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Cleartrip

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AE
1 review
0 helpful votes
Follow Manikandan C.
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PNR: J9MMDW - RA No: *******813 - Srilankan Airlines cancelled the flight and more than 3 weeks i am following up with Cleartrip refund department and there is no reply from them - passenger is suffering for no-fault of him and cleartrip refund department is not even responding to customer...

They need to improve upon their refund department...

Manikandan

Date of experience: November 29, 2021
Nikhil G. Cleartrip Rep
over a year old

Hi Manikandan,

We are sorry to hear about your experience. Could you please help us with the Trip ID to check the details and update you.

- Cleartrip

India
1 review
0 helpful votes
Follow Rohit S.
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Wrost customer service
September 28, 2020

I have not yet received the refund for this cancellation. Trip I'd**************
Book flight ticket of air Asia from ranchi to Bangalore on 19th September 2020
Due to some personal reason I cancelled
This is one of the biggest cheating by cleartrip.com
This is very bad experience kindly issue the #refunds don't play with some one money and

I was frequent user of #cleartrip.com and relied extensively on them for all my personal and business travels. I used to love their great customer service which has now completely failed.

1. online chat no available now
2. The phone lines are totally dead, no one wants to come and no phone call from cleartrip
3 if you write the mail or refund request we get very standard answers from them ‘we are into process'
4 the automatic has been designed in such a way, that normal person may suicide.
5. I paid hard earned money to book this ticket and also paid to credit card authority to avoid the credit card interest

I wrote so many times to all customers care department

#Cleartrip #fraudsters #pathetic #customerservice #airasia #cheating

Date of experience: September 28, 2020
Canada
1 review
0 helpful votes
Follow Ahmad H.
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I previously booked through them in February 2020 and the flight was in April 2020 and the flight was cancelled by the airline and I asked them to return the price of the ticket, today we are in January 2021 and nothing has arrived from them and every time I follow up with them there is a different excuse from the previous time, I even email them recently about a month ago for following up but without any response from them.

Date of experience: January 15, 2021
Nikhil G. Cleartrip Rep
over a year old

Hi Ahmad,

We are sorry to hear about your experience. Could you please help us with the Trip ID in order to assist you further.

- Cleartrip

GB
1 review
2 helpful votes
Follow Joyce C.
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I booked a return flight Goa to Mumbai April 2019 Air India rescheduled one of the flights after numerous phone calls ( beware mobile number not landline) still not got our refund back They don't answer emails don't pick up phone calls if they do they hang up this is a disgrace Would advice no one to book with Cleartrip they should be stopped from trading They must owe hundreds of pounds to customers who have problems Don't book Cleartrip Mr and Mrs Croft

Date of experience: March 11, 2020
Philippines
1 review
1 helpful vote
Follow Jennifer D.
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Dear Madam/Sir,

Good Day!

I would like to request to refund my money since my booking is unsuccessful, please find the attached screenshot is deducted to my account and email that payment was failed.

Mar 28,2022 POS W/D SV COA*CHEAPO CHEAPOAIR.COM MC ************** Php=1,868.90
Mar 28,2022 POS W/D SV UNITED AIR MIAMI MC ************** Php=34,931.78

I hope you will take my request into great consideration, and I will be forever thankful for any result that might come about.

Keep safe and God Bless.

Regards,
Jennifer Doroteo
*******@yahoo.com

Date of experience: April 12, 2022
Nikhil G. Cleartrip Rep
over a year old

Hi Jennifer,

We are sorry to hear about your experience. Could you please help us with the Trip ID to check the details and update you.

- Cleartrip

India
1 review
0 helpful votes
Follow Rishi S.
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Hi, i applied for a UAE visa through them but i was unable to upload my documents as the mandatory OTP is not being received. There is no way to reach anyone through phone or email as their support page requires trip number and email id to be entered and when i enter the same it displays an error message (The details i am entering are absolutely correct)

I have video tapped everything and will be initiating legal proceedings against their UAE company once i am in the UAE

Rishi

Date of experience: July 14, 2021
Nikhil G. Cleartrip Rep
over a year old

Hi Rishi,

We are sorry to hear about your experience. Could you please help us with the Trip ID in order to assist you further.

- Cleartrip

Qatar
1 review
0 helpful votes
Follow Amro A.
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Worst agency at all, I booked through them flights to travel from Doha to Cairo in June 2020, the flights cancelled due to Covid 19 and airports close, so far I'm struggling with them to refund my tickets, however the airlines transfered the money to them since approximately 3 months ago, in addition to that I have sent them the evidence email from the airlines.
They don't have any phone number for flights to call and interact, as well they ignore the requests to call me, even when I raise request through there application, they respond in very generic way, such as we are working in your case without any refrence to expect date to issues resolution
Flights IDs, *******6212, *******5960

Date of experience: June 7, 2021
Nikhil G. Cleartrip Rep
over a year old

Hi Amro,

We are sorry to hear about your experience. Could you please help us with the complete Trip ID in order to assist you further.

- Cleartrip

Germany
1 review
0 helpful votes
Follow Sameer G.
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Cleartrip is a company of criminals. Due to the lockdown in India I had converted my IndiGo ticket to a credit shell. However, Cleartrip is refusing to honor their commitment to redeem the credit shell. They even extracted an additional amount from me under the pretext of fare difference but then did not book the ticket! PLEASE BE AWARE OF THESE SCOUNDRELS!

Date of experience: June 12, 2020
India
1 review
1 helpful vote
Follow Arun K.
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Worst Booking Site
June 12, 2019

Cleartrip is a worst Booking site, please don't do any Booking through this site. They are charging more than other sites and their refund polices are also worst.

