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Cupshe

How would you rate Cupshe?
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Kentucky
1 review
1 helpful vote
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HORRIBLE
July 18, 2017

Ordered two swimsuits for my daughter. They don't fit. Almost 2 months later I am still trying to return them. They won't give me the address to return they won't do anything. They absolutely stink. There are plenty of poor reviews for them on their own website even

Date of experience: July 18, 2017
Amanda D. Cupshe Rep
over a year old

Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number? Our agent will contact with you and solve your problem.

Wisconsin
1 review
1 helpful vote
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I really do love the quality of these suits. Everything arrived in a timely fashion. The reason for 4 stars: ordered a few suits a month ago to test out the company... they fit amazing! I was so impressed and that led me to purchase more. I bought 6 suits this time... somehow everyone I bought had a tiny tiny top! I purchased the same size as previously and even the 1 piece is much smaller than the one I originally had purchased. Bottoms still fit great so for the price I paid for each suit Its worth it to me just to keep and discard the tops

Date of experience: February 9, 2018
Amanda D. Cupshe Rep
over a year old

Hey there!

Thanks so much for your awesome review on the site.
We appreciate it so much and we’re so glad you loved the swimsuit.
When you get some time, share where you are headed (vacation, awesome pool party, etc). Tag us on social media. We’d love to see how the look turned out.
Thanks again!
Cupshe

South Carolina
1 review
0 helpful votes
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Great customer service
February 23, 2020

Unfortunately the first suit didn't fitt me well. It was very well made though. The customer service was very prompt. They offered a coupon so i did not have to worry about return shipping. I am very happy with my replacement suit and look forward to more purchases.

Date of experience: February 23, 2020
Amanda D. Cupshe Rep
over a year old

Dear Tammy, thank you for taking the time to leave us a review, we really appreciate it. All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction. However, the size chart is based on accurate measurements of most women's bodies, you can send our customer service a request next time when you’re not sure about the size. We’d be more than glad to offer customized suggestions. Furthermore, to meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. As a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvement. Your recognition means a lot to the whole Cupshe team, and is greatly appreciated.

Canada
1 review
0 helpful votes
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CupShe goes above and beyond for their clients and to make sure that things are hassle free and easy! I was recommended by a friend about this company and now I can't wait to spread the word in how incredible they truly are! Thank you for everything CupShe!

Date of experience: November 10, 2019
Amanda D. Cupshe Rep
over a year old

Dear Ashley, we continue to strive to be super speedy, convenient and have the best quality results. It’s our honor to have your recommendation. Come back and see us soon. Cheers!

Idaho
1 review
0 helpful votes
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Best Experience!
April 22, 2019

I needed to exchange the bathing suit I purchased for a larger size. I contacted customer service and instead of having to worry about sending the suit back, they let me keep it AND gave me a coupon that was worth more than the price I had originally paid for my suit to order a new size. Very happy with the quality of product as well as the customer service provided by Eve. I will absolutely be shopping here again!

Date of experience: April 21, 2019
Amanda D. Cupshe Rep
over a year old

Hi Olivia, to meet different demands from our customers, Cupshe offers coupon option for exchange, to shorten the process. Gladly to know that works. As a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvement. Thanks for your time and support.

Pennsylvania
1 review
1 helpful vote
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Do not order from this site! They only sent me half of my order and took the money for my entire order almost immediately! Their order tracking feature on their website says they delivered my entire order. Their customer service is an automatic response system and they DO NOT respond to facebook messages or emails! They don't even have a phone number. I will be disputing the credit card charge with my bank. The other reviews I've read on this company are horrific, too bad I read them after I purchased! I will NEVER order from them again.

Date of experience: March 8, 2017
Arizona
1 review
0 helpful votes
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Good site.
August 7, 2020

I think this is a good site to shop for swimsuits. They have a good variety of style. My order shipped on time, however it did not fit as I would have liked it to. So I sent a message about processing a refund and return. Custom service was quick to respond and I got my money back within the week.

Date of experience: August 7, 2020
Amanda D. Cupshe Rep
over a year old

Dear Jessica, many thanks for taking the time to leave us such a kind review. We do dedicate to provide more variety of designs of our suits to meet our customers' satisfaction. Meanwhile, we are also working hard to ensure every customer get packages within promised time limitation, aiming to offer the best service to all Cupshe customers to quicken the return/exchange process and save customers' time. Glad to know we hit the mark for you. However, we are so sorry to know that the product didn't fit you well. If you are not sure about your size, you can contact our customer service your weight, height, bust size and cup size next time, then they will offer you some advice. We’ll keep working hard and live up to your expectation. Come back and see us soon.

