ClassPass

Just sent me a scam email saying "Please be aware that your payment is due"

I have never signed up for or eve heard of ClassPass. They included a PDF iNVOICE FOR $85.00.

They will charge you without adding any additional credits and customer service is not helpful at all when reaching out. Do not trust this company.

I'm the owner of a business. Doesn't matter how many times you reach out to them, they totally ignored you. Don't use it!

Fake people, Fake accounts. Every person who signed up for my classes was from Pakistan or India. Garbage site.

As a studio owner that worked with class pass PRE-COVID during slow times, we stopped updating the schedule once Covid hit. Since then, we haven't needed any help getting extra bookings so we deleted all dates. Yet, dates still keep popping up. Dates and times that don't even make sense. Someone just booked for 7:57am apparently. Now I have to go in and cancel their reservation. We go in delete all the dates but then somehow dates pop up again. We don't even use a booking system that is directly synced to their system so I don't know where these crazy times are coming from. But I feel bad disappointing people and it makes us look flakey. Apparently other businesses have struggled to drop them as well. Also, I can't even remember if we even got paid for the classpasses we did take 2 years ago. They don't even have the right address for us anymore. I'd stay away as probably a lot of those classes you see on there aren't accurate. And they haven't given any feedback on here in over a year—-like they gave up *trying* to be helpful.

I recently signed up for the ClassPass free trial and was very excited to begin working out at a variety of spots in the Bay Area. Unfortunately, I was completely misled.

I registered for a number of different classes and participated in some in my first week or so. Sometimes, on the morning of a class, I would sign up for a class and then change my mind after finding another one that was a better fit for me. What I did not realize is that each time I decided to change my mind I was being charged a minimum of $15.

The website states that changes at least 12 hours in advance are charged a fee, however it does not state what takes place when you make changes to a class on the same day. For those who are brand new to ClassPass and unfamiliar with the app, the process of same-day class changes seems ambiguous.

I have been charged 10 times for a total of $180 and only took 3 classes total. The worse part is there is NO alert or correspondence from ClassPass when making changes to class reservations. I didn't even realize they were charging me ridiculous fees until I went to check my bank statement.

As a first time ClassPass user, with the intent of a "Free" month, and a positive experience, this app and its customer service is AWFUL. After several attempts to reach out asking for even a partial refund for the confusion, ClassPlass refused to help.

So overall, I paid nearly $200 for taking a total of 3 total classes in a 2 week time frame. I highly recommend avoiding ClassPass. They require you to provide your credit card information for a free trial and then proceed to take advantage. I had to cancel and close my credit card to stop the charges from continuing.

On January 9th, I signed up for the Free Trial worth 63 Credits. While playing in the app as a brand new consumer, I was searching the various membership options in case I wanted to continue this service after the free trial. In the app, when you select a membership to view the details, the only way to get out of that screen is to proceed forward. What I didn't realize is that upon viewing these options, the app automatically charged me $49 and $89 on January 9th, which brought my account to 66 paid credits. I caught the charges on January 10th while looking at my bank account. I immediately sent Class Pass a dispute through the website to reverse these charges, as they were purely accidentally, and they simply don't make sense. The response I received was the poorest form of customer service I have ever received, and as someone who has spent over a decade in the fitness industry, the response was just like any other snaky big box fitness club. The "resolution" to my issue was to roll over purchased credits instead of refunding me the $49 & $89 to let me complete the remaining 29 days of my "free" trial. I received the "resolution" and immediately gave my feedback of being dissatisfied, and to no surprise, I never heard from Class Pass again. I have reached out again, and same result without a single bit of empathy towards the situation. The logic that makes the most sense when you look at this situation is to recognize that nobody would purchase $138 of a service they were just awarded for free for the next 30 days. I contacted ClassPass immediately because this should have been a simple reversal of the charges, the paid credits be taken away and the free trial credits loaded back immediately considering the purchase was made minutes within beginning the free trial. Unfortunately, I have been punished for looking into the membership options if I were to choose to stay with Class Pass, versus someone showing exceptional Customer Service and recognizing that obviously this was a mistake. It doesn't even make sense to the logical brain. Biggest feedback for Class Pass, try putting the consumer first and seek to understand so that you may have a returning customer. Next feedback for your app, have an option to view the membership options without automatically charging someone while they are simply seeing what is available after the 30 days. I have been so turned off by this experience, I went to 1 class before I received the response to my first dispute, and I have decided this platform is not provided for the consumers' best interest. This is wildly disappointing and shows that they are only out for your money, not your health and fitness journey! The refusal to refund is 100% sketchy and makes them a scam.

These are the only guys that are providing this service, and they know it.

No direct customer support (email only), several-hour response time, 12hr cancellation policy (have fun with this if you have a busy/unpredictable life)... and then here come the fees.

I reserved a class and realized immediately that I made it for the same day and cancelled. I get it when the studios lose money and I have been fine with paying those fees, but it took me seconds to cancel and I highly doubt anyone lost anything (for an appt to sit in a massage chair). Eduardo, my customer service specialist, pretty much said weve done you enough favors.

