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CitizenShipper

How would you rate CitizenShipper?
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California
1 review
2 helpful votes
Follow Nathan S.
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Will definitely use this service again. Felt very comfortable with the drivers. Constant communication with the company and will recommend them to others needing pet transportation.

Date of experience: March 1, 2019
Connecticut
1 review
1 helpful vote
Follow David C.
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Easy to post your shipment and immediately started receiving quotes. Book their shipper due their vetting the driver and verify identification. I highly recommend the service.

Date of experience: May 15, 2022
Florida
1 review
0 helpful votes
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Amazing!
April 27, 2019

Citizenshipper was not only a credible and professional way to have my animal transported to me a long distance but I was able to find an amazing driver as well!

Date of experience: April 25, 2019
Florida
1 review
0 helpful votes
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Perfect!
July 7, 2019

Great experience, after a bump or two and a "Major holiday weekend", WOW. I'll definitely ask Bryn again in the future. Great communication along the way.

Date of experience: July 7, 2019
Citizen S. CitizenShipper Rep
over a year old

Awwww, that is such a nice photo Terri! We love to hear you had such an amazing experience using Bryn :) Please post a photo a tag us on social media so we can together share your excitement! :)

Nevada
1 review
0 helpful votes
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Wow, the best!
September 11, 2019

I had such an amazing experience. Precious Cargo is amazing and appreciate her services. The shipping was super fast and she sent photos along the way.

Date of experience: September 11, 2019
Citizen S. CitizenShipper Rep
over a year old

Thank you for all of your 5 stars Sommer! You're a true 5 star customer and we look forward helping you with your shipping needs in the future :)

North Carolina
1 review
0 helpful votes
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Worst customer service ever
February 21, 2022

When issues arise citizen shipper does nothing to help. There is no one to call, only email and they don't email back. I was called names by a driver who went 500mi off route unannounced for my VIP solo trip. RNR Pets & Stuff showed up 5hrs late at pick up and was going to feed my 2lb chihuahua once a day and citizen shipper doesn't care. Their drivers are not properly screened. There's no conflict resolution. They lost my business. RNR pets & stuff has life360 which Lists all their speeding violations and citizen shipper does not care. RNR pets & stuff's driver said he drove for citizenshipper which is also against CS policy. Save yourself the headache. It's all bogus. And citizen shipper only has M-F hours, so your screwed even further on the weekend if something goes wrong. Screenshots are clear proof that I can't possibly be the issue if Christina, the owner of RNR Pets&Stuff transport, is firing their daughter/employee over the issues. But Citizenshipper doesn't care that they led me to this horrible company that does not properly train their employees & put my 2lb chihuahua at risk. There are so many other better companies out there. I had to learned the hard way, you can learn through my mistakes. Save yourself the headache and hassle and terrible customer service from both companies.

Date of experience: February 21, 2022
Texas
0 reviews
0 helpful votes
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CitizenShipper was absolutely phenomenal
June 23, 2022

CitizenShipper was absolutely phenomenal! I found them through Google and boy howdy am I glad I did! I was looking for someone to transport my brother's dog to him where he is stationed from our home 1,400 miles away. Their website was very user friendly. It was seamless to post my request and I located someone to help transport my dog within the hour. I am so pleased I went through CitizenShipper as their website is so easy to use and their platform makes it easy to navigate. I received multiple quotes within 20 minutes of posting that I needed help transporting my dog across 1,400 miles. It was very easy to communicate with multiple shippers about transporting my dog. The messaging platform is easy to use and the bids that come in are very easy to see and compare with one another. They also offer the ability to bookmark the quotes, so I was able to bookmark the quotes that were the cheapest and the ones I wanted to reach out to. I highly recommend CitizenShipper to anyone looking for these services. I have included a photo with this review so you can see what it looks like when quotes come into your inbox - Very easy and seamless to use!

Date of experience: June 22, 2022
Alabama
1 review
0 helpful votes
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I would use them again
February 6, 2019

Citizenshipper provided me a lot of options for shipping my cat. I was able to quickly find a good time at a price much cheaper than I was expecting. I would recommend it.

Date of experience: February 5, 2019
New Hampshire
1 review
0 helpful votes
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Used them to transport our puppy from Va to Ct. Our driver Scott was very good with the puppy. He text me pictures and updates along the way. I would highly recommend them.

Date of experience: June 1, 2020
Georgia
1 review
0 helpful votes
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Thieves
November 11, 2020

After you cancel you account they will keep charging your account. The fake their review. In your research be sure to check the better business bureau the have over 28 complaints for theft.

CitizenShipper attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 11, 2020
r c. CitizenShipper Rep
over a year old

Dear James, thank you for sharing your feedback. I’m so sorry to hear you had a frustrating experience, and I appreciate you bringing this issue to our attention.

We always strive to facilitate a positive and memorable transport, and unfortunately we fell short this time. We care deeply about our customers and their beloved pets. We believe our marketplace provides exceptional value through our stringent background checks, driver-matching services, access to 24/7 televet care and the $1,000 pet protection coverage that we offer for every transport.

