Viviana Davis
*******@hotmail.com

My family booked to stay at Quality Inn off 900 N yarbrough in El Paso TX. There was no more hotels available because of graduation, and we had landed from Germany so it was very late. When we go there the employees first placed us in a one bed room, we went back to remind her we had reserved a 2 bed-room. Then after 20+ mns she assigned us another room. I go all the way to the 3 floor to find this was a smoking room. I inmidiately went back and questioned the employee who then told me that was "all they had".
1. I booked a none smoking
2. She never told me the room was smoking
3. I booked directly through your company and not a third party.
4. She was clueless as to what she had and not available

When she sated there was no more rooms for us I told her I wanted my money back. She then said only manager can handle that so I needed to come back in the morning. My family had to walk to the next hotel in sight.
Next morming I went by first thing to speak with Andre, manager, who was cluless about the situation and offer to give us a refund.
When she tried to "fix" the problem she was charging our bank account. So, she asked to give her time and she would fix it, she asked for an hour.
Hours went by and we did not hear from her, but we noticed additional charges up to $700 to our bank account. I called the hotel and the stated she had left for the day.
The next day I went in and she told us she had a lot going on and that's why she did not get to call me. At that point I did not care for her excuses and I let her know she had created me additional charges.
The woman did not know how to address the situation or fix it because instead of refunding the money, she was charging us more.
After several attempts for her to "fix it", we ended up with additional charges adding up to $1600, and we never even stayed in the hotel. She tried to show me an invoice with the "corrections". The invoice did show a positive balance rather than a negative meaning money was being refunded.
At that point I had lost my patients and I knew this lady was uncapable of fixing the problem. We called our bank who also told her she was charging the account. She asked us to giver her some time because her and her General Manager would need to get it figured out.
Our bank adviced us to give the charges a few days as they were pending and if posted the bank would dispute the charges, but to stop her from running our card anymore.

A few hours later she called and left a vc mail stating she had fixed the charges. After a few days out of the 7 charges only 4 cleared and we had to dispute 3. So, she was not successful at fixing the problem she created.

I must mentioned the quality of people staying at the hotel was awful. While looking for the room we run into a man who was inside the room we were suppose to stay, but noone knew he was there. There was also another man at the front desk stating he had not had hot water in days, and the front desk was not even tracking this man was staying there.
There a lot of homeless looking individuals wondering the property and the lady at the front desk used a paper to track occupied room and would send an employee to see if a room was available or occupied.

This hotel is literally the definition of gettho. I would never stay there or any hotels run by your company.
When i tried to call to place a formal complaint I was told the system you have in place only allows for hotel management to handle the problems. Clearly if hotel is uncapable and lacks training, they cant handle their own complaints, somewhere should be overseeing them

I am attaching one of the many invoiced I was presented with only for proof of stay

Where do I start. My daughter and I stayed one night at this location, on Thursday night, March 16th-17th, 2023. I reserved the room online, one queen bed in a non-smoking room. When we arrived at around 8:30 pm, there was no one at the front desk. Instead, there was a piece of paper there that said, "to check in, please call *******970", which I did. I believe the name of the woman that answered was Jennifer. She said she would be right there and about 20 seconds later came to the front desk from somewhere down the hallway. I told her I had a reservation and she asked for my license. She was nice but that was it. She said they were doing renovations, which was blatantly obvious, and that she would give me a "recently renovated" room. I had called a few days before to make sure it was a pet friendly hotel before placing my online reservation, and whoever answered when I called said it was and it would be a $5 pet fee.

I paid for the room and we brought the cat in, then went out to get something to eat. The room we got had two full sized beds and was a SMOKING room. It appeared clean for the most part. There old mattresses/box springs lining the hallway and the carpet was torn up in the hall. The entire environment was in a shambles. When we came back with our food, my daughter looked under the bed for her cat and found broken glass. When her cat finally came out from under the bed, she found a bug on her - it was a VERY large bed bug (which we didn't identify until the next morning and didn't recognize it. We assumed it was some bug we'd never seen before). We ate and went to bed. The next morning, we found 3 more large bugs in the room. Having never been in Missouri, we googled the bugs and realized they were BED BUGS. There was also a large puddle of water across the floor in front of the refrigerator and directly in front of the door to leave the room.

I went down to the front desk immediately to notify someone about the bedbugs AND the water on the floor but the office was locked down tight, no one was there. This was at 7:30 am on Saturday. I waited until 8 am and still no one was there. We packed up and left. VERY poor customer service.

This was the WORST hotel experience I've ever had. Bedbugs galore, a leaking refrigerator (the freezer part of the fridge was frozen and the ice was melting, which is where the water was coming from), a "clean" bath towel that wasn't clean, poor service from the hotel staff, being OVER charged after being told what the fee would be. It should have been $51 for the room and $5 for the cat, and when I got home and reviewed my receipts, I realized I was charged $111 for a room that wasn't suited for an animal. Unless I receive a FULL refund for the entire stay (INCLUDING the pet deposit), I will be contacting the health department about this experience as well as leaving negative reviews anywhere I can. This is completely unacceptable, and I would have demanded a refund before we left IF anyone had cared enough to be at the front desk.

