ClassPass
Questions & Answers

How easy is it to get a hold of customer service at ClassPass?

Asked by Daniel A. on 5/23/2019

3 Answers
Brooke h.7/8/2023

Oh, it's easy to get a hold of Customer Service but THEY WILL NOT HELP You if you need a refund for an erroneous charge or a mistake ClassPass has made. They'll simply tell you over and over they can't issue any refunds no matter what even if you haven't used a single credit and no physical property has been exchanged.
l a.12/6/2019

Impossible. They will email you 1 week later but if your payment is late they will email asap.
Jonathan C.5/23/2019

Almost impossible to cancel. A million hoops to jump through however signing up is extremely easy

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