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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very good from start to finish The covers fit perfectly on the chairs
Arrived extremely promptly and seems good quality. Could do with another strap but we live in a very windy area
Hey Jon! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Ordered a rectangular table cover, couldn't find in shops, it's an easy to use website. Delivered on time, good quality material used very robust. Sensible price and made to measure, fits perfectly. Will order again in the future. Recommended
Hey Rickie! Thank you for your wonderful feedback! We’re thrilled to hear that you’re satisfied with the quality, fit, and ease of our website. We look forward to serving you again in the future. If you have any more needs or questions, feel free to reach out. We appreciate your recommendation!
Great service to say the covers are made to measure, it only took a couple of days to arrive, and it fit like a glove
Hey Michael! Thank you for your feedback! We’re delighted to hear that you’re pleased with the service and the fit of your custom cover. If you need any further assistance or have additional orders, please don’t hesitate to reach out. We appreciate your support!
The website is easy to use and the product is good quality, and comes with ties
, lot of confusion with the mock up and design and sorted it after a lot of calls but the floor manager. The telephone operator are clueless and work from a script,little product knowledge
The follow up on custom shapes is lost in time
Hello Jai, thank you for sharing your feedback with us; we truly appreciate it. We would like to assure you that we processed your order as quickly as possible. We also understand that you requested a change in dimensions after the sunshade had been cut, and our team did their best to accommodate this request. Your feedback is valuable to us, and we see it as an opportunity to improve. We will strive to provide an even better experience next time. Thank you again for your time and input.
Really well made and fit perfectly. They look great. Thank you!
Hey Catherine! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Everything better than expected, superb covers
Used the company previously
Hey Christine! Thank you for your feedback and continued trust. We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Superb site, ordered covers before so came back, excellent quality
The cover was delivered and fitted the needs perfectly, I was kept up to date about all stages of manufacture and delivery, very good service
Hey Harold! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The product arrived and packaged well. Great communication from start to finish ensuring we got the right bespoke made waterproof sail to fit our garden space. I was particularly reassured by the sharing of the final design before it went to manufacture to ensure we were happy with the measurements. Delighted with the product. Looks great and the steel wire stitched into the outer seams will ensure the sail keeps its shape and lasts for years.
Hey Paul! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The ordering process was easy and standard delivery was much quicker that expected. Customer service via Instagram was quick and efficient also.
Hey Luke! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Good quality product delivered as promised. Delivery cost could have been waived off considering the price of the product.
Hey Anand! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The site was easy to use but upon receiving my order I was extremely disappointed with the product
Due to the pull cord not going fully around the opening as I was lead to believe the material and general construction of the cover is good quality
Hey Kevin, thank you for sharing your feedback; we truly appreciate it. We could have added the drawstring around the periphery for a better fit, but by the time you reached out, the order had already been packed. For future orders, if you have any special requirements, please make sure to mention them in the 'Specific Instructions' box on the product page or give us a call. If there's anything else we can assist you with, please don't hesitate to let us know—we're here to help!
Overall good experience dealing with professionals and good quality products. They have been delivered earlier than I expected initially.
Hey George! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
It took a long time to process and be delivered and not really the final shape I thought it would be but it is very good quality material but also very expensive.
Hey Julie, we understand that there was a delay in processing your order, as we needed additional measurements to create the product in the perfect shape. Unfortunately, this happened twice—each time the designer requested or confirmed the measurements, the response from your side was delayed, even though we followed up. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure your experience with us remains positive!
Excellent service from start to finish. Simple ordering system, which is fully explained, kept up to date with costs and delivery times and also delivered faster than expected. The item we received was exactly what we have asked for
Hey Rhys! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy and surprisingly quick. Product is perfect and great quality. I was sent documents of the bespoke covers before they were sent to be made.
Hey Jodie! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Solidly made, correct dimensions and does the job it was purchased for.
Hey Joel! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The covers arrived quickly and they were good quality and fitted perfectly. I was pleasantly surprised and while expensive I feel like I have good products that will last.
Hey Aishling! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Good quality and great to be able to specify custom sizes eyelet spacing and reinforced hem. Fast delivery,Recommended.
Hey Kevin! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! Thank you for your feedback! We’re delighted to hear that you’re very pleased with your choice and that the covers fit perfectly on your chairs. It’s great to know you had a positive experience from start to finish. If you need any further assistance or have more projects in the future, feel free to reach out. We appreciate your business!