Choice Hotels

I left eye glasses at the hotel. I paid $50 to have them shipped, after providing photos to the front desk. They shipped me the wrong glasses (mine were ladies' sunglasses and they sent me men's prescription glasses) and then proceeded to lose mine. Company would do nothing to make up for the error of completely stunned and obviously negligent staff. Had to buy new prescription sunglasses costing me another $150. Nobody cares! No accountability for hiring stupid employees. I will sleep in my car before I stay at a choice hotel again.

I booked a room at a Choice Hotel through their web site. When I received the confirmation email I noticed it was for two weeks later. I immediately called customer service and was told that there was nothing they could do and I would have to pay for this room. This seems like fraud since I put in the dates I wanted and somehow they were changed (anybody else have this problem, maybe class action law suite). I will not be anywhere near this area on these dates so why do I have to pay for a room that I cannot use? It seems like Choice Hotels is trying to the internet discount web sites but have gone farther with changing dates to times when their hotels are not busy and charging customers for the rooms (fraud?).

They condone certain behaviors at hotels that should not be allowed for sanitary and safety reasons they lie they take your money and then they make up lies about giving it back this company is the worst

We recently stayed at this "Choice" hotel for a wedding. This was the most disgraceful example of this hotel grouping. The hallways had peeling paint and large cracks in the concrete. The front desk associate was the "most" unprofessional. The room phone did not work and could not be fixed for 3 days. There were numerous families living in the rooms. The only thing I can say to their benefit was that the beds and the tub were clean. I will never trust another Choice Hotel.

We had an awful experience at this location. The manager harassed us from the very beginning. First, I was berated by him for not picking up the phone and calling for service correctly. Then he was trying to make me pay cash for the pet fee instead of using a card, I had booked on Priceline. I didn't want to stay after that, but my husband suggested we go to dinner and it would be fine. We got back after dinner and my autistic son took our dog out before bed the manager asked him for the room number. He didn't know he just remembered which door it was. The manager proceeded to chase him and pounded on our door at 9:45 P.M. My husband was woken up and answered the door to have the manager ask if we had a pet, which he knew and we paid the pet fee. He then insisted my husband show him, my son. It was a very disturbing experience and we left immediately after. We did not stay the night and it has been impossible to get rectification.

I cancelled my reservation in Greenville, SC within 30 minutes of booking it. I received a cancellation confirmation number and an email acknowledging the cancellation. They still deducted the money out of my account ahs have refused to return it for 6 weeks. It took 4 phone calls and 4 emails for this company to even acknowledge that they were wrong. They initially tried to give me "points" instead of the money the took from me. I still have not heard from the last email I sent almost a week ago. This company is very difficult to deal with.

I checked in on August 22 to Choice Hotels in Dry Ridge and was suppose to stay 4 nights however the room was not up to par. I did speak to customer service and they came in, threw the sheets around, yelled, gave us attitude, slammed the door in our face while we were talking and told us "if you don't like it, leave". I went to check out 20 mins later and they told me I had to pay for the whole night. I did attempt to call corporate or a manager from the hotel to explain the situation so I didn't have to pay and they then told me since I was checked out I had to leave the hotel and could not be on the premises. I have never been treated like this in a hotel ever and I travel frequently. The attitude, customer service, cleanness and service was absolutely awful.

They have the worst policies ever, customer service people don't know what they are talking about. They give wrong information to the guests. And they do not give any points to a friends and family or employee discount even though you are a choice members. And I think that's one of the worst policy they have. Employees who sign up guests every single day, they don't get a single points if they stay in other hotels. That is ridiculous.

We booked a room after looking for multi days that would fit my family of 7 we made the 5 hr drive to the first day of our vacation. Enjoyed the hiking and climbing and then went to check in that night, we then are told no sir we can not offer a room for 7 this is not the first time choice hotels have done this, being my family was exhausted from all the hiking and climbing from the last several hrs I had no choice but to spend some of our extra money on another room just so we could all get some rest. When I attempted to contact the company on this they refused to reconcile the issue.

Had a guaranteed reservation at sleep Inn Macon Ga. Traveled from IL 13 hours on the road. Had a emotional support pet with me. Desk clerk said no more pet rooms you are not staying here leave where You stay is your problem not mine now leave. I left and called Choice and asked for help and received help finding another pet friendly room. Choice knows that I showed at the Macon location but they don't care they are charging twice for the same night. They know they are wrong but they don't care they are a terrible scum sucking company.

When I need help with canceling a hotel all they could tell me was they would put a claim into the hotel directly. And I should hear something within 24 to 48 hours. I tried to cancel the hotel approximately 2.5 weeks advance of my arrival. I had a family emergency come up where my father was having his leg amputated and I needed assistance in getting my hotel reservation either canceled or to get a voucher for another time. Choice Hotels could you absolutely nothing for me and just kept saying I would hear from the hotel. I never heard anything from either one! And was out almost $300. Don't waste your time or money with this app. I will go back to using hotels.com.

I participated in the promotion for booking 2 nights to redeem a $50 Amazon Gift Card. I actually booked more than 4 nights during my cross country road trip. I never received the $50 Amazon Gift Card. The first time I called was a few weeks after the redemption. The customer service rep told me it takes 4 to 6 weeks for the card to the delivered. I called back today after more than 6 weeks, the new customer service rep told me the redemption department told him the card was delivered within a week of the redemption and the $50 Amazon Gift Card has already been redeemed and was not able to provide a tracking number for the mail. I told him that was impossible since nobody can steal my mail. My mail slot goes directly into my house. He said there was nothing more he can do. I ended the call telling him they just lost a big customer to their Choice Hotels chain due to this SCAM!

I have never been able to make a reservation using points & cash. Charges my card, but states that the actual reservation failed. I'm a Diamond member. Then I call the elite phone number and they tell me to wait 7 to days for a refund on the cash part paid via credit card. I think it's a total bull$#*! ripoff to hold my money. You idiot customer service agents can't even fix it just by completing the reservation and charging just the points needed. At this time I'm going to dump your asses. Sick of the bull$#*!.

Made a reservation at a hotel the room was nasty. I contacted choice their solution was to give me 8,000 points and they would contact the hotel itself.
They are allowing people to run hotels and represent Choice Hotels that are not clean and they are false advertising. I am about ready to go to the media with this situations. I am at work tonight try to do a reservation accidentally hit the button cuz a yes was coming in once I got through I realized that I had accidentally booked it for today instead of June call Choice they were pretty much oh well you just lost your points we cannot change the dates on it you can't have that room being that you're at work and can't go tonight.

Very uncleanly hotels in Dundee and Ann Arbor Quality Inns. They don't care I have contacted them and they have done nothing to resolve other than offer me $50 to go away. Bed bugs on two occasions contracted, shower curtains that allow water to run on the floor causing mold, bugs in their food and there policy to allow the people from the street to hang out in the lobby and eat the food with clients. I support feeding the hungry but a selected time not all day long.

I recently had booked a reservation through choice hotels and then right before our trip my travel mate tested positive with Covid19. I called to change dates or anything and was told they could not do anything. I would be sure to read reviews and would never recommend using them. I was on the phone for almost an hour being transferred 5 times to be told to keep calling the same number and to be told there was nothing that could be done. There are so many other hotel sites that will give you better service and accommodations. Please don't make the same mistake I did.