Again, I apologize that your experience with CitizenShipper didn’t meet your expectations. We take all feedback very seriously, and we’re committed to constantly improving our support and services for our customers.

Please email support@citizenshipper.com if I can be of further assistance.

Tennessee
1 review
0 helpful votes
Follow Gabe H.
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This is a wonderful service for finding the best deal when you need to transport pets. We had a wonderful experience with our transporter, and we had plenty of options to choose from.

Date of experience: March 15, 2021
Georgia
1 review
0 helpful votes
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I used CitizenShipper for tranporting my new puppy from TX to GA. I never had someome transport a pet before so inwaaant sure whst to expect. I liked this sote because i was able to read reviews and see the driver had a background check and excellent driving record. My driver stayed in co tact with me throughout the entire process and allowed me to veiw his location. On this site you look for a driver and people place bids for you so you can decide if it fits within your budget and you see their credentials before hiring. Highly recommend fhis website!

Date of experience: February 18, 2019
North Carolina
1 review
0 helpful votes
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Perfect
October 31, 2019

I found the perfect pet hauler. Very reasonable price and the perfect guy to bring my dog home! The site put me in touch with credible drivers who competed with bids for my delivery! It was awesome!

Date of experience: October 29, 2019
Citizen S. CitizenShipper Rep
over a year old

Thank you for your review, we look forward to see you using our website again for any future shipping needs! :)

California
2 reviews
5 helpful votes
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Stolen in Transport
July 25, 2021

This company allows scam artist, criminals and trafficking rings to become drivers. My puppy was supposed to be transported from Florida to California. She was picked up on July 17th by the transport company. I received one video 4hrs after pickup of my puppy and then all communication was terminated after calls and text messages. I notified citizenshipper that their driver was not responding and they said they would look into it. On the afternoon of July 19th the transport finally contacted me and stated that my puppy along with 2 other puppies had been stolen out of their vehicle. They stated they rented a hotel that didn't allow pets in so they left the pups in the car alone over night. I have found they lied about the hotel, the police report they filed contradicts the story they told me. Citizenshipper basically said sorry for your loss and talk to the transporter who has since disconnected their phones. He went from a loving retired veteran to he has nothing to do with transports the last time we spoke.

Date of experience: July 25, 2021
Citizen S. CitizenShipper Rep
over a year old

Hello Kiaundra,
I’m very sorry you’ve had to go through this situation. Losing a puppy is one of the worst things I can imagine. As you already know CitizenShipper has given you the information we had on file for this transporter and we have no further information. It appears you are proceeding with a lawsuit and I would very much like to know if you have reached any kind of resolution with this. If you need any other assistance that we can provide, please email jesika@citizenshipper.com and I will do my best to accommodate.

North Carolina
1 review
0 helpful votes
Follow Elizabeth C.
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I've had two great experiences on CitizenShipper so far, both for delivery of two separate cats. Both experiences have been fantastic, and the people on here are super friendly.

Date of experience: February 8, 2019
Colorado
1 review
0 helpful votes
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Very reliable
May 4, 2020

The gentleman who transported my pup was very reliable and nice. He got my pup here safely and happy and made good time. I would recommend him at least.

Date of experience: May 3, 2020
Florida
1 review
0 helpful votes
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Cost is too high
July 25, 2022

I think in my opinion the cost to use your service is too high. I have no complaints about the driver he was awesome. But too pay that much to post on your site is a bit much.

Date of experience: July 25, 2022
Michigan
1 review
0 helpful votes
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Shipped our dog
July 11, 2022

It was fine, a bit expensive but it did the job well. The shipping fee itself that goes to the site cost an extra hundred dollars to pair me with a shipper. Other than that everything went fine.

Date of experience: July 11, 2022
Washington
1 review
4 helpful votes
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Be Careful
April 26, 2019

Be careful! I had a down payment of $309 stolen from me through this website! I had a gentleman offer me a price that was too good to be true! Once everything was set I asked him what the next step is. He told me to pay him through PayPal. I thought that it was secure. He never showed up! I contacted CitezenShipper to give them a chance to make things right but they said because I didn't pay through them their hands were clean. I had no idea or intent to not use them and I was taken advantage of. I am extremely upset. My husband is active duty. We just had a baby. We scraped up what we could to get our fur baby to us and some theif took complete advantage of that and stole our money. I am now using the bank to get it back who completely agrees that the website should be responsible for who they contract. CitizenShipper didn't even ask me about the driver so that means he's still working for them! His name is Albert H. Do not let this individual take advantage of you. And don't trust CitizenShipper to have your back.

Date of experience: April 26, 2019
California
3 reviews
0 helpful votes
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Outstanding
September 22, 2018

We were looking for a reasonably priced service to ship a rescue dog from California to Arkansas. Citizen Shipper connected us with a great driver at a great price. Communication was fantastic.

Date of experience: September 22, 2018

Overview

CitizenShipper has a rating of 3.3 stars from 1,069 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CitizenShipper most frequently mention great experience, pet transport and fur baby. CitizenShipper ranks 4th among Mail Forwarding sites.

service
236
value
229
shipping
213
returns
108
quality
207
+101