Be careful! I had a down payment of $309 stolen from me through this website! I had a gentleman offer me a price that was too good to be true! Once everything was set I asked him what the next step is. He told me to pay him through PayPal. I thought that it was secure. He never showed up! I contacted CitezenShipper to give them a chance to make things right but they said because I didn't pay through them their hands were clean. I had no idea or intent to not use them and I was taken advantage of. I am extremely upset. My husband is active duty. We just had a baby. We scraped up what we could to get our fur baby to us and some theif took complete advantage of that and stole our money. I am now using the bank to get it back who completely agrees that the website should be responsible for who they contract. CitizenShipper didn't even ask me about the driver so that means he's still working for them! His name is Albert H. Do not let this individual take advantage of you. And don't trust CitizenShipper to have your back.