Date of experience: June 12, 2019
Canada
1 review
0 helpful votes
Follow Ayesha K.
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This is the worst place to book your flight as I had booked my KLM flight from Abu Dhabi to Toronto through Cleartrip and cancelled it due to this covid-19 situation these cheaters sent me a confirmation email that they would return my money in 5 days and it's been 3 months now and they haven't given my refund back... it's literally 4000AED and these frauds haven't returned my money yet..

Date of experience: May 23, 2020
India
1 review
0 helpful votes
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HOTEL BOOKING IN CALICUT
October 26, 2022

THIS PEOPLE ARE CHEATING PEOPLE, THEY SHOULD BE BANNED IN INDIA
One of the saddest experiences was my family trip to Calicut with this Hotel Yash, Because of reviews I tried to book online, but there was no booking option available, I called this hotel and they advised me to book through any other platform. As per my search I booked through Clear trip. I reached on 22. 10. 22. While checking in they showed the restaurant and told me breakfast was included. Next day when we were having my breakfast this people had come and told you they had to pay for that. I was very much shocked because I totally paid Rs *******. 00 to clear trip, as per their website this same room with extra bed is charging only Rs 4700. 00 including the breakfast. I paid so much extra money but I got bad treatment from this hotel.

Date of experience: October 26, 2022
Nikhil G. Cleartrip Rep
over a year old

@Joslin - Thank you for your patience. We will have to check the details of your booking. Could you please share your booking Trip id with us.

AE
1 review
0 helpful votes
Follow Timin M.
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Please never use Cleartrip. I had booked a ticket for my friend under freedom fare something they had when I was booking a ticket for her. With freedom fare, there is zero cancellation fees and you get your entire money back with even the fees included. They of course charge an extra amount for this. I bought a one way ticket for AED 529 with taxes and fees. I paid an extra AED 86 for freedom fare so when I request for a refund, I can get the full amount back. I cancelled the ticket and they gave me a refund of only AED224, that too after months of wait. I emailed them like 5 times over the course of 4 months and received the automated message saying you will receive a reply in 72 hours and last message there was absolutely no response. They have no phone no to call and chat option when you go to their site.

Cleartrip is clearly looting people. I paid the extra money so I don't loose any money. It may not be much but It's hard earned money and imagine if they do this to many people how much money are they grabbing. It's ridiculous and totally unprofessional and unethical from cleartrip's side.

Date of experience: November 22, 2020
AE
1 review
5 helpful votes
Follow Rahul S.
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No refund
March 21, 2020

The email says it all they got the money back from the airline but they never refunded to me and they have been writing automated, intimidating emails adding more nails to the coffin!

Date of experience: March 20, 2020
AE
1 review
1 helpful vote
Follow Prakash J.
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Refund status
April 8, 2021

My trip I'd is **************. I have booked a ticket with cleartrip on 2nd march 2020 from dubai to Bangladesh return. Because of Covid pandemic I wasn6able to fly so cleartrip decided to refund the amount back to my account. But it's more then 8 months I am waiting for my refund. On 2t th March 2021 I receive a email from cleartrip that they have processed my refund and it will be credited in 6 days. But they didn't. Then I ask again then they send me a link to upload my bank details for refund I had sent that also. But still I disnt recieve my money back. I mean really this the way that you are treating your regular customers.

Date of experience: April 8, 2021
Nikhil G. Cleartrip Rep
over a year old

Hi Prakash J,

We are sorry to hear about your experience. Could you please help us with the completeTrip ID in order to assist you further.

- Cleartrip

Saudi Arabia
1 review
0 helpful votes
Follow gaurav k.
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Worst and worst
December 19, 2023

One of the worst experience I have faced in cleartrip very unprofessional. The biggest mistake in my life booking tickets through cleartrip

Date of experience: December 19, 2023
India
1 review
0 helpful votes
Follow Rajesh R.
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Refund resolved
June 15, 2020

I have book flight on 02Jun from Chennai to Ahmedabad amount as detected from Ac trought debit card but I don't received ticket am worry abt that. But on 14Jun after 12days they refunded my fill amt. Becare as online tranction
Thanking you cleartrip

Date of experience: June 15, 2020
AE
1 review
0 helpful votes
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Worst company ever
May 27, 2019

They dont even deserve 1 star, after confirming the cancellation Charges, even they sent me an email, i cancelled my trip and after cancellation, they told the trip is not refundable
Simply thiefs

Date of experience: May 27, 2019
India
1 review
0 helpful votes
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Refund not received
October 24, 2020

Clear trip did not refund my flight ticket charges after the flight was cancelled due to pandemic... customercare email ID doesn't work. Their phone no also no use.
Trip ID **************

Date of experience: October 24, 2020
AE
1 review
0 helpful votes
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They're Scammers
November 7, 2023

Don't ever use clear trips most bad service provider in the world' I made mistake to book with them.

Date of experience: November 7, 2023
India
1 review
0 helpful votes
Follow Richa S.
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I booked flight from Mumbai to Varanasi for 22nd April for family. While booking I searched and find prices were same onClear trip and Indigo, same time I received call from clear trip and she suggested it's ease for you you book with clear trip and I do same. After some time I booked one more ticket for me through Indigo site at same amount. Due to the COVID I cancelled All tickets and got full refund of ticket which I booked through Indigo site but when I connected with clear trip they said Indigo is not giving refund to us. I connected to indigo customer care and they said they refund full amount to clear trip. Still my conversation is going on but their response is pathetic. I suggest please don't book any ticket through these cheaters. Always prefer airline sites..

Date of experience: May 24, 2020

Overview

Cleartrip has a rating of 1.3 stars from 263 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cleartrip most frequently mention customer service, full refund and flight ticket. Cleartrip ranks 221st among Plane Tickets sites.

service
73
value
71
shipping
47
returns
59
quality
67
This company does not typically respond to reviews