Cleartrip

Cleartrip.ae is a scam company. I request a refund for my tkt back in July-20 due to cancelation by BA for the return journey up to this date I did not received the refund and i started calling the BA which confirm to me that refund request were never generated up to this date. It has been 2 month that i follow up and their answer wait for a call after 72H, but no one calls. I stopped buying my tkts from them since they are untrusty travel agent

Don't even think about booking from Cleartrip. After they take your payment money, they will never ever care about your flight rescheduling at all. They will never help. Or they will intentionally ignore for your flight not to get rescheduled since you have paid them the flight ticket anyways. They have nasty traps and they play games with their customers. Customer Service Reps will place you on hold for more than 15 minutes that you will decide to disconnect the call instead since they are worthless creatures who don't care about their customers! WORST COMPANY SERIOUSLY! DO NOT EVEN THINK ABOUT CHECKING THEIR WEBSITE

Im waiting for my refund since 2 months and i still didn't receive any refund in my account with my Trip ID ************** i will attach some document for reference and Its great-full for me to show how cleartrip is sending u fraud mails and showing that they already refund the money. Don't ever trust them…after getting a mail stating that they have refunded my money its been a 17 days im still waiting to get credit in my account all their call agents are promising to give a call back with solutions but they all are eating your money no response at all…its sooo frustrating that u will wait for your own money like a baggers just because of them.
Call agents with name SHIVA, SANIA and last person was ABHIJIT. They keep sayings that they needs to take this case to finance department and its been 5 days im waiting for call back.

Fraud! Fraud! Fruad!

It's with utter disgust I am mentioning that clear trip services are not acceptable and there is no sincerity, discipline and customer orientation. Apart from that there is a serious language problem of English speaking due to which the same sentence needs to be repeated in various languages. I was upset on 06 December with one of your representative and I believe a case was raised for which I got a call from another senior personnel who asked if the case can be closed. I said I am not satisfied. Today also I called up clear trip and spoke to Mr. Farooq who is slow in understanding my problem and can't grasp what I am mentioning. I spoke to him in Hindi and English so that he understands the problem deeply. Unfortunately he was not able to handle my complaints. Please do not take him into task and take any action which is my sincere request to you. In a span of one week I have come across identical problem with clear trip personnel.

Apart from the above you promise call back within one hour or two hours which has never happened. This is atrocious service when you don't call back on a time promised from your end. How do you advertise yourself being the best? Your customer service is absolutely on a down grade. I will provide bad feedback on the social network as customers shouldn't suffer like me.

I cancelled my hotel booking due to some medical issues and what I received is a ZERO refund. Reaching customer care is like a hell. There is no clear information about it. I wrote an email to customer support for the full refund but no reply as well. I don't know how to contact them and get a refund back.

We have refunded AED 0.00 for your booking (Trip ID *******368).

COMPUTED REFUND DETAILS
Description Amount AED
Gross Amount (+) AED 1,302.48
Cashback (–) AED 250.00
Discount (–) AED 0.00
Net Amount AED 1,052.48
Supplier charges(*) (–) AED 0.00
Cleartrip charges(*) (–) AED 0.00
Convenience fee(*) (–) AED 250.00
Other charges (–) AED 802.48
Total refund amount AED 0.00

Cleartrip is a scam company. Don't trust them or do any booking.

Iam celinamma. Trip ID **************. I got mail September 25th my refund amount near 5000aed sent my account. Now 2 months over. Still not came in account. Bank also saying they didn't sent.No reference number also. I requested many times give ARN number. But they are foolishing customers.My clear trip rating 0.No one reply. Why this people not give me reference number. Airlines given money to clear trip. Cleartrip is hiding our money.No one to purchase online ticket.

