Beware when you bought from this company. Not only that it is a CHINA based company, also the return is not free. You have to pay your own postage. If you don't want that, they'll give you 70% refund which they claimed to take 10 business day which in reality, if you don't contact them, they would not refund you, even after the waiting period.
Product wise: So so. Mind as well buy from USA based company.
Ordered 2x from Cupshe and both times really satisfied with my choices and the quality of the bathing suits! I also ordered a dress that was too small, but customer service responded back and provided several different return/refund options! Will order again!
Dear Tricia, we are glad to know that you are satisfied with our products and our customer service has been of great help to you! To meet different demands from our customers and simplify the return process, Cupshe offers several options for return or exchange. Gladly to know that works. We will keep working hard to improve our products and maintain the good quality of them. It was our pleasure to help you and we look forward to seeing you again soon!
Sizes are insanely small. They hide information on returns and won't authorize. The quality is very poor. Once they started getting poor reviews, they began 'promising' returns and customer satisfaction However, they won't deliver. Many poor reviews and disappointed buyers. Unfortunately, a lot of young girls are finding this out the hard way. They do a lot of heavy marketing in instagram and pinterest. Being in China, they can take your money and don't care.
I ordered from this company and paid for expedited shipping. I haven't received my order and they told me they are giving me a coupon to order again. All correspondence is done through email and takes days. I just want my money back! I have given up on the suits at this point.
Sorry for your any inconvenience. Could you plz tell us your order number? We will check it for you.
I have ordered from here a few times and have been very happy with the quality for the price. I just had an issue that I needed to return a couple items and they gave me different options which was wonderful!
Dear Catrene, thanks for your great rating. It's glad to know that you found nice suits at a good price at Cupshe. We’re striving to make high quality products with competitive price. Moreover, to simplify the process and meet different demands from our customers, we usually provide several options for return/exchange. We will keep making progress and presenting better products and service in the future.
Ordered and received within a week, which surprised me. The quality of the suits was better than I expected for the price, and supportive for a busty gal, even in a size S. I intentionally over-ordered so I could choose my favorites and confirm sizing, so I did have to return. The return process involved a few steps, but they really did guide me through and refunded me quickly. Overall, pleased!
Dear Gina, thank you for taking the time to share your experience at our shop. Cupshe aims to provide customers with high-quality and low-cost products. We take every single customer seriously and make our products more supportive to meet customers' needs. We are also committed to providing all Cupshe customers with fast shipping methods. In addition, we dedicate ourselves to offer the best return policies to all Cupshe customers to quicken the return/exchange process and save customers' time. Thank you for your valuable comments again and we will keep working hard to meet and exceed your expectations.
I purchased an adorable swimsuit from cupshe and love, love it! I was very surprised by the quality when it arrived. I assumed it would be thin and somewhat cheaply made because of the price, about $25. It was not cheap at all. The fabric was thicker than expected with nice lining, stitching was all tight and straight. The color was as expected based on the photo. Overall a great purchase! I followed the size chart and bought a size S. The item was true to size but I will exchange for another style. Based on my measurements I need a S top and XS bottom. My bust and hips are almost the same measurements. The high wasted retro cut bottom was just too much fabric. I will go for a smaller air style next. Customer service was great when I explained my sizing issue. Issued and exchange code right away. I will definitely purchase Cupshe again!
This website is a scam. I e-mailed their return department "zendesk" (there is nothing zen about it) only to never hear from them again. I have never had such a terrible experience ordering online in my life. Do NOT listen to all the positive reviews on their website either. The sutis fit horribly as well. One of the bottoms were like a diaper and the material was cheap. My order # is *******.
Received an order of 8 swimsuits and 6 of them don't fit me properly. Emailed customer service to return items, included pictures of barcodes and followed return instructions as per their website. It's been a week now, and 3 emails sent by me, and still no response from anyone. Seriously disappointed with the customer service at CupShe. It's a shame because the suits are cute, but I won't be ordering from them again if this is how difficult it is to return items. Perhaps the Better Business Bureau needs to be notified?
