CitizenShipper Questions & Answers

Teresa, thank you for your question! As a shipping customer, besides the payment for the quote provided by the driver using our website, you are due a small booking fee which depends and fluctuates based on the bid. To learn more about how fees work, please visit out help center article -https://citizenshipper.zendesk.com/hc/en-us/articles/202363429-How-much-does-it-cost-to-use-CitizenShipper-

Hi Bernadette, Im happy to check on your shipment for you! Please email us directly at Support@Citizenshipper.com. Thank you!

Johana, please send your inquiry to support@citizenshipper.com and we will thoroughly investigate your issue. Thank you.

Hello Benny, we appreciate your question! There are a lots of items that can be shipped using our platform like boats, vehicles, heavy duty equipment. But yes, most of the customer requests are definitely for pet relocation services. We suggest you to sign up and mark the type of items you want to haul, and opt in to receive notifications via SMS or email anytime an item belonging to that group is listed on our website. Happy shipping :)

Maureen, that would depend on the drivers bidding on that listing, where they are located, and/or if their route takes them through the area. There are a lot of factors that go into what drivers bid on a shipment, so feel free to post your listing and find out!

Hello, You can get quotes for shipping just about anything on the CitizenShipper platform. Simply, fill out some details about your shipment: To get quotes on your shipment: Navigate to the CitzenShipper shipment home page. https://citizenshipper.com/shipment-form/ In the middle of the screen you will see windows. Select the category of object you are intending to ship, and enter your details, and pick-up and destination points. Enter in a few more details about your shipment. Navigate through to the end of the form. You will be taken to your shipper messaging dashboard, where you will see a populated list of suggested drivers, which you can reach out to and introduce yourself in order to start a dialogue about your specific shipping needs. If you have any questions about the filling out the form, check out our Shipment Listing Form Features article in the CitizenShipper help center. Shipment Listing Form Features - https://citizenshipper.zendesk.com/hc/en-us/articles/203308529--NEW-Shipment-Listing-Form-Features For general questions, go on over to How - It - Works. How-It-Works - https://www.citizenshipper.com/how-it-works/ https://citizenshipper.zendesk.com/hc/en-us/categories/200257625-Questions-About-Shipping You can always email support@citizenshipper.com direct as well. Thanks for reaching out to us!

Unfortunately, it sounds like you may have encountered an online scam. The way our site works, is that a shipper, you, would list your shipment on our site and gather quotes from drivers. You would then choose a driver, and then pay them directly for shipping your pet. There are many scams online claiming to be shipping a pet via our site, however they are using our name fraudulently. All emails from Citizenshipper will end with "@citizenshipper.com." If you have a driver from our site, you may tell me the name and I can try and find a contract associated with them for you. Or if the person who is shipping to you has an account, I can look that info up as well. Please do not send these people any money unless you have verified that they are 100% authentic.

Hello, Unfortunately, it sounds like you may have encountered an online scam. The way our site works, is that a shipper, you, would list your shipment on our site and gather quotes from drivers. You would then choose a driver, and then pay them directly for shipping your pet. There are many scams online claiming to be shipping a pet via our site, however they are using our name fraudulently. All emails from Citizenshipper will end with "@citizenshipper.com." If you have a driver from our site, you may tell me the name and I can try and find a contract associated with them for you. Or if the person who is shipping to you has an account, I can look that info up as well. Please do not send these people any money unless you have verified that they are 100% authentic.

Hi Alan! Please check out our Help Center lfor drivers ocated here (https://citizenshipper.zendesk.com/hc/en-us/categories/200250419-Questions-About-Driving) for answers to these and many more questions! We also offer a shipment stack tool that lets drivers make several shipments along one route, and that way, they are able to charge a bit less per mile than if they were making only one shipment at a time. https://citizenshipper.zendesk.com/hc/en-us/articles/204243395-Stack-Multiple-Shipments-Tool