
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is significantly tarnished by consistent complaints regarding service delays, misleading product descriptions, and inadequate customer support. Customers frequently report long wait times for orders, poor-quality items, and difficulties in obtaining refunds, often resorting to disputes through payment providers. While there are no notable positive aspects highlighted, the overwhelming sentiment reflects frustration and disappointment. This feedback suggests a pressing need for the company to enhance its communication, improve product quality, and establish a more customer-centric return policy to rebuild trust and mitigate negative perceptions.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Haven't been to a Cici's since before Covid. Upon my entrance, there were only 4 other customers at this location in Chester, VA. The salad bar is sad looking, the pasta looks dried up and the selection of pizza leaves everything to be desired, bit not an option. This location needs to save itself and lock the doors. Too much money to be spent for no options to choose from. I should have had Panda Express. At least their food is FRESH!
GAVE A TRACKING NUMBER WHICH WAS NOT THE UNITED STATES POST OFFICE. PURE SCAM. TYPICAL LOW LIFE CHINESE COMPANY REPORTED TO MY CREDIT CARD COMPANY ALSO THE FEDERAL TRADE COMMISSION
The company advertises one thing and sends you another and then won't issue you a full refund unless you pay to ship the item back to China. Do not order anything from them you will be wasting your money.
Bought sandals. Took more than 2 months for delivery-product comes from China. VERY cheap material, poorly constructed. Sizing way too wide. Dont' even think about the possibility to return. Buy at your own risk! 100% regrets!
I am out 48.00 for shoes I believed to be authentic. The QVC attached to the site is misleading. Now their website is closed.
I also paid $41.00 for a life like baby shark and what I got was a 6" flapping shark that are used to entertain cats. I don't have any cats So it's worthless to me, I've been emailing with them to get my money back but they only offer $2.00 store credit or percentages returned to my account, they started at 10% and now they are at 37% which I told them no. I want all my money back that they are falsely advertising this shark. Finally I got tired of dealing with them and called my credit card company, they said money would be credited back to my account. Scammers
So... the baby shark that I was suppose to get and that I paid 41 dollars for is the one that looks like a real shark. It was suppose to sing, move, flip over and many other things. The one that I received is the one that looks like a carnival toy... they refuse to give my money back I am on a mission to let everyone know what a rip off they are
I waited for five months and ended up getting something that I didn't order and the other thing I did order was so cheap and nothing like the picture... very disappointed..
I just hope an investigation is done into this company. They've scammed a lot of people. Now the website is gone.
Does anyone know if they still operate out of this address: CiCiThreads 201 E Grand Ave Ste 2A Escondido, California *******
These people need to go to jail.
Bought 3 sweaters and amount deducted the very same day, have not received my products and my emails are left unanswered. $100 short for nothing. I wish I would of read theses reviews before ordering with that scam so call company. First time bad experience with buying on line
In April I ordered 4 pair of sandals to take on holidays July 12. The middle of June, after several enquiries, I found out that the order had not even been. I asked that the order be canceled and was informed that it could only be canceled within 24 hrs of making the purchase - even though it had not been shipped. September I received one pair of sandals - the cheapest things I have every seen. Now I am sending 10-20 emails a day asking for my money or my sandals. I want to try and jam up their email system. I would like my sandals or my money and hope that the scammers get scammed. There must be some payback.
On 6th July I ordered 4 pairs of sandals from this company. Total $95.96. Paid by Pay Pal. I was wanting them for my holiday from 5th September, 2019. Finally went back to check re: non-delivery Their website now had a home page stating that they had gone out of business due to a scam by their Chinese suppliers. I then contacted Pay Pal who said that they would contact the company and inform me of progress or otherwise. On 3rd Sept. I had sent company an e-mail asking them to now cancel my 8 week old order as the items were no longer required. Pay Pal sent me an e-mail while I was away to say that my order was in fact in transit. On arriving home I found the parcels with 4 pairs of sandals, They are very cheap plastic covered heels with sticky black plastic to make them look like cork. I ordered as they looked comfortable, what a laugh! Someone should stop these people trading. I wouls not have even paid £5 a pair for this rubbish.
We learn by our mistakes and I have certainly learnt from mine £75+ later. BUYER BEWARE!
Where are my shoes? Order# cici*******
They got $63.00 of my money and received one of the 2 pair of shoes I ordered!
I ordered sandals for my wife for the summer back in April. Didn't receive them until September. Tried to get answers from customer service and even tried to cancel order in August but never got a response. Company kept saying they were coming and now sit in the garbage. Also, sandals were very poorly made and not as described.
UPDATE 10/10/19: much to my surprise, I actually received the 2 pair of shoes ordered. They are cute and comfortable. Would never order again though. Ridiculous process and still a lot of people never got what they ordered.
My story is the same as everyone else's. Ordered two pair June 5,2019. I was given tracking info from Laos. Took forever and what arrived 2 months later was a clear plastic envelope with a customs form inside. No shoes. Not even a star for me. The form is what was being tracked, not sandals. Multiple emails has proven to be useless.
We saw the advertisement on Facebook. Wish I knew how to report them other than just through a review. I usually check reviews before purchasing from non reputable companies, but I failed to do so this time.
Leyendo las reseñas pensé que me habian estafado, pero sólo se tardaron en llegar, casi 2 meses pero son como las pedí.
I feel like an idiot for even dealing with these people! Email after email saying that China is holding up the order! Ugh! Fake business!
Ordered in June, cancelled twice, received Sept, awful, asked for return label, no answer, luckily I disputed with CC and had the charge removed
I ordered the tri-colored sandals June 7. It did say allow 6-8 weeks for delivery. After 8 weeks I emailed and they said my order was being processed. After that I just kind of forgot about it and thought I can kiss that money goodbye. Live and learn. Then, much to my surprise, I received them this week. No bad smell, very cute and comfortable. They run a little small, but I can still wear them. I've gotten numerous compliments on them. It took a long time, but I did receive my order, and I'm very happy with them.
Wish I had seen these reviews before I had ordered (having seen nice adverts on FB). I ordered a pair of shoes in June, for my holiday in August. Despite repeated emails reassuring me they would be dispatched (with me doing all the chasing) I received nothing. I have now had a refund after raising a dispute through PayPal.
Answer: You will never get it because they are thieves. I don't think anyone ever got either ordered goods or a refund
Answer: It happens a lot that people steal pictures of products from legit websites and companies and use them for advertising their own, often lesser quality products. Sad but true.