As a first time user, I hired someone who seemed direct and confident, whose prices fell in line with other quotes and in the end, came $24 lower than any other. My first bid stopped working and I lost communication with the driver who had offered to hold his price open for a few days so the seller could get a certificate of health; had to reopen a bid and looked for him again since we were already talking. (Big mistake.) Regardless, the driver and seller were from the same state, but the driver tried to tell me he didn't need this certificate of health from a vet, while the seller told me it's illegal to ship from that state without one.

Driver acted odd from there on out, pushing back delivery date. He angered my seller by pushing out pick up date from afternoon (around 4pm) New Year's Eve to 2am on Jan. 2. She had reluctantly agreed to him arriving late night Jan. 1, but he showed up at 2am the next morning. He told me, though, that she was not answering his calls. She told us that he was not answering hers or communicating back to his messages. Later I found out he acted bizarre and drive into her yard when he arrived. All of this feels like a Grade B movie plot - but wait, there's more!

Long story short, I had to leave my house because driver came in so late on the day of delivery to get him off the road because he was falling asleep while driving. I still have no idea how, but 10 hours are "missing" from his itinerary promised in my first (lost) string of messages. He showed up in shorts from a delivery he made to Florida - my route was from Michigan to New England. Based on what I learned later, I think he drove from Florida back home to Michigan and didn't stop to rest before trying to make my delivery. (More about that below.)

I had a harness and bought a very short leash at 2am at our (new) meet up spot because when I left the house I forgot my normal leash. Driver assured me his equipment was better, though; mine was not needed. "His equipment" was a frayed rope … probably the same broken leash described below. I should not have trusted him ever - the moment the dog got out of the car he slipped out of his collar and the rope leash the driver was using and ran away. I found out later that was easily preventable. Driver accepted cash payment in full. ($575). (I thought my dog was the only one he was driving and felt awful that he was upset and had driven a long way.)

To his credit, driver at least stayed for 10 hours or so trying to catch dog in the middle of the night while I went home to take my husband to hospital for scheduled procedure. (The sheriff came because he drove his car into a field to catch the dog while I was gone, lol.) Driver was so nice, but something was also so, so wrong. I wish I'd not fallen for his smooth talk.

Dog was recovered two weeks later after extensive work from a local dog rescue group and help from the community I had lost him in. He had to go back to the vet and has frostbite on his feet from being outdoors in the winter for so long. When I called to let the driver know I got him and was taking him to be seen, he asked if there were any bills, then told me he would help with the vet bill. But when I sent it to him a few days later, he ghosted me. I didn't even ask for the whole thing (it was $472 … and remember, I just paid to have a health certificate issued from a vet right before the dog got in his car.). But he just clammed up and refused to acknowledge he had ever promised me a cent.

After I didn't hear from him again for a week even after follow up and getting CitizenShipper involved, the only thing he said to me, in response to an online review telling others all of this, was that I "lie a lot" and to "drop dead." Greaaattttt … how professional to treat your angry client whose dog you lost in your hands. Take their money, run, and tell them to "drop dead" when they say their piece. (Guess what driver - I could get the video from the gas station I had you meet me at if I wanted!)

What's worse, I reported this to CitizenShipper, and there appear to have been no consequences. Driver's profile is still active and his job count rose last week after they said they'd talk to him.

CitizenShipper suggested a pet insurance claim for my vet bill. But they denied it 24 hours later and changed the reason for denying three times. Each time I rebutted their points, and they refused to get a manager involved like I repeatedly asked. (Maybe they thought I was a Karen?). Granted, I was pretty mad, but … how ridiculous. They couldn't even help me get a portion of my money back from this driver. They only refunded my website fee ($105) after I filed a credit card dispute with them. Yikes. That's the first thing they should have offered.

On the pet insurance claim, first they said it was my fault the dog was lost for letting the driver drive tired. I explained how I intervened to stop the danger as soon as I became aware of it. Then they said the fact that a leash broke during the seller's 2am handoff made it her fault. (I asked then why didn't he keep the dog in the car until I gave him mine?). Finally they said I couldn't collect on the claim because the seller, under pressure from the driver, allowed the dog to go with THEIR driver in a car without a crate. They said that somehow the dog slipping out of his collar in this driver's hands was preventable if he had been crated. Whatever.

