I'm so happy with this company. I ordered four medium swimsuits that came suprisingly fast. I was disappointed at first because they were too small, so I emailed the Cupshe team to exchange them for larger sizes. They then proceeded to give me a 130% coupon to use online to reorder my items plus more and told me I didn't have to send back the original bikinis I ordered. I've never dealt with an online company this generous. Thanks Cupshe!
When shopping on line you never know the quality or fit. Well Cupshe has wonderful bathing suits nice fabric, well made and the size chart helps you get a good fit. I also ordered a dress which which was up to the same standards. I wish Cupshe would do more dresses because I can only buy so many bathing suit. There is no charge for shipping which is another savings. Thank you Cupshe!
Hi Sharon C.,
Thanks so much for your awesome review on the site.
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
When you get some time, share where you are headed (vacation, awesome pool party, etc). Tag us on social media. We’d love to see how the look turned out.
Thanks again!
Cupshe
I found out about this website through instagram ads. I had a wonderful shopping experience. I got a pair of jeans and shorts on Sunday. Good service and I received my products within 8 days. It fits me perfectly too.
Thumbs up!
1. The suits are ill fitting and run very small
2. They do not honor their own refund policy.
I ordered two suits (S and M) I am a 6 and both were tiny so I wanted to send them right back. You need to request a refund via email. They responded that I could either get a 50% refund and keep both tiny cheap suits, or give me a store credit for 80% of the amount I paid (just a week before). OMG!
This is the first time I have ever bought swimsuits online and it could not have gone much better. I purchased 5 and 3 fit perfect. The other 2, the bottoms fit but the tops did not. Returning is a little tricky, but they give you several return options and the customer service lady I was dealing with was extremely prompt, nice and very helpful explaining how it all works. I am sold with CupShe and will be buying more swimsuits from them in the future.
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
I ordered three bathing suit, all of them were nice quality and l around beautiful looking. I had to return one for an exchange and customer service was right on top of things. I already ordered two more. Cheap prices for great suits! Cannot go wrong
My swimsuit came in 6 days with (free) standard shipping! The packaging was cute, and the swimsuit was really soft and good quality. I would buy from again! Just make sure to check their sizing chart before ordering and measure yourself :D
Hi, Ariana. Shipping carriers does perform out of our expectation sometimes, in a good or bad way. So lucky for you. Many thanks for your recognition of our suits. Wish for your constant support.
I've really ordered severally from various sites but most clothes or whatever are never true to it's size but cupshe.com I just too different. I ordered 4 different swimsuits for my babes and it was all fitting to them.
Much love cupshe
Hey there!
We appreciate it so much and we’re so glad you loved the swimsuit.
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
Thanks again!
Cupshe
Cupshe was hands down amazing in every way to me during my shopping experience. Their site was helpful, saw their products and had several fabulous recommendations. I would definitely recommend this site and especially their product to anyone looking for unique swimwear. I cant thank you enough for all of your help today!
Hey there!
Thanks so much for your awesome review on the site.
We appreciate it so much and we’re so glad you loved the swimsuit.
Thanks again!
Cupshe
As other reviewers stated, return policy is ridiculous- I did all they told me to do (photos of tags on bags, etc), and my package shows delivery to them on june 2. It is now june 21 and still not been refunded. Try to email them on their site, and keep getting error codes. Total BS. I want my money back, cupshe!
Sorry for your any inconvenience. Could you please tell us your order number? We wish help you with your return process.
I bought about 10 suits with the intentions of having multiple and giving 1/2 to my daughter for summer 2018. All of them arrived, and were of poor quality. 2 were damaged, one had a tear and one was missing the strap so was completely useless. I reached out to customer service and got the run around. I sent pics of the two damaged and noone ever responded. I followed up several times with no response. If you want to order from here because they are cute and cheap, do not do it! They are horrible and will not do anything for you even if they arrived damaged. It was my worse shopping experience to date!
So sorry for the trouble.
Could you please tell me your order number?
We will fix your problems.
I had seen quite few ads for CupShe on Insta so I finally decided to place an order on Jan 1st for 2 suits - 1 bikini, 1 one piece. I received the suits on Jan 9 (after a 2 day delay due to weather in Canada, typical winter delays for us!) and they are beautiful! I also can't believe how fast the shipping was! I will definitely buy again :)
Hi Jamie,
Thanks so much for your awesome review on the site.
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
When you get some time, share where you are headed (vacation, awesome pool party, etc). Tag us on social media. We’d love to see how the look turned out.
Thanks again!
Cupshe
This was my first time ordering bathing suits online without 1) trying on and 2) knowing the quality of material. The size chart was helpful and accurate. I am 5'7 and 135lbs and ordered a medium. One suit with adjustable straps fit perfectly! The second one with non-adjustable straps on the top needed to be exchanged for a large since I'm slightly busty. The process of engaging with customer service to get the correct size top was easy and seamless- they were so friendly! Lastly, the material seems to be great quality especially for the reasonable price.
