ClassPass

DO NOT sign up with class pass. It might seem like a good idea (though very expensive per class compared to signing up for a good gym with classes included-and you get far more for your $ since you can go anytime) until you accidentally miss a class or have to cancel less than a day ahead of time.

You'd think losing the fee you already paid for the class was the end of it right? It really sucks to have to lose $ AND not even get the thing/service you paid for.

BUT (and here's where it gets insane and not in a good way):

Not only will you lose the class and the money but ClassPass will then ADD A $20 CHARGE TO YOUR CREDIT CARD for 'missed class'.

Wait, no, that can't be right, right? You missed a class. You lost the $ you paid for that class (a $10 45 minute boxing class let's say). The end.

No business can just add charges to your credit card after that for 'damages' or 'missed class' right? And at DOUBLE what the original class cost?! How would that even be legal?

Apparently Class Pass does. This is a despicable (and not sure it adheres to BBB's standards at all) policy for any business and no customer should support a business that has these types of anti-customer policies. Can you imagine if you got charged like this when you cancelled any other thing you've pre-paid for?

You miss a theater production you bought tickets for. You are bummed because you lost the $ you spent on the tickets and didn't even get to see the show. Then a few days later you see a charge at double what the theater tickets cost, on your credit card statement because the theater has a 'policy' to charge people for empty seats, because they don't like seeing the empty seats. Even though they already got paid for those seats... Nope not enough. They also want to charge you more money now-after the fact, because you offended them by not using your seats.

This would be unacceptable in ANY type of business

I very rarely leave reviews for ANYTHING online unless it is just the absolute most unbelievable (in a bad way or a good way) experience and I feel it has to be made public to as many people as possible. This is the former. Terrible company. Terrible policies that are so ridiculous you couldn't be expected to imagine them in advance

La app es una pasada pero el servicio de atención al cliente de lo peor. No hablan español, son unos prepotentes y no saben atender al cliente, solamente leer el script que les proporcionan.