Cleartrip

I'll keep it brief. We booked a ticket in August (India to Canada using Air France) this was before the air bubble restrictions were launched both on the website and in public knowledge. On the day of my Air France flight, Air France called me to tell me because of the airline restrictions I can't board the plane, the ticket was 1.83 lakhs for one way.

We called Cleartrip right away to see what can be done about this - well firstly they've removed the option to call them so you're forced to email. They called us back and said we should hear back about a refund in two weeks. In two weeks nothing. As I mentioned that was August, it is now DECEMBER and we have had endless emails and calls with Cleartrip with no resolve. You'd think those emails would be something productive - but no! They are AUTOMATED emails, again and again. Every time someone calls me its a different person from their team who has no context about my use case and then says oh give us 72 hours to get back to you and then someone else calls me! And now they're saying because it's after the day of the flight that they can't guarantee the refund amount - have you heard of anyone cancelling a 1.83 lakh flight with NO GUARANTEE of the refund?! What if I get 100 rs back? Am I supposed to be okay with it?

The biggest joke is that I called Air France directly and told them about this situation and they said in this circumstance we would have offered a full refund. The offered to convert my ticket into a voucher I could use till the end of 2022 with any of their airlines and had no idea why Cleartrip was saying they need to speak to them and happily left a remark on my ticket recommending a full refund. You thought that would help? Wrong. Since that remark, Cleartrip has now continued another three weeks of ridiculous automated emails with absolutely no indication of this remark or anything else helpful frankly.

I'm very very sorry for you if you have to ever interact with Cleartrip support for anything. If you're booking a risky flight, be sure this is the wrong place for any kind of help.

#customer care number... 6297. 336. 522 all types problem solve##. Customer care number... 6297. 336. 522 all types problem solve##.

Cheating people, they give good offers, then I booked the ticket after two days they canceled my ticket without any information,

They will offer you discount through banks, promotion codes, through whatever. But you will pay that money back in a different way, and more than this, waste your time becasue they don't know how to manage their business. Customer service is really incompetent.

I had 4 tickets "round trip" (2 adults, child and infant) and I wanted to reschedule only the outbound trip for my wife/infant ticket to another date)
1. First, they tell me you cannot change the outbound ONLY? I was what? You can't say this to the customer. They claim its the guidlines from the airline / I checked with the airline and they told me its not true. It just their system doesn't allow them to make changes to outbound only. Not sure how is that possible, but anyways we got over it.
2. Second, the change fees is different from the airline / they charge on top other processing fees and convenience fees / per ticket
3. I had the infant ticket on the Father consent, i called the airline and fixed it. But Cleartrips cannot still see the update, even though its already updated on the airline system. Above all, they didn't offer to help or write to the airline / which tells me that their business model is not legit
4.48 hrs to make the required change, in a high season, flight tickets are selling fast, and prices are getting higher, plus I am getting closer to the travel date and still no solid feedback from cleartrip on fixing the issue
5. I am being passed on from one agent to the other and no one is taking ownership and accountability in fixing the problem.

Please avoid, if you really want peace of mind and want to save your money and time. Otherwise, Good Luck.

They just dont care about customer service, i spent a lakh on tickets still waiting for an update from them

DON'T BOOK TO THIS COMPANY. ONE YEAR ALREADY STILL DIDN'T GET MY REFUND.
I CANCELLED MY TICKET SINCE APRIL 2021.

TRIP ID # **************

The worst kind of service i ever encountered in my entire life! I canceld my flight due to covid 19 situation last march 14th 2020 and they sent me an email that it will take 5 to 8 working days. After that 5 to 8 woeking days they told me again that they have a new policy due to pandemic they will extended the 5 to 8 working days refund to a 60 days! So i dont have a choice is to wait that 60days. Then the 60 days came no one initiate from the team cleartrip to send a message regarding my refund or even try to call me i gave my contact number to them and i tried to call them but no one picking up my calls so i send again an email to them asking whats the status of my refund but they are not replying my last email to them until now i didnt get my refund!

Please cleartrip company do an actions on your clients refund i need my refund spcially were under now the pandemic situation. Actually i had two (2) pending tarnsaction of ticket refund one for me and one for my sister. Im adding the proof of refund photo

Please! Please! Please!

