Dear Joanie R, really glad to know you are satisfied with Cupshe swimsuits and customer service. As a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvement. Meanwhile, to meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. And it’s our honor to have your recommendation. Come back and see us soon. Cheers!

Dear Tina, thank you for being a loyal customer of Cupshe and we really appreciate your 5-star rating. We are striving to achieve better quality and product performance. Our size guide is based on lots of research and accurate measurement. Most of our size are true to size, but some swimsuits would have a different fit for different body shapes. If you are not sure about the size, you can contact our customer service team. We’d be more than glad to offer customized suggestions.
In addition, we have different shipping methods for different countries, and the detailed shipping policy can be found on the “delivery” page of our website.
As a company aiming to offer the best service to all customers, Cupshe usually offers several options for return/exchange, to simplify the process and meet different demands from our customers. We’ll keep working hard and live up to your expectation. Looking forward to being of service to you again in the future.

Dear Kelly, we are so sorry for letting you down on this occasion. We do input a lot to provide all Cupshe customers with better products and take the design of plus sized swimsuits very seriously. Regretful that Cupshe suits didn't work for you. We will be sure to reflect to our product team and try our best to make improvements. Return and exchange are welcomed within 30 days from delivery, which has been displayed on our website. But we also understand things happen and we can offer some days extention if contact us within 30 days in advance. Please accept our sincere apology for bring you such an unpleasant shipping experience. Finally, we have sent a message to you about this issue, hope we can help you to solve the issue smoothly. Please kindly check it later. Wish for your kind understanding and support.

Dear Erin, thank you for your message and for informing us about this issue.
Firstly, we are sorry to hear that the products you just received were not a perfect fit. Cupshe embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. We appreciate all the feedback received. Therefore, your request has been sent to our Design Team and will be reviewed and taken into consideration. Meanwhile, you can also send a request to our customer service next time when you’re not sure which style suits you the best. We’d be more than glad to offer customized suggestions.
In addition, we have team members and warehouses all over the world. Our customers' orders are arranged automatically from overseas/local warehouses according to the system configuration and stock status. Please kindly note that the shipping efficiency shown on our website is calculated in business days, and our warehouse takes 1 business day for processing. For all oversea orders, the tracking information will be updated when the flight arrives in your country. Please also rest assured that the shipping company will update the shipping information a little delay, but the parcel will be on the way to you. Though we do our best to ensure that we meet the delivery timeframe, there are still isolated occurrences that orders can be delayed due to external factors beyond our control. We sincerely apologized for that and we will definitely optimize our logistics team in the future to reduce the occurrence of such incidents.
Besides, we set a high standard for ourselves and we are truly sorry to hear that standard was not met in your interaction with our business. We're always looking at ways to improve our service so we'll take your feedback on board for the future.
Finally, we had tried to find the order with your name so as to help you to look further into this issue but in fail. Therefore we have sent a message to you for more information about your order. We'd love to make every effort to turn your experience into something better. Sorry for the inconvenience caused again and hope for your kind understanding.

Dear Jennifer, thank you for your feedback and your lovely words about our clothes and customer service. Cupshe aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, Cupshe embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions. It’s also our honor to have your recommendation. We’ll keep working hard and live up to your expectation. Come back and see us soon.

Dear Stephanie,
We sincerely apologize for the quality issue you've experienced with one of the swimsuits you purchased from Cupshe. Your satisfaction is of the utmost importance to us, and we deeply regret that the color of the swimsuit faded and changed unevenly after just one wear. This is certainly not the level of quality we aim to deliver to our valued customers.
We understand how disappointing and frustrating this must be for you. As a company, we take great pride in offering products that are both stylish and durable. It is disheartening to learn that the swimsuit did not meet our usual standards.
Please be assured that we are actively investigating the root cause of this issue to prevent it from happening in the future. We value your feedback, as it helps us identify areas for improvement and deliver a better experience for our customers.

Additionally, we want to assure you that we are taking steps to ensure that such occurrences do not happen in the future. We deeply value your feedback, as it helps us improve and provide a better shopping experience for all our customers.
We sincerely apologize for any inconvenience caused, and we genuinely hope to have the opportunity to regain your trust in our products and services. Please look out for an email from us shortly, as we want to discuss this matter further and find a solution that compensates you appropriately.
Once again, we apologize for the quality issue, and we genuinely hope you will give us another opportunity to serve you better in the future. Your satisfaction is our top priority, and we are committed to ensuring you have a positive experience with Cupshe.

Thank you for bringing this matter to our attention, and we look forward to resolving it to your complete satisfaction.

Dear Jamie, we apologize for any inconvenience you've experienced with our email subscriptions, and we appreciate your patience while we address this issue. Your feedback is essential to us, and we are taking immediate steps to resolve your concerns.

Regarding your request to unsubscribe, we'd like to clarify the process. In our promotional emails, there is a function button that allows you to unsubscribe, which can be found at the bottom of the email where you can find the unsubscribe button. We understand that this process can sometimes be overlooked, and we apologize for any confusion. We are committed to improving our communication services to ensure a smoother shopping experience for all our customers. We are actively investigating the issues you have raised. Please be assured that we will take the necessary steps to resolve these issues and prevent similar incidents from occurring in the future.

To solve your problem, we have sent you a message to ask for more information, please kindly check it later. Looking forward to your reply.

Dear Heather, thank you for taking the time to give us feedback. We are sorry to know that your suits didn't work for you. Our design department works hard to make swimsuits as consistent as the size guide, which is based on the average customers' body figure. Nevertheless, some swimsuits would have a different fit for different body shapes. If you have an issue with the selection of sizes or styles next time, you can contact our customer service for some advice. Your feedback means a lot to our entire team. We will try our best to optimize the size guide and hope it can be more helpful soon.
Furthermore, we regret that the return process did not meet your satisfaction. As displayed on our website, we do not provide shipping label and will not cover return shipping fee. Full refund could only be processed when necessary information is provided. Sincerely sorry if that bothered you. To make up for that, Cupshe usually provides other options for return/exchange to simplify the process. We will also keep working hard to optimize our return procedure.
After checking your username, we are unable to recognize your related order in our system. If you need any further assistance, please feel free to contact us via live chat or email. We'd love to make every effort to turn your experience into something better. Wish for your understanding.