Sorry to hear that. Could you provide us with the order number? We do not find an order in our order management system with your name. Please provide us with the order number.
I bought a 2 piece set; high wasted bottoms & shoe string strapped bikini top with underwire, it looked really nice out of the packaging but l knew it was poor quality even before swimming in them.
I'm a 12 C cup usually. L ordered my size but they're big make in bottoms & the top was really unsupportive, after one swim l won't wear again but will look for a better quality swim suit in this style.
Moral; you get what you pay for, or even sometimes less.
Hi, Belinda. Thanks for your feedback. We’re sincerely sorry for the size and quality issue. The size guide has been changed, and hope it can be more helpful. About the quality issue caused by fabric or workmanship, Cupshe always offers free exchange. Could you please tell us your order number? Solution will be sent to the corresponding mailbox.
I loved the suits I bought, however one is too big. I am larger on top than the bottom so the one piece was too big. To return it seems to be a hassle. They are very good material and as described in description. I would buy from them again.
Sincerely apologize for your inconvenience。
If the item does not fit, you can email us and we will solve your return request.
Kindly email us in case of any queries. Any further questions, please let us know.
I ordered a swimsuit from here and it looked amazing on site but just not on me! Which is totally ok. The customer service to exchange it was simple and painless and made everything so easy. I even ordered another swimsuit just because I'm confident with this site. Great stuff!
Hi, Ashley! Thanks for ordering from Cupshe. We regret that the first swimsuit is not suitable for you. Hope the second works. We work hard to meet customers' expectations, and glad to get your recognition for our return process. Cheers!
Customer Service at Cupshe is awesome. We ordered three items, but one was damaged. We were offered a 130% coupon to Cupshe, and we didn't need to send it back. They were friendly and prompt. My daughter likes her swimsuits she ordered. Good suits at affordable prices. Thank you Cupshe!
Hi Judy, we are sincere sorry for the quality issue. We have gave feedback to our related depaetment and will keep working hard to make improvement. Your recognition means a lot to the whole Cupshe team, and is greatly appreciated.
After being very skeptical about ordering a swimsuit online I finally made a purchase from CupShe and I didn't regret it. I ordered a plunging neckline one piece, followed the size chart and got a large. Fit perfectly! I actually went back and ordered two more bikinis afterwards. Order #*******
Hi,
Thanks so much for your awesome review on the site.
We appreciate it so much and we’re so glad you loved the swimsuit.
Here is a link to our best seller which can make your beach vacation or pool party much shinier and fantastic https://www.cupshe.com/collections/popular-style-gallery?icn=bestsellers&ici=navbar05
Thanks again!
Cupshe
The bathing suits have a great fit and are of good quality. They did take rather long to arrive, but with the mail strikes in Canada, it is hard to accurately determine the time they would have taken during a regular occurrence. I would definitely recommend buying suits from this site however, because they are a great and cheap option!
Hi, Clara! Many thanks for your recognition of our suits. We do input a lot to provide all Cupshe customers of suits with a better cost performance. Glad to know we hit the mark for you. In order to avoid any inconvenience, for the shipping to Canada, we have switched to DHL instead of Canada Post for now. Come back and see us soon.
My order number was *******. I purchased three bathing suits for the price I normally pay for one at department stores. I was skeptical because I am a plus size woman, so I normally struggle to find swimsuits I like even in person. A friend of mine had used cupshe, so I decided to give it a try. I ordered based on their sizing chart, and all three suits fit wonderfully! They aren't too revealing, and they are much better quality than one would assume for the price! I have since recommended cupshe to another friend, who successfully order three suits herself, and loves them! I received my suits within the allotted shipment window, as promised. I will consider cupshe again in the future - and you should too!
Hey there!
Thanks so much for your awesome review on the site.
We appreciate it so much and we’re so glad you loved the swimsuit.
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
Thanks again!
