ClassPass

If I could give Classpass a negative rating, I would! The company employs every scamming technique available. Their website provides misleading information and their customer service is a joke. They make it painfully difficult to cancel membership (you need to go through a customer service rep on chat to cancel). It is impossible to do so on your own.
They have no phone number on their website; just forms. One of the classes I signed up for (4 credits) was not honored and I was turned back because the instructor was training a group for some event and did not want new members in the class. I asked the ClassPass customer service rep to look into the issue, but he did not even acknowledge the complaint.
I was also charged $135 for cancellations (their website is misleading because when you are trying to cancel, say 11 hours before class, they assure you that you will not be charged a cancellation fee and your credits will be refunded. They bill you one week after the cancellation so it is not immediately visible).
However, I noticed the charges when I was looking at my bank statement and tried to contact their customer service (a nightmare since their rep kept getting disconnected). They offered some lame deal on credits to convince me not to cancel. Not only did I cancel, but I am also going to warn my friends and family not to get fooled by their misleading and fraudulent techniques.

WORST MOST CORRUPT COMPANY. Continue to unknowingly bill customers for services not used. When disputed on my credit card because I found out I was getting billed and couldn't contact ClassPass to cancel they disputed the charge and continued to charge me. I've neve been so appalled by a company and so surprised that they can continue to operate. I would advise anyone to avoid ever trying this service.

I joined them for a free trial back in August and proceed to cancel the free trial half way through because I decided I would not use the services but would join my local gym instead. I did not book a single class during that time. I specifically remember cancelling the free trial because I was offered some credits to stay and I declined the offer. Following my cancellation, I began receiving emails about joining offers, further alluding me to believe I had cancelled my trial; why else would I be contacted about joining offers if I was already a member? I even received an email as recent as November with an offer to join as a member.

This morning I discovered that they have actually been charging my account £65 per month since August (that amounts to £325 in total they have taken from my account) when I cancelled my free trial. While I should have been more vigilant and checked my account at an earlier date, they should NOT have been charging my account when to my knowledge, I had already cancelled my trial. They can see from my account that I have not used the company or services once during this time. Why would I sign up for something that I was not intending to use? It does not make sense on my part.

I feel I have been completely scammed and mislead into believing I had cancelled my account with all the joining emails they'd been sending me, while deducting money from my account without my knowledge or consent. I am taking legal action against them if they refuse to refund me.

ClassPass created a profile of my business, a medical clinic, and began allowing people to book appts WITHOUT ME KNOWING! I had never even heard of ClassPass until someone called confirming they had an appt with me? I was stunned- they copied info from my website and began offering my services?! This company needs to be looked at from a legal standpoint, I don't know how they're still operating.

I could not sign up because my phone number is taken. When I contacted customer service they ghosted me because they didn't want to deal with it. I was literally trying to sign up for their service.

Do not use class pass. They refused to refund me the full 8 months of membership even after I notified them that I was not aware that the membership was ongoing.

I would give them a zero if I could because they are a fraudulent company. I have had so many issues with them. Twice I was charged $20 as a no-show when I had attended the class and the studio confirmed they had signed me in. Twice I had classes cancelled last minute and the studio said it wasnt them who did it. I believe Class Pass oversubscribes classes then has to cancel. The final straw was when I showed up at a class and they told me I wasnt registered and had to leave, which was so inconvenient and embarrassing. I contacted Class Pass right away (since they do not have phone support) and the person "chatting" with me was very unhelpful. I asked to cancel my membership and she never did. She said she would contact the studio to find out what happened and she never did. I followed up with Class Pass after 5 days and they had no idea what I was talking about, there was no record of that chat session. They told me they would "get back to me" which is what they had said 5 days prior.

They say you have a free trial, but as soon as you book a first class they upgrade you and charge you 50 euros. Then I complained with the customer success and they said they couldn't reimburse me since I selected an upgrade, which again I HAVEN'T! ITS A SCAM DON'T TRY IT!

