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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Order placed easily. Good post sales support and follow up and now I now an writing this to get the characters needed
I ordered a custom size cover to use as a van awning. Sensible price and It arrived on time and looks to be well made.
Hey Paul! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Hey Heather! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very easy site to use - thanks! UPS as ever was terrible to track
Hey Bruce! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Bespoke product, reasonable price, can't fault it. Second time I have used cover & all, both been first class products.
Hey William! Thank you for your continued service. We are delighted to hear that you are pleased with our product and pricing. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Mocks sent for you too approve, worth while for
Workmanship is a++++
Hey Rachael! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Rosie! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to navigate site found after a quick search online. I wanted an old fashioned canvas based tarpaulin,not plastic, and it is great. Eyelet quality good and strong, well waxed canvas.
Hey Nadine! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Excellent service from start to finish and good communication throughout. Seat cushion was made perfectly and exactly to the measurements supplied, would definitely use again in the future.
Hey Liam! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Dave! We are delighted to hear that you are pleased with our communication and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Martin! We are delighted to hear that you are pleased with our product and user friendly website ensuring good ordering experience. We appreciate your recommendation. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Thank you to Stephanie on live chat for keeping me right with my order, much appreciated.
Hey Lesley! We are delighted to hear that you are pleased with our customer service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Good website, helpful, easy to order. Tarpaulin arrived in about two week. I was impressed with the quality of manufacture. It was exactly as ordered.
Hey Jan! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy system of ordering and all received with no issues. Very good quality.
Hey David! We're pleased to know that you had a positive ordering experience and are satisfied with the product quality. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
I ordered a made to measure cover for my L-shaped garden furniture and supplied measurement. Within 24 hours I was contacted by a designer explaining my measurements did not seem quite right. They were right and I was able to supply the correct ones to ensure a great fit
Hey Peter! We are delighted to hear that you are pleased with our service and also with the product fit. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Cover was exactly what I wanted and the personalised detail added a special touch to my grandson's room.
Hey John! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great service, efficient and very well made vinyls. I've used it for an animal hutch outside during the winter to shelter from wind and it's perfect.
Hey Charlotte! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
No offence but for this price you can get them from eBay or Amazon and al leats guy get what you order.
Hey Gheorghita! Thank you for your feedback. We're sorry to hear that you’re not completely satisfied with your purchase because of pricing. We want you to know that we offer a range of discounts and promotions available on our website that could help make you get your next product at attractive pricing. You can use those discount codes during checkout to receive savings on your orders. If you have any specific concerns or if there's anything we can do to improve your experience, please let us know. We value your feedback and would appreciate the chance to resolve any issues and better meet your expectations.
Arrived on time and I was able to place an order from using them
Hey John! We are delighted to hear that you are pleased with our product and service. We'd like to mention that a three-star rating is generally considered a neutral or negative review. If you felt positively about your experience, we would greatly appreciate a five-star rating. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy website with clear pricing and quick to arrive once I'd put the order in.
Hey Rebecca! Hank you for your positive feedback. We're pleased to hear that you had a great experience with our website, found the pricing clear, and appreciated the quick delivery. If you have any further questions or future projects, feel free to reach out. We’re here to help!
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date
Hey Stephen! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!