Comcast

Had technician come to the house give me new equipment spoke to somebody that didn't speak English and said if I did not subscribe to HBO Max I cannot watch a review. Thank God for T-Mobile Wi-Fi and YouTube TV. Kiss my $#*!

They have the worst customer service. They have people that will talk in circles not help you. I've been on the phone with customer service too many times over 25 in 5 yrs definitely more than five times a year so more than that. They don't tell you when prices change or when something is added or removed on your bill. I've spent more time talking to them on the phone then I spent in 27 years of having cable in other places. Bright House was pretty bad but you guys make Bright House look like five star. If my HOA didn't make me pay for it in the fees I would switch immediately there's a lot of people here who spend money on a whole another cable service on top of paying the HOA fees from terrible experiences. When a guy came here to help us with two defective boxes that they gave us, it was supposed to help with an additional TV. He refused he said one works that's all I have to do my job's done here. Of course my mom was dumb enough to tip him about 10 minutes in normally people will actually work a little bit harder if they see incentive. This guy went the other way. There's only been one cable guy ever to my house so it's very easy if you're reading this someone that is a manager that guy should be fired. And honestly I think it's even worse is their customer service I'd rather be ripped off $10 and wait on the phone 3 hours and not even get any help

Comcast/Xfinity is the worst provider I have ever used. They essentially extorted me when I cancelled my cable box and gave me $7 back per month but charged me $240/month for "streaming". They will take all of your money and customer service is awful. DO NOT USE THIS SERVICE. Go with Verizon or Apple TV or a stick.

Long story short, we cancelled service because they didn't provide services to my new house (although they did provide service to nearby homes). There was a lot of confusion over the phone so I went into a Comcast service center to cancel. I did not sign anything, and it took ten minutes to cancel. She said
"okay you are cancelled and good to go". No mention of any charges. Again, I signed nothing at that date, and got a receipt that showed NO CHARGES. Then a couple weeks later I got a charged $130 for early termination. Called to discuss. First lady just hung up on me because she didn't want to deal with it. Second guy had me on hold for more than 45 minutes while he "discussed with his service team to figure out a way to help me". Then said "I am still working on it. I will call you back personally tonight or tomorrow." Half a week later, and still haven't got a call back. Seriously, will NEVER use again. DON'T recommend. Stay as far away from this backwards scam business as you can.

My tech that came out same day I called Carl was wonderful, very polite and helpful.he went above and beyond. Very pleased we need more hard working people like him. That man deserves a raise

My MLB extra innings channels don't work. The feed keeps cutting out. The only thing they do is reset your receiver. Other than that, nothing. They are clueless.

Oh yeah so here we go another one jumps on the bandwagon Using COVID-19. They're making it sound like they are being sympathetic and do in the whole world a favor by offering free? Public Wi-Fi hotspots to ALL for 60 days. The Catch-22 is you have to SIGN UP and if you don't cancel (they hope you forget) after the 60 days they'll start charging you. You must read the fine print because there's a lot of other restrictions. Well excuse me but the word FREE means without obstruction, burden, or obligation. I can go to my local library and use FREE Wi-Fi and I can also sit down and use a computer for FREE and have access to the internet for FREE! I can also go to a Starbucks, Home Depot, Lowe's, and many other places, unlike you they don't require me to sign up for any subscriptions - They know the true meaning of FREE.

My City of Auburn Hills, Michigan has no other cable/internet/wifi available BUT COMCAST/Xfinity, which is a completely unreliable service. In the 6 years living here we've had nothing but issues with service cutting out, being told it's our equipment, great difficulty reaching customer service, and nothing but aggravation.

Customer service is never able to help. Their app is a joke when it comes to their automated text help. I called Saturday that the cable line was in the street and the other line hanging near the ground and NOT ONE COMCAST tech came to repair it. A vehicle finally hit the line and we've been without service.

I was told someone would fix it by 8pm and, surprise, no one from Comcast showed up.

I never ever had issues of any sort with WOW or Direct TV where we used to live.

Comcast is always losing service, and they seem to know Auburn Hills residents have NO choice so why should they provide a decent service or check outside equipment?