Thanks

Refund nhi de skte to apni behen beti chudwa lo humse. Tum har roz seat par baith kar badduayein lo. Bhagwan kare apki sari generation randikhana chalaye apki behen betiyo ko lekr

I have booked a flight for Patna Bangalore on Friday, Aug 12 2022 at ₹8,076 but due to some issue had to cancel for this date and was about to book for other available dates.

Now, the issue is I have booked a flexi flight so that i could have an option even if i have to cancel will get the full refund but that did not happen while canceling the booking it showed the some of ₹7,584 will be refunded same page i read twice so that i do not miss out any information.

After making the cancellation received a msg that i will only be refunded ₹3,628 and no other information was given so i called the CC team which was Pawan Chauhan who was not helpful and was repeatedly saying that its showed on site that 72 hrs only cancel only the refund will made for which i am adding the ticket for your reference as its not mentioned anywhere.

I am here at a loss of Rs 4,448/- which is a huge amount for me and the site has misleaded me as it did not showed anywhere while cancelling that i will be deducted that much if the information would have been given beforehand i would have thought of some other options which would have been a convenient for me and for the airway as well.

Please, it's a request to refund my deducted amount of Rs 4,448/- ASAP as I have to book the ticket again for another date and with this amount I have certainly ran out of my budget.

Also, the complete information not showing on site is very misleading for a customer and on site there is no option given to write the issue only call option is showing which once Mr pawan picked and he said i will receive a call in an hrs time which by the have not until now in my view its again misleading even by the customer care team.

As per my review I was very disappointed with the service and customer care who did not support the customer only.

Not helpfull at all

These guys are fake
They not answering the call
Argument over the call
Gives fake commitment to the client
Never suggest these website any people

I had booked a flight, 3 passengers (GoAir) for the Mumbai Goa, Fri, 27 Nov 2020. For some personal reason, I wanted to reschedule my flight to the 1st of December on GoAir 141. However, since there was a technical glitch on the Cleartrip site, my son (traveler 3) got left out & hence the rescheduling of the flight could not take place & a PNR (Pending Amendment) was displayed. I spoke to a Cleartrip Rep. Mr. Rahul P. & explained the situation. He acknowledged that there was a technical issue & hence the ticket could neither be cancelled nor rescheduled. So he suggested that we do fresh rebooking & the refund of the Amendment Charge of Rs. 7124/- would be done at the earliest & the refund relating to would take a little longer as it had to be claimed from the airline.
I wrote a mail to the airline & they confirmed that the trip was cancelled by them & hence they have transferred the refund amount to Cleartrip account.
I have written numerous mails & spoke to the cleartrip reps. But they said that they will issue a refund to me only after the airline refunds the amount. When I made known to them that the refund amount has been transferred to their account, they initially denied it but when I forwarded the mail from the airline, they have come up with a new excuse that they are unable to cancel the ticket from their end. Hence they will not be able to process the refund.

This is just a ploy just to hoodwink the passengers into giving up claim of their refunds.

Very very poor service. I will never ever in my life book a ticket through their portal & will spread the word around through relatives & friends to not make a booking through this portal.

They are nothing but daylight robbers who are nor regulated by any government mechanisms.

SHAME ON YOU CLEARTRIP! Blaming us after all the hassle, physical & mental stress of my family, ruining our planned vacation. Its your responsibility to rebook my families ticket right away after the airlines cancelled the said flight. I didn't pay you 8,700dhs for nothing, its a hard earned money. Its not my fault that I didn't receive any generated email from you, you should follow up or call me on my mobile. Stop fooling people! ##SHAME on YOU cLEARTrIP##BAD KARMA FOR YOU%#^*notocleartrip/::/theyfoolpeople$$
You guys keep on saying, GIVE AS SOMETIME! This problem happened Dec 15,2016@ 11pm. I already bought a 1 way ticket going to manila, i have to shell out another 15,000 dhs from my own pocket. This is your negligence, you can get an expert to tumble my email & mobile & I'll prove that I DIDN'T receive any advisory from your team.It's a worst nightmare, Planned everything 11 months ago, its my children's first christmas in phil & they are looking forward to it. $$$no conscience cleartrip.$$Sorryisnotenough$$$giveUsSometimeAgain&Again$$$sweartoGod! www.cleartrip.com.#Cleartripshameonyou