Courtney C.

I recently signed up for the ClassPass free trial and was very excited to begin working out at a variety of spots in the Bay Area. Unfortunately, I was completely misled.

I registered for a number of different classes and participated in some in my first week or so. Sometimes, on the morning of a class, I would sign up for a class and then change my mind after finding another one that was a better fit for me. What I did not realize is that each time I decided to change my mind I was being charged a minimum of $15.

The website states that changes at least 12 hours in advance are charged a fee, however it does not state what takes place when you make changes to a class on the same day. For those who are brand new to ClassPass and unfamiliar with the app, the process of same-day class changes seems ambiguous.

I have been charged 10 times for a total of $180 and only took 3 classes total. The worse part is there is NO alert or correspondence from ClassPass when making changes to class reservations. I didn't even realize they were charging me ridiculous fees until I went to check my bank statement.

As a first time ClassPass user, with the intent of a "Free" month, and a positive experience, this app and its customer service is AWFUL. After several attempts to reach out asking for even a partial refund for the confusion, ClassPlass refused to help.

So overall, I paid nearly $200 for taking a total of 3 total classes in a 2 week time frame. I highly recommend avoiding ClassPass. They require you to provide your credit card information for a free trial and then proceed to take advantage. I had to cancel and close my credit card to stop the charges from continuing.