Also, one of the favors that was extended was a waive from a fee that was incurred because the studio didnt check me in.

Think hard before signing up if you sometimes make mistakes and/or might have things come up in a 12h time span. You can cancel but will have to pay a hefty (you guessed it) FEE to sign back up.

I cant wait for the next company to do what theyre doing because, believe me, I will not think twice before switching.

As a business owner, I'm fed up with this horrible platform and will be delisting. I own a personal training and group training company and have been using the platform for a year and a half. I wanted to get more visibility for my group classes and I tried out classpass. This has been the absolute worst experience and I'm fed up with it.

First, for whatever reason, the setup to be listed on the platform is a pain and I have to run 2 calendars because they don't integrate with my own which is a well known software that they should be able to do so.

Second, for whatever reason they don't collect phone numbers so the only way to communicate with someone is through email. Well that's great if you have a week to wait to hear back but if there was a mistake in scheduling, if you have to make a change to the class and they booked in for tomorrow too bad for you. It makes your business look bad when you can't promptly get in touch if needed and then you can't remedy the situation quickly and easily either.

It's 2023. If we're only resolving issues or communicating through email something's wrong.

Finally, they have an external review system and internal review system. I had a negative review from someone who never went to my class and even though they removed the outward facing review they didn't remove the internal review. Sounds ok, except apparently the internal review is what helps you show up in search results. I was getting new bookings every week and then after that one review NOTHING for months.

Not to mention the people who are signing up for classes 9 times out of 10 are not serious, will cancel last minute, and are interruptive and distracting to those who pay full price for a class.

This is the most frustrating, mind-numbingly idiotic, and fruitless software I've ever encountered for my business. And I've encountered plenty. YOU'RE BETTER OFF HANDING OUT FLYERS THAN USING THIS PLATFORM FOR NEW CLIENTS AND THAT'S SAYING SOMETHING. 0/5 stars.

This whole thing is a scam!
My friend and I signed up for this in order to mix up our workouts and try various types of classes in the city. The system is terrible - for the first week I didn't have access to any classes at the studio I wanted yet my friend had access to all of them. After several days of waiting for a response from customer service, they finally "unlocked" the prerequisites that I needed for the studio, even though I had done many classes there in the past. I was finally able to sign up for classes, however I had wasted a whole week waiting for the classes to be accessible to me.

I also had the joys of experiencing sighing up for a class with Class Pass and then showing up to the studio, in which they had no record of me in the class. I was then turned away from the class or would have had to pay a $30 drop in. Such a waste of time driving across the city expecting to be signed up for a class and not have it work because of the system. They also do not have a number to call for these situations, so you have to wait for them to respond over emails for a few days.

They don't tell you that it is a credit system rather than the "10 classes" it is advertised as. Most classes are 4 credits, however many of them are actually 15 credits! We also found that one of us would sign up for a class for 4 credits, and the other one would have to pay 15 credits for the same class! It was like they figured out we wanted to do the class together and would charge one of us more for the class than the other.

Don't get sucked into the trial! It is a waste and such a hassle. Just pay the studios for classes or get a regular gym membership.

Support will not resolve my issue and I can not get in touch with a human. This is not a good company

Fraud. They get your account numbers and then keep charging you even after cancelling. I keep cancelling and they keep charging my account

Rips people off. Charged me unknowingly. Refused refund. Really awful scam company. Terrible customer service. Limited access to great gyms.

This service cost more money than worth with hidden fees and no refunds when they scamed me. I'm truly upset. Don't waste your time.

I've been an instructor for 10 years and I have mostly 5-star reviews, my classes are sold out on a consistent basis and I've worked with over 100 clients 1:1. I'm not saying I'm perfect, and I can definitely handle constructive criticism, but I will no longer tolerate being anonymously bullied and my name forever tarnished on the internet. I want to sue for libel/defamation at this point. I never allowed my name and workplace to be on public display, I never signed a waiver or was given warning. A lot of times people take out their frustations on their fitness instructor, people literally sweat out their demons. And now when you google my name I have a 1 star review about how fat I am, or that my class was low energy the day my dad died and couldn't find a sub, or how I didn't ride in my spin class because my foot was broken....I'm not going to announce at the beginning of my class that I have a migraine and couldn't find a sub, I'm going to do my job and teach an effective workout. Maybe it won't always be fun or extremely high energy because at the end of the day it's a job! What other jobs would allow unqualified strangers to come in and leave reviews about them all over the internet? Did you guys ever once stop and consider that instructors are what keeps YOUR business alive? But you'd rather make money than give a damn about the well being of others, a typical American company. Also the credits system is terrible...the entire class pass experience is lacking and unethical....this company won't last, and it really shouldn't. Us trainers were getting paid just fine before ya'll came in and tried to cheapen fitness and we'll be so much better off when you go under too!