Cleartrip

With my recent travel experience I suggest everyone that if you wish to purchase tickets directly use each flight genuine site...never purchase tickets from third party like clear Trip and similar

The Cleartrip app promises Cleartrip for work fare for flight bookings. I chose this fare with an option for date change at INR 499.

However, when I reached out to Cleartrip support for a date change (since the Cleartrip app did not allow me to do this online), no resolution was provided other than lame excuses, very long hold times, asking me to call different numbers, refusing to accept my chosen fare, and asking me to approach the airline directly. They even asked me to pay the normal airline penalty of INR 3800 for a date change. The app is lousy, attempting to mislead and commit fraud on the customer by offering fares that Cleartrip is unable to honor.

It was a horrible experience. I vow not to use Cleartrip ever again for flight bookings.

I booked flight ticket from Nagpur to Delhi on 31.8.23 through upi PhonePe. But till now I have not got my money back in my bank Account.
It is very shamefully to say that this online site do not work properly in the interest of customer service

I have booked a flight through cleartrip to jeddah from dubai. I got the ticket to Riyadh from dubai instead then I call to cleartrip and the guy treat me like a shot said we can't do anything talk to Airline. This is not the way I paid the amount to your website.
The both Airline and cleartrip guys are playing. I told them I an not asking refund just to cancel and issue me ticket from dubai to jeddah

Clear trip is a fraud company to loot your money. If your flight is cancel, they won't give you a refund- trip id- **************
Better to buy tickets from travel agencies. My friends got refund from travel after flight cancellation but cleartrip didn't provide any refund.

I would recommend not to book tickets though this website. The are charging with false commitments.
I have booked tickets with clear choice plus and when I went to reschedule I couldn't do online then called customer care he charged more than difference which I paid and she confirmed reschedule of same. When i was doing web check in I found the date have not been reschedule and call customer care they gave diffrent answer
1.Airline not confirmed
2. Diffrent in fare
3. Airlines not received payment
Then he further told we can reschedule again by paying another difference about.
This is called organized scam.
Not even worth one star rating
Customer is at receiving end as you paid the money and they don't have to lose anything we as Customer are suffering.

No refund is auto generated unless they charge you. You have to call them back for your own money to be refunded. Otherwise it's swallowed without a burp. Very costly service.

We have been writing and contacting the customer care team for almost a month but no response. Don't think anyone even checks the mails there. They are asking us to pay double the flight charges in order to avail travel. Same ticket on other site is almost 70% cheaper. Trip id **************

They don't process the customer's refund even after calling multiple times. Looters and cheaters, better to pay a little extra if needed than to book with Cleartrip, it's a headache.

Very very dissatisfied with Cleartrip. Just stopped using this site anymore. My air India flight got cancelled on 16th January 2021. Even after calling Cleartrip 10 times, my refund has not been processed til date.

Nothing was provided in the name of service other than a unhygienic room and toilet, the bedsheets are soiled, wifi, television intercom, A. C. Lift is not working, no soap/shampoo was provided. My family travelled from 450km to get here thinking of getting some relaxation before a 15 hour long flight and facing these issues. The irony is that they don't even have electricity for the last couple of hours and they are not even responding to our calls/complaints after multiple attempts.

I tried booking train tickets through Cleartrip app... some technical error occurred. Because of which my money got deducted... but tickets were not booked...

I tried getting in touch with them through customer care number... I was been told that it will be refunded in next 4-5 days.

I called them on 6 th day asking for refund.
I was then told that they have completed refunding process from their side... and I was given some reference numbers... these numbers were to be taken to bank... and ask them for refund.

So inconvenient! Who does this?
Is this the way of refunding?
Now I have to keep aside my work... and rush to bank...
Money will be deducted in just a second.
But refund is such a long procedure...

Never use this app / website for any kind of booking.
Shame on you cleartrip! You are greedy and hopeless!

And if you are not. Then look into this matter and refund my money
(Trip ID - ************** & **************)

Heads up people... these guys are fraudsters!... their system charges your twice and no matter what you do... they do not accept the mistake, they have a policy for everything just not to accept their mistake. After having realised what I have gotten into went online and read up about them... was shocked to know that I am not the only one... 100 of others have the same issue and all have been denied refund... read for yourself... https://www.trustpilot.com/review/www.cleartrip.com - just search for more online, there are many other review sites all filled with complaining customers. Such a company should not be allowed to operate!

I had to cancel a pre-paid, non-refundable hotel reservation due to a family bereavement. Cleartrip was outstanding. The call center operators were sympathetic and very helpful. They worked with the hotel to get me a full refund within a 2 days. I received at least 6 calls from them keeping me updated on progress and what they planned to do next. I cannot complement them highly enough. My only complaint is that I cannot find a way to communicate with them directly by email to say how very happy I was with the service.