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2 Reviews by Jamie

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I have had horrible experiences with a different online dress company (JJsHouse) so I have to give appreciation to Betsey Johnson. The dresses are unique, fun and made well. One dress did not fit correctly and the return process was seamless. Kudos to Betsey Johnson online!!!




I don't even know where to start. This has been the worst online purchase experience I have ever had. I wish I had found this site and comments before purchasing dresses from JJsHouse because I would have NEVER done it. I too like many others on this site have followed all the required return policy stipulations to return two defective dresses. Each communication comes back to me with different excuses such as "two dressmakers spent days and nights preparing the dress for you". The two dresses I received are defective. They have been made incorrectly (probably due to staff working too many hours in a row and not producing the quality expected). Then they want to give me a 20% refund and have me "resell it online". I would NEVER resell a defective dress. The only outcome is a full refund for these unworn, defective dresses and I will pay a lawyer to get my money back before letting JJsHouse hold my funds hostage and force me to keep poorly constructed merchandise. They obviously do not consider or care about the stress they cause people with their poor customer service. The site does not say NO Returns or Final Sale. I don't think that one star can express the horrifying experience I am in right now. I would give ZERO stars if I could.
After posting my initial comments on Site Jabber, I was contacted by a JJsHouse representative who was very helpful and assisted me with returning the dresses and receiving the full refund I had requested. Thank you Adam!!
I had a legitimate reason for my return due to the dress construction being flawed. With that said, I do not feel that an online company can expect clients to keep merchandise they do not like since they can not try it on until they receive it.
I think JJsHouse should put FINAL SALE and NO RETURNS on their website, instead of trying to force customers to keep merchandise they do not want.
I felt helpless and angry in this situation until posting my complaint on Site Jabber and having Adam with JJsHouse assist me in returning the dresses. I wish I did not have to complain before receiving good customer service. I would not recommend JJsHouse after the experience I went through to finally come to a satisfactory resolution.

Jamie Has Earned 7 Votes

Jamie M.'s review of JJsHouse earned 2 Very Helpful votes
Jamie M.'s review of BetseyJohnson earned 3 Very Helpful votes
Jamie M.'s review of JJsHouse earned a Well Said vote
Jamie M.'s review of BetseyJohnson earned a Great Find vote

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