(By the way, I told him I was more comfortable with a crate and wouldn't get weird like some people (seemed like they) do about needing a dog to be able to roam free without one. I didn't know when I said that, by USDA regulation, he was REQUIRED to crate the dog. He gave a crate to another litter of puppies on the same day. Not mine, though. I found that out from the seller afterwards.)

The driver told me when I came back from the hospital the morning of the loss that he had been driving for 48 hours straight, or similar. This is why I think he was cramming too many jobs back to back with mine. He was emotionally fragile and talked about how lack of sleep affected his judgement. Indeed it did. He was nice until he knew that my $1250 dog didn't get hit by a car, two weeks after a non-profit spent a bunch of time and money helping me recover the dog from a rural, forested area. But then a guy who wouldn't spring for a $100 hotel room (said it gave him "sticker shock") told me to drop dead over asking for his promised help with a vet bill. Not a cent was seen, and he conveniently forgot the vet bill was less than a full refund of what I paid him, and much less than the price of the dog to begin with.

Driver also tried to convince me the dog was abused and that's why he was nervous with him. It's very, very clear now that we've recovered him he's a very happy and confident dog who was just scared out of his mind from being driven the way he was driven.

None of those actions were my fault, and yet, me and my pet suffered nonetheless. And I'm out a lot of money for a middle class working mom. Not the driver or CitizenShipper though! They circled the wagons and are jusssst fine. I think my emotions hit me sometime after I got the dog back and I could see how hurt and scared he had been the whole time. No one should have to go through this to get their fur baby, let alone pay for it.

Buyer beware - what you don't know CAN hurt you.

I have had a couple horrible experiences in my life with companies. This one takes the gold medal and may never be topped. I'm not joking when I say this.
UNDER NO CIRCUMSTANCES SHOULD YOU EVER USE ADL OR EEP Trans LLC. EVER I cannot stress this enough. Their logistics are a joke, comunication is childish and customer service with the exception of one person is absolutely horrific. There is so much wrong with this company that I don't know where to start. If I ran a company like this I would be run out of town. The review is long and if you choose not to read it just take away this one thing. I cannot stress this enough, NEVER EVER USE THESE COMPANIES.

11/25 I submitted my request through CitizenShipper. ADL sent a bid and I accepted their bid for moving a 4-wheeler from Jersey to N. C. Pick up was 11/26. I and the seller both arranged our days to work with the shipper. 11/26 at 12:48 I called and learned that the shipper Cameron Polk with EEP Trans LLC supposedly had truck issues. Although he has my number and the sellers number he failed to communicate that to us. He then stated he will pick it up between 3 and 5 on 11/29.
On 11/28 I called and confirmed with Cameron that we were still good for 11/29 Monday 3pm to 5pm for pick-up.
On 11/29 at 3:12 I received a message from the seller "what time is he coming I tried calling him" I then tried to call Cameron two times. Both times a automated message said that the phone has been disconnected. I then called ADL. The gentleman on the phone Ryan was great. His customer service was spot on. He contacted Cameron and although I did not like the answer what he told me was that Cameron will not be able to pick up four wheeler until Tuesday 11/30 between 10 AM and 12 PM. He also stated that he would be letting his boss Rod about the situation. I also received a text from Cameron in a group text with ADL stating that he would be there on Tuesday 11/30 and would call two hours before pick up so I could complete the bank transfer.
On Tuesday 11/30 I sent a text at 10:47 and asked "what is your time of arrival" his response was "Not sure yet I'll let u know ASAP as we come up with an ETA"
At 2:45 PM I sent a text stating "I need some answers" in short his response was his truck was still broke he will try to shift trucks around to accommodate delivery he will reply in an hour. I called ADL and talked to Rod. Rod stressed he no idea about the situation. He then read the notes from Ryan while he was talking to me. He stated he would try to get a different shipper but that this was his best shipper and has never had problems like this before.
Rods customer service and attitude was horrible. He told me he would call me back with an update. I never heard from him the rest of the day.
On Wednesday 12/1 at 5:41 AM I received the most unprofessional and childish text from Cameron Polk minimizing my purchase and blaming me for him not making his promised pick up times and days. In brief he stated that I was putting pressure on ADL and him to get my 4-wheeler. That I shouldn't be upset because his job of driving an 18 wheeler is stressful and even though he gave me three delivery days that he did not meet it was my fault that he was so stressed out.
Well, If he can't handle it why didn't he give the shipment to somebody else.
On Wednesday 12/1 I talked to Ryan at 9:08 and he explained to me that they were still working on it and that I should hear some thing at some point today. I told him I would be calling around noon to get a status update.
At 11:10 He gave me a text message update stating that they were still working on it.
At 1:57 he sent me another text stating that they were still working on it and they could hopefully update me soon. I tried calling at 3:53 and not like any other time before I sat on the phone without talking to anybody for about 10 minutes. My guess is they know that I am calling and they don't want to speak to me because they have no idea what they're doing.
I then tried contacting them using the number through my text stream. Miraculously they answered. They did ask if this was a new number that I was using and I explained I had several. The comment next was quite telling. When he said "oh it says Tabor city and it usually says your name before the number so I was just wondering". What does that tell you?
I did actually received a callback. Ryan told me that Rod would give me a call shortly. I never heard from Rod and is now after five and they are closed so my guess is I won't hear from anybody till maybe tomorrow.
On Thursday 12/2 at 9:37 AM I received a text pretty much stating that they were increasing the amount of the shipping by $50 and they were paying for it. In hopes that this would entice other drivers to bid on the project. They were also now going to start calling other drivers to try to entice them into delivering my 4-wheeler. It has been a WEEK.
At this point as far as I can tell CitizenShipper has not refunded me my $99 fee and I have now requested a stop payment on my credit card. We'll see how that goes. Communication, no surprise has now ceased.
The $95 charge from EDL has been disputed as of yesterday 12/2 and credited from Capital One as of today. EDL actually called today 12/3 and Ryan left me a message stating they were accelerating my shipment issues to a manager by the name of David and then of course giving everything to Rob.
Brad (no idea who that guy is) actually called left me a message and stated that he is trying to move things around and trying to get a driver scheduled for my pick up but he doesn't know if that will happen.
I call today 12/4 actually spoke to Rod told him I want to cancel my contract he said that was fine and told him I wanted my money refunded. He said that will be no problem.