Comcast was working in my area and took down my internet. After the status page showed it was up and running my was not. I initiated a chat on their website, the guy went through tests, couldn't get it to work and said he would send out an agent THE NEXT DAY? I said I needed internet to work and asked for someone that day. He scheduled someone for later that day and NO ONE SHOWED up. Calling back there was no record of it, the guy totally lied to me. After significant back and forth with a manager she finally admitted the guy lied but never apologized and wouldn't find me someone to come that day. I had to now wait two days for a tech and in the end she hung up on me. Horrible service, no one who works there cares because they have a monopoly and the CEO is horrible.

After receiving so many mailings, we decided to try Comcast for land line phone & internet. We could not get helpful service, so we drove to their store. They have reception, but she does nothing, cannot answer anything, but get my name and signal help desk. We can just pick a number like other places. After placing an order, I saw display of new cell phones. I asked her "If I buy the phone, with which carrier will it be activated?" She does not know. I called Comcast Toll free number and asked. A guy said, "We do." I then asked "Comcast now handles wireless service?" He then said, "No, Verizon." Later that afternoon, a guy left a message but he talked awful, we could not hear anything. We heard Comcast. Other than that, we could not hear why he called, nor what number he was asking us to call back. Comcast did not prep properly, so the phone line/internet could not be activated as promised, but issued service transfer prematurely. My internet got disconnected. I called Comcast toll free number asked customer service to ask about status. He said he does not know. I said if it will be more than a few days, we have to go back to previous service provider. He said that he could not find out. He does not care we go back. He simply said "up to you".
We again drove to Xfinity store and learned that it would be over 2 weeks to schedule cable installation.
I can smell nightmare brewing. Each time we need customer service, we will encounter ignorant, irresponsible, lazy customer service? Now, I am back to old internet provider. I am about to cancel COMCAST! Do not consider!

Only one word is needed to describe every aspect of this company from product to customer service to unfair business practices HORIBLE!
What a shame our great and technological country has this company representing Americans
Don't deserve even 1 star!

WORST OF THE WORST customer service. Do NOT sign up with this TRASH company. It takes so long to actually speak with an REAL individual as I'm sure the company is trying to keep employees at a minimum due to costs. Customers pay a ridiculous amount of money and do not get the help they NEED. Definitely switching over to other provider even though I have to spend the extra penny. Long story short, Comcast "sucks" and I'm sure other customers will realize that and ho with other internet providers.

How is this company still functioning?!? Literally astonished they have not fallen yet! You can't talk to a human being anymore to resolve an issue and the only human interactions are with the idiots that don't know how to explain or set up your service where you are being overcharged! STOP SUPPORTING THIS COMPANY! The CEO should literally be strung up by his balls….

AKC IS WORTHLESS! THERE REGISTRATION MEANS NOTHING! THEY ALLOW BREEDERS TO SELL SICK, UNHEALTHY PUPPIES WITH EVEN GENETIC DEFECTS AND DON'T CARE. MY PUP IS GOING BLIND BECAUSE OF JUST THAT. I CALLED AKC TO REPORT THE BREEDER WHO INTENTIONALLY AND KNOWINGLY DID JUST THAT AND WAS TOLD AKC DOESN'T GET INVOLVED IN THAT AND DOESN'T CARE. ALL AKC DOES IS COLLECT MONEY. THAT'S WHAT THEY CARE ABOUT AND ONLY THAT! I WOULD NEVER RECOMMEND PURCHASING AN AKC REGISTERED PUPPY TO ANYONE.

Trying to watch TV and it's saying we're having trouble on our end all the time can't watch TV. I cannot wait until my contract is up so I can go back with Verizon with internet and going with YouTube TV because I can't stand spending money on a box and remote.

I have been waiting at home calling about something that's supposed to done last month and I called about and my bank gave me a alert that my bill was a Pioneer I called a representative supposed to giveal with adjustment and put the new email in she has not this is terrible customer service I've been on the phone from 630 to 718 right now no supervisor to come to the farm and the representative was terrible too could not recognize couldn't understand how language

Horrible customer service. Called on Saturday morning because cable box wasn't operating and after much BS they agreed to have somebody out on mother's day between 12-5 After changing family plans for the day we sat around for 5 hours and they never showed up. Called Kevin the rep and he said they had canceled my call because they didn't have a replacement box. Of course they never bothered to call us. Now they say Wednesday. Rep and his boss both BS me the entire time. THANKS FOR NOTHING MORONS

They charge you a overage use every month but are unable to supply reliable, dependable service. Its a oxymoron. How can you be over on lack of connection and dial up speeds comcast supply's?