Dear Kirsten, many thanks for taking the time to leave us such a kind review. Our design department works hard to make swimsuits as consistent as the size guide. Nevertheless, some swimsuits would have a different fit for different body shapes. You can also email our customer service team if you are not sure which style suits you the best. We’d be more than glad to offer customized suggestions. Meanwhile, we do input a lot to provide swimsuits with better performance and lower cost. Glad to know we hit the mark for you. We continue to strive to provide you with excellent, flattering swimsuits each time you shop with us, as well as great service. Come back and see us soon.
I can't really speak for the quality of the suits yet as I haven't worn them for any long amount of time, but as for customer service, I would give 10 stars if I could! My swimsuit package was stolen of my porch along with several other packages that were delivered that day. The police advised me to reach out to the companies to explain what happened and see if there was a refund option available for the stolen products. Cupshe responded within 7 hours of my message and not only offered a refund, but also have the option of a free replacement order or 130% coupon. I wanted the swimsuits I ordered so they sent a replacement order the next business day! Very professional and caring of their customers. While the delivery is no longer their responsibility once delivered (which is what every other company told me that had stolen packages) they replaced it anyway! Will continue to buy from this company!
Hi, Katie! We understand thing happened. As a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard. Your recognition means a lot to the whole Cupshe team, and is greatly appreciated.
I bought two bathing suits, one fit perfect and the other, despite their rep recommending a size large per my measurements, didn't fit well. I left a review stating this and Cupshe immediately contacted me and gave me a free coupon to buy a bathing suit on them. I live in Florida so will continue to buy from them--even without worry, for their customer service is great!
Dear Weedon, your recognition for our customer service is greatly appreciated. We also want to express our apology for the inconvenience we brought to you with the size recommendation. We will keep working hard for the size guide and hope it can be more helpful soon. Trying to meet the needs of each customer is the target of our efforts. Gladly to know that works. Cupshe will always stick to it!
I am sorry that I didn't read previous reviews before purchasing swimsuits from Cupshe. They are horrible. Bathing suits are shipped from China and took over 3 weeks to arrive and smelled horrible. Quality is poor and fit is not consistent. I ordered a small that was the size of an XL. Then when going to return the only options are a credit or to "return" for $5 per item purchased and then not send them back. SHADY! Do NOT order from Cupshe!
According to the size chart I should be a medium. I checked out the amazon reviews and decided to order two XL's bathing suits. The fit perfectly and were exactly as pictured.
There customer services was excellent - they replied within 24 business hours when I had questions.
My order shipped in 3 business days and arrived to my house 24 hours later (West Coast).
Very happy with my order, I will recommend this site to friends, just remember to size up!
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
I am enjoying shopping on Cupshe.com. I especially like the trendy designs that are flattering for young, old and different body shapes and sizes, and, of bikinis the low, low prices. Cupshe offers a variety of shipping choices that makes it easy to mix and match options that meet your personal needs. PayPal is also available. I liked the style of bikinis on the site and I liked the prices, even more, so despite the bad reviews I took a risk but now I am completely satisfied because of its amazing fabric+ the quality and shipping which has gained my trust. I will be ordering soon. Highly recommended!
I ordered 3 bathing suits from this website at the beginning of the summer. I understood before I purchased them that they would be cheap and likely only last me a season. However, I wore the tie-dye blue suit for the second time today to the beach and the clasp on the back crumbled (yes-crumbled) into at least 7 pieces. I have no clue how this happened considering I was laying on a cushioned chair but when I lifted myself up my top was completely undone. The only way to keep my bathing suit on was to tie the straps into a tight knot which was very uncomfortable. I had to literally cut the bathing suit off of myself when I returned home. I get that these bathing suits are inexpensive and are made with cheap material- but the fact that I wore one for the second time and the clasp crumbled is unacceptable. I don't recommend and will not purchase another suit from this site.
Really happy with both bikini's I bought; the designs enable good cleavage and the bikini bottoms actually stay on my bottom and don't disappear up it! The colours are bright which show off your tan.
Very happy!
Hi, Tamara! As a company aiming to offer the best service to all Cupshe customers, we're excited to know you have such a happy shopping experience here. Your recognition means a lot to the whole Cupshe team, and is greatly appreciated.
Answer: Hi, as long as the items you want to return accord with our return policy, you can get a full refund.
Answer: Could you give me the order number? We can track the package for you. Our carrier have several days off which results in partial packages delayed. Sincerely sorry for that.
Answer: Hi, sorry that we don't offer standard shipping to United States Outlying Territories. So there is only shipping method to Hawaii-----express shipping.
Answer: Hi, could you plz tell us your order number? We will check if your order has been shipped out.
Answer: Hi, could you give us your order number? We will track your order.
Answer: Hi, we are an online store in US. Kindly refer to the shipping information here https://www.cupshe.com/pages/shippings
Answer: Could you plz give us your order number? We will check it for you.
Answer: S is well. Thank you for the question. Next time, please provide bust, waist and butt measurements in details as well as height and weight.
Answer: We think the L is okay.
Cupshe has a rating of 3.9 stars from 1,143 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits and great quality. Cupshe ranks 37th among Women's Clothing sites.
Dear Alainna, many thanks for your recognition of our customer service. To meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify the process. Gladly to know that works.