If you took the time to read this thank you. Just know that if you want something shipped in a timely manner take your business elsewhere. If you want something shipped AT ALL take your business elsewhere. THIS IS THE WORST COMPANY I HAVE EVER DELT WITH IN MY LIFE. Their communication is absolutely terrible. With the exception of Ryan their customer service is absolutely terrible. Their logistics are a joke. I cannot stress this enough. DO NOT EVER USE ADL OR EEP.

The website is very easy and I received immediate responses and was very happy with the shipping of my new Beagle Jaleesa is AWSOME!

If there was a Zero rating, I would have given them that. I hired Brenda from CitizenShipper to transport my boss' cats because of the good reviews I read. I WAS HORRIBLY WRONG.

When Brenda arrived for the pick-up, she was late, unprepared and the carriers she brought were in bad condition. She also initially refused to bring food for the cats, claiming they don't eat the entire trip, and it was a 3-day trip! My boss had to insist that they bring 18 cans of cat food which my boss even had to supply just to make sure the cats will still be well fed while traveling.

When the cats were delivered, they were all lying on towels soaked in their own urine. They also smelled indelibly like cigarettes and cat urine. One of them lost a scary amount of weight. My boss even had to clean up the carriers himself and throw away toys that were stained with the cats' urine and stinking with the smell of cigarette.

They even changed their asking price. After getting the money, they immediately left making sure they're out before my boss even gets to actually see the horrific state the cats were in.

WHAT'S WORSE? We tried to sort it out with CITIZENSHIPPER. We send numerous emails complaining about the whole traumatic experience and tried to get a refund, or any compensation for what their shipper had caused. Unfortunately, CITIZENSHIPPER IGNORED US. They didn't reply to any of our emails. I received an email that JENNIFER BUCHANAN had all my emails merged under one complaint ticket, but she NEVER actually replied to us. SHE DID NOT DO ANYTHING.

Since I felt like i'm not going anywhere with Jennifer and CitizenShipper, I decided to contact Brenda directly. She didn't answer, but her husband, Otis, did. During the first text exchanges, he was already arguing and claiming that they took care of the cat. I was able to persuade him so we can talk over the phone to settle it, but it was way worse speaking with him on the phone. He doesn't listen, cuts me off, very defensive and argumentative while I was merely explaining. Apparently, he was with Brenda during the trip. He admitted that he was smoking in the car while travelling, which explains the cats' smell when they arrived.

