ClassPass
Questions & Answers

I was having a good experience until I tried to change billing date and things got complicated. I was still billed on date I was trying to change was advised I will need to cancel then reactivate account. Even though I was charged it is showing I don't have any credits. I tried chatting and getting this figured out but I am being told I don't have credits even thought I just paid. I tried cancelling several times and its always a chat nightmare,

Great concept... terrible execution and company. Someone please hurry and make a better company using this concept because the idea was actually quite good but I refuse to give them anymore of my money.

Oh, it's easy to get a hold of Customer Service but THEY WILL NOT HELP You if you need a refund for an erroneous charge or a mistake ClassPass has made. They'll simply tell you over and over they can't issue any refunds no matter what even if you haven't used a single credit and no physical property has been exchanged.