New Jersey
1 review
0 helpful votes
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Very pretty dress. Very classy with a nice length and seems like it would have comfortable too as it is stretchy in a classy way.
I ordered L, but it was little big. I ordinarily wear M, I wish Id ordered M and not gone as per the size chart. Otherwise very happy with shopping here! Will surly buy more :)

Date of experience: December 13, 2017
Amanda D. Cupshe Rep
over a year old

Hi shilpa,

We are so happy to hear you are satisfied with Cupshe products!
Your priceless comments will spur us to ceaselessly improve our service quality.
We will continue to provide high-quality items and service at an affordable price.
See you again at Cupshe!

Cupshe Customer Service

California
1 review
2 helpful votes
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I order 3 shirts After more then a month finally got 1 out of 3 and I was so disappointed because the color of the flowers are all faded the material is really bad quality is shining not work paying 25 dollars for each, I spend 78.25 total and I contact them and they want to refund me 9 dollars they don't want me to return it because they say shipping will cost a lot they are not in the USA. I have expressed my frustration and each email I have explained I do not want store credit and that I want a refund. Please please don't spend a penny with this company is not worth it so disappointed

Date of experience: April 15, 2022
Amanda D. Cupshe Rep
over a year old

Dear Lissette, thank you for your message and for informing us about this issue.
Firstly, we take the quality of our garments very seriously, however, we apologize for our clothing not being the quality you expected. We have sent the information to the related department. They will input a lot to provide all Cupshe customers of suits with a better performance. In addition, we usually split the customers' orders into several parcels due to stock issues in order to allow customers to receive the items which have stock in a short time. So sometimes customers cannot receive all the items at once, because part of the items in their orders are still in transit.
Secondly, we always do our best to reply to and assist all of our customers promptly, but sometimes it may take some time for you to wait for our response due to the peak season. We promise that all requests from our customers will be responded to. Please rest assured that it's our constant goal to further improve all areas of our services, which includes customer service response time.
What's more, for the return experience as you mentioned, there may exist some misunderstandings during this process. Please kindly note that return and exchange are welcomed within 30 days from delivery, which has been displayed on our website. To meet different demands from our customers, Cupshe offers several solutions for return/exchange, which are also given as options for our customers to choose from. We absolutely respect our customers' choices and decisions. Besides, we are an International company with warehouses and branches in many countries including the United States. As for returns, we have multiple return addresses in the United States. We generally provide the nearest return address according to the customer's residential address in order to save customers' costs for return.
Finally, we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.

Canada
1 review
0 helpful votes
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Great Customer Service
January 31, 2019

I weigh 170 lbs and purchased a beautiful swimsuit in XL. Unfortunately it was too tight and I reached out to Cupshe, and received a coupon code in exchange for correct size I needed XXL.
I reordered paying only $2.00 shipping and now waiting for my beautiful swimsuit to arrive. Thanks Cupshe for your fast replies.

Date of experience: January 30, 2019
Amanda D. Cupshe Rep
over a year old

Hi, Angela! To meet different demands from our customers, Cupshe offers several options for exchange, to simplify the process. Gladly to know that works. Wish for your constant support.

Ohio
1 review
9 helpful votes
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Unfortunately I did not review this company prior to placing an order for over $200.00. They market these super cute clothes hanging perfectly on their American models & they should be sued for false advertising or fraud. The order took over two months to receive. Nothing arrived as it was marketed. The quality of clothes were cheap & unrecognizable. The phone number gives you an answering machine, return requests are denied & email responses are generic in nature. My biggest concern is having strong suspicions that my number was given to Chinese Telemarketers as I have been receiving spam in Chinese on my phone since ordering. I received no less than 50 text messages in Chinese in one cluster. I had to go to the Apple Store to straighten it out. Don't buy from these con artists who take advantage of online American shoppers. It is my hope they will get shut down, but only if we DONT PURCHASE & spread the word.

Date of experience: December 31, 2016
Georgia
1 review
0 helpful votes
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I love the swimsuits on this site! They are so cute and diverse. The material was really good and the customer service is timely with response and resolution. I I ordered 2 suits, one I fell in love with and the other I didn't like how it fit on me personally, so I requested for a return/exchange on that piece and customer service handled things promptly. I can't wait for my other swimsuit to arrive! So overall a great experience I am definitely ordering again from CupShe in the future!

Date of experience: September 21, 2018
Amanda D. Cupshe Rep
over a year old

Thanks so much for your love for Cupshe products! Trying to meet the needs of each customer is the direction of our efforts. Cupshe will always stick to it!

California
1 review
0 helpful votes
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I have ordered 6 bathing suits from here. I was referred by my sister in-law, and boy am i glad I gave it a chance. All suits are very affordable, stylish, and good quality. I was unhappy with a top because it didn't give me enough coverage. I contacted customer service they told me no need to send suit back just keep it and pick a new. Awesome! They got back to me within 1 day. I let them know how happy I was with their service. I would recommend you give it a try!