He was also outright rude, saying that they can't fit a litter box nor have the cats pee on the sidewalks. He didn't listen, didn't care about how their customers feel and didn't even offer any sort of compensation for the horrible job they did.

They also stated that I was the one not being responsive, when all their emails were automated, and never really offered any solutions!

IT WAS THE WORST EXPERIENCE! DON'T EVER EVER HIRE THEM AGAIN!

Wow, am I glad I researched this company before committing!

I'd hoped Citizen Shipper (CS) might be a great grass-roots way to expand the "win-win" for everyone but there are a lot of concerns you won't see unless you understand how easy it is to set up online commerce, how few people actually complain, and really address the details:

1- There are mixed reviews about the site from consumers and providers.
2- One indicated they cut and paste ads from UShip to make themselves look busier. I did look on UShip and there are some copy and pastes, so this might explain some of the complaints by people seeking services about lack of replies to ads by the independent providers (because they list on USHIP, not CS, who's plagarized their ads without their knowledge, which is disingenuous and misleading).
3- So, I did my "due dillgence" and Googled complaints and there were quite a few. I found replies to only 2 by CS at 3 different sites (other than their own) about poor/nonexistent customer service. (Interestingly, the only complains on their site are blaming providers). The replies by CS on other sites designed as forums for complaints did not attempt to address the complaint, were argumentative, deflected responsibility, one included threats and there was no apology for poor service. Others did the same, one in particular reply stated their "customer service person had just gone on maternity leave," and they were "backlogged and were working as fast as they could to get to everyone." Meanwhile, the time and effort to produce these replies (in a public forum) could have been used to address the issue and were not, and there was no subsequent attempt to resolve the complaint as any professional who cared about their reputation would have done asap, indicating they are likely a small operation clearly lacking Customer Service skills or any sense of remorse.
4- As I perused the page to become a provider (and another to become a patron), it required that I enter my SSN and valid credit card # (for alleged background and credit checks), there was an already checked box stating "I agree to the Terms and Coonditions." Since they'd not been provided yet, I clicked on the link in the menu to find out what they were. I read through about 12 pages of fine print. Only in the fine print was there was there mention of a monthly "subscription" fee of $25 that would be charged to my credit card and there are a number of other questionable fees... but even more alarming was that if I'd allowed that already checked box to slide by (as clearly planned by the company who automatically checked it in advance) I agreed to all of these previously unknown fees AND to pay them a $1000 fine for each negative review and threats of legal action for "defamation and loss of business" plus the usual "you get 30 days for free and can quit any time after that," which is the structure of almost every online subscription, but there was no email or phone# mentioned. I was reminded of how much trouble (and expense) I experienced with a couple of companies who kept on charging me for "subscriptions" even after I called and emailed to cancel. Even a small claims suit costs hundreds in filing fees (which cannot be done interstate), so it was less expensive and more efficient to cancel my card and deal with the inconvenience of trying to get my bank to refund me the charges for unused services. There are companies who bank thousands a day on conduct like this and no one does anything because of the added expense of filing interstate lawsuits. These "business people" bank thousands per day on the unlikelihood of that happening, so it is very useful to read every contract and understand it before you agree to anything.

It is also definitely prudent to research any company that asks for your personal information, and any service provider to see what their track record is. All of the above are red flags which inspired me not to sign up or give them my personal financial information which are required to be a provider or a patron of their "service."

As I look over the fine print, this company is making money 3 ways:
1-Via monthly subscriptions (which are almost impossible to cancel via the means stated)
2- Charging the provider a percentage
3- Charging the shipping client a percentage
And they have made themselves bulletproof to complaints and threaten to fine anyone who does complain in multiple pages of fine print rather than up front.
Every start up will have mixed reviews. Based on the text, this company began operating in 2009, so they're 7 years in, and have many of the same complaints are from this year as before. Very established companies have mixed reviews too, but you detixofy them by addressing them politely, professionally, fairly and productively, right away, especially in a public forum. I used to train people in customer service who worked for service-based companies for face to face, virtual, and phone contacts, and they would have failed their training had they responded as Citizen Shipper did. Threatening people with fines and lawsuits for exercising freedom of speech is not just unprofessional, it is illegal and amounts to bullying and lack of accountability... which supports the reasons for the negative reviews.

Whether you are a huge corporate entity or a small home-based virtual operation, you have to conduct yourself in a mature, respectful, legal, and professional manner or you're ripping people off.