DO NOT USE CLASSPASS THEY ARE FRAUDS! They stored my account details from 3 years ago and just because I wanted to see what classes were available in 2021 (during covid). I tried to sign up but it said you already have an account - so I reset my password to login and the same day I deleted the app. Little did I know they have been charging me £65 per month knowing I never confirmed my bank details of CSV number or agreed to pay anything to them! When I contacted them, a supervisor only agreed to refund me half the amount they had fraudulently taken from me! They are literal FRAUDSTERS! DO NOT USE THEM! It's much cheaper to buy classes directly from the studio and most the studio's they offer are dirty dingy and not somewhere you would want to go! #cancelclasspass

Awful experience. The roll over policy is a total scam.
I have a membership, I pay $49 a month for 27 credits. Based on their roll over policy they roll over up to 54 credits.
At the beginning of 2021 I have decided to reactivate my account. I wanted to do some classes but there were just a few studios open so I couldn't use all of my credits by the end of each month. The problem is that if you don't use your credits they don't just accumulate them as it should be but they leave you with max 54 credits. Well and the rest? Gone! So I pay $49 every month for 27 credits that then disappear if I don't use them? WOW. I call this STEALING and making a profit by stealing from their customers. The total would have been more than 100 credits that I'd use now since more studios are reopening again. I paid for those credits and for unknown reasons (sarcasm) the maximum credits we can retain is 54 even though we actually accumulate more.
Then there is this other rule that goes against customers too: reservations deduct credits from the billing cycle during which they are scheduled to occur, not the billing cycle during which they are booked. So even if I booked this reservation during my last billing cycle, since it is scheduled to occur during my current billing cycle, it deducted credits from my current billing cycle.
I am really disappointed and I felt like I had to speak up.

Classpass is a scam! My friend signed me up for 2 months free membership, I forgot about it and tried cancelling after 2 months was over. They charged me $100 even when I didnt book or attend a single class. First I tried cancelling the membership - their site does not teach you anything abt how to go about cancelling and the app is designed in a way where it isnt easy to look for the unsubscribe' button as well. Had to google how to go about doing it. Then I tried looking for a contact online to ask them for a waiver, only to realise how smart it is for them to not have any contact no that I can call from my country. The only form of communication or feedback was via their email help portals, tried that x3 (once on the app itself, and two other times via my personal email) No reply or acknowledgement whatsoever. I guess they have SUCKED my money. This app is a scam - dont register or sign up because it is a trap. The least they can do is reply to feedback or queries or at least be contactable!

Since rejoining ClassPass in May (after being a member for years) I've noticed constant issues such as 1. Incorrect schedules (I've shown up for reserved classes with ClassPass when the studios are either closed or the class is not taking place or wrong time is listed) So I've commuted multiple times to a studio and then not have been able to take the class.

2. ClassPass reservations have not been syncing to my studios so I'll not only show up for a wrong class time but then I'm not in the system as having a reservation. This has particular been an issue since using the service in Westchester County, NY (White Plains, Hartsdale, Scarsdale).

3. Lists studios as participating, ClassPass allows me to make the reservation and then I show up at the studio and they tell me they don't participate in ClassPass so I end up having to leave after commuting to the studio. I've encountered a few studios who have felt bad for me and offer to let me take the class as a one time free trial day but again it's frustrating to pay for a service that's not correct or reliable.

The only thing ClassPass has done is returned by credits but then the issues are not resolved and I have to reach out every time I book a class. They say they connect with the studios to resolve the issues but nothing ever changes. They don't seem to care to truly fix the issue. Also the number of studios available with ClassPass has been dwindling and it doesn't seem like they update the system when a studio drops leaving one to think there are more studios in the area than there really are.