Date of experience: May 3, 2018
New York
2 reviews
0 helpful votes
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I ordered 3 swim suits from Cupshe (order #*******), all which arrived earlier than scheduled. The swim suits fit perfectly and have outstanding quality, unlike other brands which stretch and lose shape after a few wears. Not to mention, the prices are extremely affordable! I would highly recommend Cupshe to anyone looking for quality swim suits.

Date of experience: January 24, 2018
Amanda D. Cupshe Rep
over a year old

Hey there!

We ’re so glad you enjoyed our service. When you get some time, share where you are headed (vacation, awesome pool party, etc).
Tag us on social media. We’d love to see how the look turned out.

Thanks again!
Cupshe

New Jersey
1 review
0 helpful votes
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Customer service
November 11, 2019

Cipshe's customer service is five star. They really came through with three different wonderful options in regards to a return. I would continue to buy from them. Unlike other online clothing companies who make the return process so difficult it's not even worth returning the items. Cupshe is much different!

Date of experience: November 11, 2019
Amanda D. Cupshe Rep
over a year old

Dear Janine, many thanks for taking the time to leave us such a kind review. To meet different demands from our customers, Cupshe offers several options for return and exchange, to simplify the process. Gladly to know that works.

Colorado
1 review
1 helpful vote
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CupShe isn't honest about their return policy. Website says you can return anything as long as tags are on, not worn. I ordered two of the same bathing suit in different sizes to see which fits better. The suit itself was fine quality, arrived at expected time and fit fine. Went to return one and I'm only offered 50% refund or 80% store credit. If they were clear on the front end I wouldn't have ordered two suits. Not ethical and I won't be ordering from them again.

Date of experience: August 2, 2017
Amanda D. Cupshe Rep
over a year old

Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number? Our agent will contact with you and solve your problem.

Florida
1 review
6 helpful votes
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SCAM!
March 14, 2017

Do not, under any circumstance, order from here. The clothes I ordered looked NOTHING like they were shown online. They were made of cheap material and fit terribly. When I tried to return the items, it took over a month for someone to finally respond to my emails and give me a return address. They assured me that I would be refunded once I sent the items back. So, I sent the items back. It's been over 3 months and I've yet to receive a refund. No one will respond to my emails. At this point, I'd say my money is long gone. I will NEVER order from this company again.

Date of experience: March 14, 2017
Kentucky
1 review
4 helpful votes
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This is my second order with Cupshe. The first one arrived within the 13-15 day estimated time frame. However, my new order (#*******) has been in transit since February 14th and tracking information shows only "label created" and states tracking info will be updated once item ships. I've emailed daily for over a week to get accurate shipping information or a full refund only to be told that my item did deliver, or that it's being delayed due to weekends and holidays or they send me the link to my FedEx tracking number which has still not been updated. At this point, I just want my money back and I will order from another site. Very frustrating!

Date of experience: March 5, 2018
Georgia
1 review
1 helpful vote
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Horrible Swimwear
March 26, 2024

The sizing of their swimsuits are very much off. I wasted money ordering a multitude of items because they were cheap and they were all too small. Fix this!

Date of experience: March 26, 2024
Amanda D. Cupshe Rep
over a year old

Dear customer, we are sorry to see that this experience did not meet your expectations.

Most of our swimsuits are true to size. You can refer to the "size guide" on each product page to check the detailed measurements. If you have an issue with the selection of sizes next time, we suggest you contact our customer service for some advice. Meanwhile, our team works hard to make swimsuits consistent with the size guide, which is based on the average customer's body figure.

Finally, we would love to look into your case specifically and offer better assistance, but we are unable to recognize your related order in our system after checking your user name. Please feel free to contact us on livechat or send an email to customercare@cupshe.com, We will get back to you as soon as possible. We sincerely wish for your understanding and constant support.

Ohio
1 review
6 helpful votes
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I wish it was possible to give this company 0 stars. They tried to steal $220 dollars from me because I couldn't produce a tracking number proving that I returned their swimsuits. They said their warehouse didn't receive the suits and there was nothing they could do. Boy, were they embarrassed when my post office helped me locate the tracking number. Sure enough, they had received my package a week prior.

Per their comment below, they refunded a credit card that isn't even mine. I'm filing a dispute with my bank. Save yourself a head-ache and stay far away from this company. I only wish I would have read more reviews before purchasing. :/

Date of experience: June 28, 2018
Amanda D. Cupshe Rep
over a year old

Sorry for your any inconvenience. Our agent have refunded you and sent you an email, please check it.

Overview

Cupshe has a rating of 3.9 stars from 1,143 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits and great quality. Cupshe ranks 37th among Women's Clothing sites.

service
132
value
127
shipping
129
returns
117
quality
127
This company responds to reviews on average within 1 day
+50