Cupshe
Received two suits - looked adorable on IG. Fit was awful, material cheap. One was even sheer (and it was black, no less!). After reading awful reviews about return policy I didnt even bother - suits went in the trash. Read the other positive reviews on here closely - they are clearly fake. Wont buy from them again, ever.
Sorry for your any inconvenience. Could you please tell us your order number? We wish help you with your return process.
I have bought 2 swimsuits from this company and unfortunately they do not fit. I emailed customer service the day I received them. One is too big, the other is too small. I have been back and forth with emails trying to return the items for a full refund as any normal company would allow you to do. I have been given the option of a 50% refund and return the items or an 80% store credit refund (that means I can't return or exchange them). Total scam. Nowhere on their website does it say any of this. I would not have ordered from them if those were my only options and I know I will not order from them again. What a joke.
Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number?
Our agent will contact with you and solve your problem.
I didn't do my research before ordering. Found their ad in Pinterest...
Received a incomplete shipment. They send things I didn't order, items were missing. The clothes looks nothing like their pictures online. Some of the clothes had an order so bad, I had to wash over and over before wearing. I contacted my credit cards to dispute the items that were missing and not sent. They do not have any return instructions, items came from china and another state. When contacting online customer service. They reply with odd message saying there is a short amount of time to response before the email is no longer available...
Long story short... SCAM... DON'T ORDER FROM THEM... There are so many of these type of online clothing business popping up.
StyleWE
Vessos
I didn't really care for the suits I purchased, so I wanted to return them. I wish I would have read the reviews prior to purchasing.
Every day I get an email with a different coupon code, but no return address. I'm happy to pay for the return shipping, just want the money back for the suits!
I would have purchased from them again, but not now seeing as the customer service just gIves you the run around hoping that you will give up.
Really disappointed.
Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number? Our agent will contact with you.
If you have any inquires, please email us.
Answer: Hi, as long as the items you want to return accord with our return policy, you can get a full refund.
Answer: Could you give me the order number? We can track the package for you. Our carrier have several days off which results in partial packages delayed. Sincerely sorry for that.
Answer: Hi, sorry that we don't offer standard shipping to United States Outlying Territories. So there is only shipping method to Hawaii-----express shipping.
Answer: Hi, could you plz tell us your order number? We will check if your order has been shipped out.
Answer: Hi, could you give us your order number? We will track your order.
Answer: Hi, we are an online store in US. Kindly refer to the shipping information here https://www.cupshe.com/pages/shippings
Answer: Could you plz give us your order number? We will check it for you.
Answer: S is well. Thank you for the question. Next time, please provide bust, waist and butt measurements in details as well as height and weight.
Answer: We think the L is okay.
Cupshe has a rating of 3.9 stars from 1,143 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits and great quality. Cupshe ranks 37th among Women's Clothing sites.
Dear Miss J, we are sorry to see that this experience did not meet your expectations. However, we are unable to find your related order or communication record in our system after checking your user name. Please confirm your order with us, then we’d love to look into your case specifically and offer better assistance.
Firstly, we are a global fashion brand with a headquarter in Los Angeles. Since our inception in 2015, we're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable beachwear and resort wear.
Secondly, to meet different demands from our customers, Cupshe offers several options for return/exchange. The option of 70% refund is the special offer from Cupshe to quicken the return/exchange process and save customers' time. It turns out lots of customers prefer this offer. Of course, we also support full refund, which is also given as an option for our customers to choose. However, we don't offer free return service currently as we stated on our website. Anyway, we have submitted your feedback to our related departments and taken your thoughts to heart to make some changes in the future.
In addition, once we get the necessary information as requested we will fulfill the refund at once. Besides, refunds for credit card payments take up to 10 business days and 1-3 business days for Paypal payments. Please note that the processing time depends on your bank and Paypal.
Finally, we would love to look into your case specifically and offer better assistance, but we are unable to recognize your related order in our system after checking your user name. Please feel free to contact us on LiveChat or send an email to customercare@cupshe.com, We will get back to you as soon as possible. We sincerely wish for your understanding and constant support.