On February 8 I purchased a specific Wahoo Tickr heart rate monitor through ClassPass in order to enjoy their live workouts in my own home. The company stated I could not use my own heart rate monitor and had to pay them $49 for their specific one. As of April 12 the company stopped offering live classes and I have no use for it now. It is specific to Classpass only and I can't use the heart rate monitor elsewhere. I asked for a refund because if I had known they would stop offering live classes 2 months after I bought it I would have never purchased it. They stated since it's after the 30 day refund period they would not grant me a refund. My 30 day refund period date was March 8 but the company did not announce cessation of live classes until April 7. A company associate, Christina, stated I could still use their heart rate monitor with their pre-recorded on demand workout videos. This does not benefit me because I have a watch that has heart rate monitoring and there is no benefit to using the company's specific Wahoo Tickr heart rate monitor.

The concept of classpass is good, but the fact fhat they do not have any customer service number and it is just emails that DO NOT SOLVE NOTHING they kept my money and they do not care DO NOT DOWNLOAND THIS THING

This afternoon I had to cancel a Classpass reservation because I woke up with a massive migraine, nausea, and vomiting. They charged me a $15 late cancellation fee - which would be fine but they are inconsistent with their policy. I can provide proof of other customers receiving numerous more "exceptions" but they do not have any consistency in their policy. I looked into their accessibility statements but the page does not even work - https://classpass.com/terms/usa. This is illegal and against the Americans with Disabilities Act.

Then, I canceled my membership due to this mistreatment and I had only 2 days remaining to use up "16 credits," because they said they would void it after the membership period ended despite these circumstances. Thus, once I felt better I made a booking for 7PM on Thursday to use up my 16 credits. Then, Classpass canceled 5 minutes before the start of the booking. I was already there, had paid for parking (receipt attached), and had driven 20 minutes to and from the booking for no reason. Now, I have no time to use my membership credits and the customer service agents said they could not do anything about it. Now, I have wasted about $38 because my membership cannot even offer the service that it promised, which is why I am filing this dispute.

Figure 1: Email from Classpass canceling 7:05PM reservation at 6:59PM.

Figure 2: Receipt from Parking for Booking

Classpass fraudulently charged my card despite offering a 1-month "pause" (with the credits rolled over) on the account due to the Coronavirus, which seemed like a nice thing to do, but they instead charged me as normal. The "pause" option is the shadiest thing I have ever seen from a company, as it was set so that customers didnt cancel and they could charge you. The option effectively was useless as it didnt stop them from charging and they wont rollover credits even though it is impossible to take classes. I highly recommend everyone to never try their trial or use them now or in the future.

DO NOT BELIEVE ANY OFFER CLASSPASS HAS. TRIAL = AUTOCHARGE. PAUSE = AUTOCHARGE. CORONAVIRUS IS JUST ANOTHER OPPORTUNITY FOR THEM TO STEAL MONEY, NEVER FORGET WHAT THEY DID BY EXPLOITING MEMBERS DURING THIS CRISIS! EVERYONE KEEP RECORDS OF WHAT THEY DID, BECAUSE A CLASS ACTION LAWSUIT IS COMING!

Terrible customer service. I've been emailing with a Customer service agent named Jazz Borinaga for a week now to cancel my plan and refund me for my month as I am traveling and was unable to use my credits that I intended on using.

Each time i tried to use my credits on a spa service, it was cancelled 2 days after requesting by classpass. They also stated there were no yoga studios near me (which is the reason i use the service). Since I wasn't able to use my credits on anything (even though i tried multiple times), I requested a refund and to immediately cancel my plan so i was not charged again.

Instead they charged me for ANOTHER month and refuse to give me a refund for the credits I was unable to use (which was on their end, not mine). I have sent screenshots of emails and booking history as proof that I was trying to use their service but was unable to.

The customer service rep does not acknowledge the issue and I have asked multiple times for their supervisor or a phone number I can contact.

They also charged me an incorrect "no show" fee the previous month, when I in fact showed up to class. She does not address this is any of the emails either until I brought it up for a 3rd time.

I will now have to go to my bank to dispute the past 4 charges on my account as they are selling services they cannot provide. NOT WORTH IT!