I have ordered several times from this website and had nothing but wonderful service! In fact, one of my orders got stuck in customs somewhere in Germany for maybe 2 weeks and they some how managed to get it back on track and to me before my vacation. And dealing with the issue I had no problem getting in contact with the company. They answered my couple emails I sent. I think some people need to realise they are in another country. And Speaking about the dresses -"how pretty the dress were!" I have never bought any dresses from any other platform that fits so well, they were always true to size. The quality of the dresses were good as well. 5 Stars for me.