Sarah L.

These are the only guys that are providing this service, and they know it.

No direct customer support (email only), several-hour response time, 12hr cancellation policy (have fun with this if you have a busy/unpredictable life)... and then here come the fees.

I reserved a class and realized immediately that I made it for the same day and cancelled. I get it when the studios lose money and I have been fine with paying those fees, but it took me seconds to cancel and I highly doubt anyone lost anything (for an appt to sit in a massage chair). Eduardo, my customer service specialist, pretty much said weve done you enough favors.

Also, one of the favors that was extended was a waive from a fee that was incurred because the studio didnt check me in.

Think hard before signing up if you sometimes make mistakes and/or might have things come up in a 12h time span. You can cancel but will have to pay a hefty (you guessed it) FEE to sign back up.

I cant wait for the next company to do what theyre doing because, believe me, I will not think twice before switching.