someone directly. This is not what I paid for. I am hugely disappointed. I will NEVER order from this website again.
Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number? Our agent will contact with you and resend you a new one in size large.
Not only are the bathing suits I ordered super cute and comfortable, but the quality is great! I found that I didn't fit the size I thought I would (they were too loose) and the customer service was fabulous in getting me the right sizing after and shipping them quickly. Will 100% order again
Dear Michelle, many thanks for your recognition of our customer service and return policy. Glad to know we hit the mark for you. Come back and see us soon.
I ordered two bikinis and they both are very good material and are so cute but one of the tops did not fit. So I contacted customer service and since they sale bikinis in a set I could not just exchange the top but customer service sent me a coupon code to order an entire new bikini for free! And I didn't have to send the other one back. I cannot say enough about how great this company is! Thank you cupshe!
Hi Megan, to meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify the process. Gladly to know that works. As a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvement. Your recognition means a lot to the whole Cupshe team, and is greatly appreciated.
I ordered 4 pairs of bikini's from CupShe, my mistake that I ordered the incorrect size. I emailed the company and within hours I got a response and offered a 130% refund so I can reorder the correct size. Very friendly and prompt to respond.
As for the bikini's - they are of excellent quality and very vibrant colours. They fit perfectly and all come with padding (which isn't always the case when you buy from department stores).
I have already got all my family and friends onto this CupShe!
Hi, Nermine. We promise that every request from our customers will be responded within 24 hours. Meanwhile, we do input a lot to provide all Cupshe customers of premium products and service. Glad to know we hit the mark for you. Come back and see us soon
I just received my first order. Like the quality, but am very petite (started kindergarten in 3 toddler clothing) and only order XS. Did not notice different sizes in my confirmation verses what I ordered. In particular, I only order XS in one piece suits and received a medium. It is HUGE on me and not sure what to do with it... I leave on vacation tomorrow and will be unable to fix this situation prior to departure.
Dear Susan, sincerely sorry for that you received the item with wrong size. We have sent the information to the related department. Besides, we can not find your order number with the name: Susan. Could you please contact service@cupshe.com with your order number and the photos of the item that you received? We will check it and offer solutions to you. If there is anything further we can assist with, please feel free to get in touch. Wish your kind understanding.
I paid extra to get the bathing suits here in time for my vacation. Unfortunately neither bathing suit fit my chest and I requested a return last night. This morning I was told I could get 45% partial refund or 75% refund in store credit/coupon and both options let me keep the bathing suits I CAN'T wear. I feel like you are not honest about your return policy. Your website says you can return anything as long as tags are on, not worn. If you were clear and upfront about your policy I would have never ordered from you and plan to tell people to stay clear of your site. How many women can order a bathing suit online without having tried it on and have it fit perfectly? Not many, and not this person.
Dear customer, sincerely apologize for your inconvenience. Could you tell us your order number? Our agent will contact with you and solve your problem.
Delivery was quick. Suits were great quality! Unfortunately a little small in the bust for the size i chose but refunding was extremely easy! Will definitely try again with a different style. Overall very happy with the experience!
Hi, Tery! Thank you so much for your feedback. As a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvement. Your recognition means a lot to the whole Cupshe team, and is greatly appreciated.
Great product and selection. Was pleasantly surprised by the quality of the swimsuits! It does take a long time for shipping but the product comes in nice packaging and customer service is really good.
Hey there!
Thanks so much for your awesome review on the site.
We appreciate it so much and we’re so glad you loved the swimsuit.
Our carrier has always tried their best to deliver the parcel on time.
Thanks again!
Cupshe
Overview
Cupshe has a rating of 3.9 stars from 1,143 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits and great quality. Cupshe ranks 37th among Women's Clothing sites.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Kelsey, thank you for taking the time to leave us a review, we really appreciate it. Cupshe aims to provide customers with high-quality and low-cost products, and dedicate ourselves to provide all Cupshe customers with products of better cost performance. In addition, to meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. Glad to know that works. However, we are sorry to know the products didn't fit you well. Cupshe strives to make our swimsuits have more options in styles and designs to meet customers' needs. Our design department also works hard to make swimsuits as consistent as the size guide, which is based on the average customers' body figure. Nevertheless, some swimsuits would have a different fit for different body shapes. If you have an issue with the selection of sizes or styles next time, we suggest you contact our customer service for some advice. What's more, for more support, we suggest you could try our underwired swimsuits, seperated swimsuits and suits with ruche around the bust area. Please note that underwired swimsuits are not suitable for A cup and D+ cup since the wire will gather bust and only suitable for B and C cup. We’ll keep working hard and live up to your expectation. Come back and see us soon.