MY FLIGHT WAS CANCELLED LAST JULY 09,2020 BECAUSE OF COVID 19 BUT NOT A SINGLE DIRHAM WAS REFUNDED BY CLEARTRIP DESPITE MY CONSTANT FOLLOW UP BOTH THROUGH E-MAIL AND BY PHONE CALLS WHICH IS NOT EVEN TOLL FREE. ALL I GOT ARE TONS OF LIES, "IT ALREADY ON PRIORITY, WAIT 24-48 HOURS, WAIT 72 HOURS" THESE 24, 48, 72 HOURS ARE NEVER ENDING. CALL TODAY OR CALL NEXT WEEK, THEIR 28,48 OR 72 HOURS PERSIST. ALL LIES! I CALLED SINGAPORE AIRLINES AND THE RESPONSE WAS VERY CLEAR, "IT WAS FULLY REFUNDED TO CLEARTRIP" YES, IT IS VERY CLEAR THAT CLEARTRIP IS UTTERLY GREEDY AND COMPLETELY SHAMELESS! CLEARTRIP IS VERY EFFICIENT IN COLLECTING MONEY BUT JUST THE OPPOSITE WHEN IT COMES TO REFUNDS. YOU HAVE NO RIGHT TO WITHOLD THE MONEY WHICH IS NOT YOURS.

This is what happened I have booking through b British airline directly and booking through Cleartrip for British airline with the same destination but different dates but both was on April between two tickets.

The difference between Cleartrip and Booking directly from the airline or other agents is due to Pandemic COVID19 cancelled flights.

The Airline flights and other agents Refund your money.

Cleartrip doesn't refund your money it is unreliable website very poor customer service as they don't even respond to your emails.

I have been user of this platform for many years and they have done great service not until my latest booking which gave me a lot if stress and anxiety. I had to rebooked my first ticket due to some visa issue and I had no choice but to pay for the rebooking with the assistance of Karim Abdelmagid. Unfortunately, i need to cancel my second ticket due to unforeseen circumstances. I immediately informed cleatrip to cancelled my flight and I dont want to rebook again on the third time as i do not know my schedule for the rest of the year. Cleartrip informed me all the details about the cancellation procedure, checked my booking details and verified to after 2 hours confirming from the airline. Another 2 hours had past, I had received an email informing me that my ticket is non refundable which is the opposite mentioned from my fare condition in my itinerary receipt from the airline which I had a cancellation fee of $150 per route. I have been patiently sending them emails and waiting for the reponse but the only response was I must contact their customer team which is not helpful at all. They are telling me that my ticket is non refundable becase of my first ticket which was already cancelled. After this issue, Cleartrip stated that singapore airlines fare conditions is a fraud even it was mentioned in the tickets issued by the airline. What a nightmare.

Hello all
I book my flight from Pune to SINGAPORE, layover at Delhi via cleartrip.com, then I asked them to change my flight date from Pune to Delhi flight. As it is an Air India Flight I called AI to check the possibility of the same and AI confirmed that only the Pune Delhi flight can be changed and need to pay an extra fare difference and 3000₹ per passenger and GST. But Cleartrip is asking me for *******₹ per passenger for just the fare difference from Pune to Delhi, And other charges.

This website is fraudulent and forces the passenger to pay for a service which the passenger doesn't want.
I request all people to don't use this website.
If possible for me I will give 0 stars for this review.

Hi, Request u all dont trust cleartrip app... what a ever they mention is not trust worty. I booked a room with breakfast but at the end ghe price is high nd they cancelled our booking. SUPPORT OTHET APPS. Remove cleartrip app not trust worty

This is Umesh Ravichandran from Dubai. I am also facing the same issue. I booked my flight tickets for in Indigo Dubai to kochi through claertrip website but unfortunately because of covid 19 Indigo cancelled my trip so i cancelled my flight tickets both Indigo and cleartrip websites but still now i haven't got any feedback from claertrip. I am continuously following but no reply. My Trip ID is **************. I lost my job and I booked tickets through credit card but still now there is no response from cleartrip. I Kindly request not to use cleartrip they are frauds...