Hopefully this review will help protect other honest consumers and service providers and encourage this company get their act together in a positive way, or inspire enough of those who have been ripped off to address it legally for theft of funds and and violation of civil rights by adding an illegal clause to their contract removing our right to free speech.

Please check the Better Business Bureau on this site before giving them your personal and credit information. You will find with some simple research that this site has been over charging and going back into people info and recharging fee's and what they call fines on people credit and debit cards.

Richard Obousy CEO of Citizens Shippers team will not admit to such a wrong doing until it get proven in a court of law

I could get past that Richard Obousy CEO CitizenShipper.com has around 85% of the jobs being posted are fake or pulled off other booking sites to make the site look busy, but the bank fraud I will not sit down and let Richard Obousy CEO CitizenShipper.com and his support team do.

When I confronted Richard Obousy CEO CitizenShipper.com support team about the charges on my debit card I was told by Richard Obousy CEO CitizenShipper.com support team charged my debit card after my account was closed because my friend opened an account on Richard Obousy CEO CitizenShipper.com web site, she opened her's about 2 weeks after my account was closed. ( Crazy, but yes Richard Obousy CEO CitizenShipper.com support team feel I should be okay with that answer). Richard Obousy CEO CitizenShipper.com support team imposed a fine's of the amount that Richard Obousy CEO of Citizens Shippers team picked for my friend joining there account... The problem with Richard Obousy CEO CitizenShipper.com support team story is that Richard Obousy CEO CitizenShipper.com team charged the debit card over a week before my friend even joined.

In respect to that I feel it is clear that Richard Obousy CEO CitizenShipper.com and his team are nothing more than two bit Internet thief's and they will spin any story to justify there wrong doing. You know as well as I do Richard Obousy CEO of Citizens Shippers team will not admit to such a wrong doing until it get proven in a court of law so I am sure they will try to write some other BS, I feel people like Richard Obousy CEO CitizenShipper.com and his support team will say anything to save there $#*!. And keep the site open as long as they can before someone smarter than me or helps me close it down. I am just an old truck driver and Navy Vet that could use your support in this matter

See the last 10 BBB Reports, this seems to be a common problem on Richard Obousy CEO of Citizens Shippers web site.

BBB Link is below

http://www.bbb.org/denver/business-reviews/moving-brokers/citizen-shipper-in-broomfield-co-*******/complaints

Just start by reading the last 9 Complaint's at the Better Business Bureau. You can Google. citizenshipper.com and the BBB link will most like be on the first search pa. citizenshipper.com hates me for informing people to check there site out before giving them your personal and banking information

Complaint Category: Unauthorized credit card charges Complaint: Told me that they would get 6 months free then charged card on the 3th month On january 27th I joined citizen shipper and pays my 24 dollars. On january 30th I decides that this was not for me and send an email to cancel.On jan 31th I was send an email back to stay with them and I'll get 6 months free. I replys back on the same day and told them I would take the offer.On April 27th 2013 my card was billed 24 dollars. I emailed them on april 28th to cancel my membership and return the 24 dollars.on april 30th I was emailed back and was told they could not find my card number in the system and give them the last 4 of the card, and i did that on the 30th of april. I was emailed today may 3th and told if I fit between the 60 days, then I could receive my money back. I should not have been billed until july 27th 2013 - See more at: http://www.bbb.org/denver/business-reviews/moving-brokers/citizen-shipper-in-broomfield-co-*******/complaints#breakdown...

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Complaint Category: Failure to honor refund, exchange or credit policiesComplaint: I set up this account through Kasey. With understanding and guarantee that within 60 days,. Paid $79.80 and only revived a 19.99 refund. When setting this up with sales rep Kacey. On Dec 31,2012 she stated that I have a 60 day money back guarantee. I cancels my request with in the time frame. Was told I'd get a refund on 3/8/13. I paid $79.80 for this service and have only been confirmed as of 3/13/13 19.99 refund. I have asked for the total back as told in the beginning. And have had no results - See more at:. XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Complaint Category: Failure to provide promised assistance or support for products or servicesComplaint: I am having problems finding the cancel my regeristration link on their website.On their website they say that you can cancel your regrestration within 90 days, but I am having problems finding the cancel my acount link and I have tried to contact them by email concerning this matter but noone has responded and I can not seem to find a phone number for this company. All I want is a refrund.