Comcast

Is this the worst company in America? Possibly. Dishonest, unhelpful, and rude. We have had 4 different people at our home 'trying' to install an aerial line. The first guy said "Oh, I can't do it" and then DIDN'T put in a new work order to send someone else. I had to call Comcast back. The second guy didn't do anything. He lied to us and said "Your city doesn't allow for aerial lines"... Um, we called the city. They do. The third guy actually put in a temporary line so we actually had internet that we were paying for. Then, we get a call from the city saying they have a request TO BURY A LINE. It was supposed to be an aerial line. The fourth guy came today to put in an aerial line. He didn't. The line is still laying across my lawn. And, so I called Comcast Customer Service and guess what?! My "ticket" was marked as "Complete" two minutes after the guy showed up and left. Do your job, Comcast. At this point, I just cancelled. It's not worth it.

This company is a joke. Without their unethical monopoly on the market, they would have no customers. And they know that, so they don't mind treating their customers like crap. I hope fiber runs them out of business. Brian L. Roberts should be ashamed of the way his company is run at a local level. I would be embarrassed by this level of ineptitude and incompetence.

Use ANY service but Comcast.

The prices are crazy high. The automated service is awful. (Pushing so many buttons for a recording). The majority of their call center employees do not speak proper English and are VERY hard to understand. (BTW my last name is Flores yet I speak very well) again I must reiterate THE PRICES ARE HIGH! And lastly just in 2023 they have lost 12% of overall business and it is my goal to see them lose even more so they will bring their prices down.

I cancelled my account 2 months ago. I was still charged for the account. When I tried to get a refund, I was only refunded half. I had to call again to get that sorted out and asked a SECOND time if it was cancelled and I was assured it was. Then today I was charged 80 dollars for the supposed cancelled account. Now I've been assured THREE times my account is cancelled. But I have cancelled that card, so you can't charge me anymore anyway. I will NEVER use ANY kind of comcast service again.

I have been a loyal customer for 4 years. I was going to move because of my job, but it fell through. So I canceled the order and reconnected my current address. Four months later the job came through and I moved. I discovered that the first order had not been canceled. They had been taking my money for both accounts. Every day when I came home my internet was off becauseofnon payment. I called every day and every day they said they took care of it. Still every day it was off. For 4 years my payment was made by automatic payment. I can't believe how unhelpful they were. I will never use this company again. They literally stole my money and won't give it back.

I was told that I need a tech to come out for something that was not my fault. When I recieved my bill I was charged for it. I called in and they told me it was my fault that the remote was not sending a signal to the box at 2am in the morning. The remote was working fine all day then stopped. How could this be my fault. They would not wave the fee, only discount it. I still had to pay $20 for an issue I could not control. I'm pissed. I hate comcast and soon I'll be moving back to AT&T!

Comcast, Comcast... you GAUGE consumers (I was paying $85 a month for Internet ONLY, and got tired of it and cancelled.). When I called to cancel, the "customer service" rep offered me a lower rate:

ME: No thanks. You could've offered me that rate much sooner, and you chose not to. Now I'm mad, and going to another ISP.

HIM: Are you saying you EXPECT US to call you, and OFFER YOU the lower rate? The deals are all over the internet!

ME: Yes, that's what I'm saying.

HIM: Companies don't do that: call you, offer you the lower rate. You gotta call US.

ME: They do, actually. My mortgage is with Quicken Loans, and when I can get a better rate... THEY call ME.

HIM: So what if I can give you a lower rate?

ME: Nope. Still mad.

Comcast, in other words, is happy to exploit customers until their custmoers wise up. It's so sad, to see a company do this. Their technicians are pretty good... just, overall, not worth the money whatsoever. Wish I had left sooner.

While living in FL my service was Spectrum. It was less than desirable. Now with Comcast, you are worse than Spectrum. Often, screen breaks up and no sound, screen frozen and no sound or the screen just gets dark...then the usual...welcome, benvinido, benvenue. Happens often.

Comcast is an absolute mess. One department has no idea what the other is doing. They have created an entire year of problems for our business and I would not recommend anyone ever use their services. They had outages for months. Their security software is a joke and blocks their own website, they have bad billing practices and inconsistencies. The corporate resolution team is a joke. Usually no call backs from any corporate employees and when they do call and leave messages they leave disconnected numbers. The amount of time spent on the phone in the last year alone just dealing with issues is more than 40 hours at this point. DO NOT TRUST YOUR BUSINESS SERVICES WITH THEM!

We've had problems with Comcast for many years. We used their internet service for our business, which was hit or miss depending on the day. In January of this year, we lost internet service and asked them to repair it. After 4+ months of having NO SERVICE, they insisted we should continue to be charged. We closed our account because they never sent anyone out to repair the service. We paid over $700 in this time, and received no credit or refund from Comcast. After we closed our account, they continued to charge us monthly. After going to collections, and paying the amount due, we are now out over $900 due to fraudulent charges from Comcast. I will NEVER US THIS COMPANY EVER AGAIN!

Salesman lies, customer service is garbage. They state 30 day money back guarantee yet still apply charges. Website redirects when attempting to disable autopay... bunch of BS. Makes me upset, luckly everyone we meet who needs these services like theirs will be redirected.

Comcast is a predatory company that takes maximal advantage of its monopoly status in many communities. If you ever need customer support, don't expect it to be provided by a human being.

Talk about bad customer service these get the top award once again. For a customer that has had up to 7 accounts with them you think they would treat me like an actual customer. NOT.

Called the number for.and they gave me the running around from # to #.and here we are dec 4th,been waiting since nov 30th.no service for 4 days.and we also went to the office in lesburg fl.and they take your # and wait for one/two hrs.this is uncalled for.if it wasent for us/customers/they will not be a comcast.this company just to be so promted with services.and the person that we get on the phone can even speak well inglish