Address of the hotel:
3100 Wingate Court
Columbia, MO *******

Hotel Link:
Hotel in Columbia, MO | Suburban Studios Extended Stay Official Site | Suburban Studios Extended Stay Columbia - Hwy 63 & I-70 (choicehotels.com)

I recently used this site to reserve a hotel for an upcoming trip for my wife and I. At first things seemed to be going smoothly, but once I'd finished reserving I'd realized that firefox's autocomplete entered my name in a field as my email address rather than my name. Worried that this name mismatch would get us turned away when we arrived at the hotel, I went into my account setting sot try and fix it. The site said I needed to call a number just to change the name on my account. So I did so, and was assisted by a someone named Mary in fixing the issue. Mary herself was very kind, patient and helpful, but it still bothered me quite a bit that the only way this company would let Mary fix my info was to completely wipe my account and create a new one from scratch, especially since her computer was giving her trouble (the company should take care to make sure their employees have a reliable computer network to work with). The only other option would have been to wait 3-4 weeks for a name change to go through, which was far too late for the date of our reservation. As if this wasn't all stressful enough, after Mary helped me fixed everything, I was sent to what I thought would just be an audio ad that would give me points or whatever, but instead wound on the phone with a very pushy woman who was trying for a very long time to convince me to book additional trips. The whole call made me extremely uncomfortable and I felt very put upon, trying to be polite, but feeling increasingly aggravated that she wouldn't accept no for an answer. I realize that this was probably simply her job, and she was trying to do as instructed, by the company running all of this really turned me off and I hope in the future I will remember to book my hotels through some other service.

In short, changing my name on a site account shouldn't be any complicated than a few mouse clicks. And I definitely did not appreciate someone aggressively trying to coerce me into scheduling an additional vacation for my wife and I completely out of the blue at the end of my phone call.

1 star off for bad website design, 1 star off for not giving your employees reliable equipment to work with, and 1 star off for really uncomfortable aggressive advertisement on the phone.

I have used Priceline every time I have needed a hotel room out of town or in town for years. I have had some bad experiences with using Priceline, but I have been able to overlook them. I was able to find some good in the experience that helped me try and enjoy myself. Last night was the straw that broke the camel's back however. I have complained before and no one really seemed to care but never, have I ever, had an experience like this and for this reason will not be using Priceline in the future, I will explore other avenues. I ended up in a hotel with. Dirty carpets worn down to the cement underneath them in some spots, in the lobby, a smell of bleach and old gym lockers, one singular couch (I would say a thrift store special). A sign in a broken acrylic frame that read no continental breakfast at this time, but we do offer coffee, not saying that I would have eaten anything there because I would have passed. The place looked like a condemned building that someone was squatting inside of.
This hotel would have been the perfect scene for a Halloween haunt story about a group of people that had been killed and the hotel was abandoned leaving the spirits behind. I did look at the room as I was told no cancellations.
The floor was just as dirty if not dirtier than the one downstairs, burn holes in the blankets, a foot mark on the white sheet, a refurbished mattress on the bed that looked worn. Choice hotel, maybe a choice for drug users, prostitutes, or people without means. I've been at cleaner shelters, this was an atrocity, so I called Priceline and told them I would pay for an upgrade, explained that the hotel had the feel of a place I'd be raped robbed and set on fire and that my son was with me, and I was concerned about his safety after the sun set.
I was denied this and asked to speak with a supervisor who told me the same thing but through in the idea of a coupon for my next hotel visit, seriously like I would go anywhere with the way Priceline was treating me. Then I asked to speak to his supervisor, and he said I am a supervisor, I explained that I was aware and every supervisor had a supervisor. I was finally transferred to someone that he said was above him Patrick I think his name was. He said he would call the hotel, who agreed not to bill Priceline and told me my money would be refunded which I am waiting to see if that happens. But to be so concerned and practically in tears and no one at Priceline apologized or even seemed to care about the fact they were sending ppl to the Steven King Hotel of hell and horrors. Bottom line if the hotel insisted on billing Priceline they would have kept my 104.00 and left me without anyplace to rest after this hurricane we just experienced. I hope that Priceline finds a way of looking into the hotel they are selling to people and that they take this one off of their list. I will be posting this in as many places as I can think to, it's important that Priceline takes some accountability for the actions of their hotel choices as well as their staff who failed to hear my concern. I resided to sleep in my car for the evening but did find other accommodations but not threw Priceline the trust is gone. My new tactic will be to get to my destination check it out and then find out if I can be discounted through the world wide web. As far as Choice hotels go though we are definitely divorced from one another I don't know how Choice fell so far off line and would even allow anyone to have their logo in a hotel as uninhabitable as theirs seem to be growing into.

Made 2 night reservation at Quality Suites Addison-Dallas, 4555 Beltline Rd via CHOICE HOTELS website. WORST HOTEL STAY OF MY ENTIRE LIFE.
Choice Hotels listed room availability at $172.75/night with "free hot breakfast". Arrived late evening April 8th 2022. Was told room will cost $177 1st night, $181 2nd night. No explanation.
Sign on front desk read "no food served per city ordinance". I inquired. Was told no free breakfast. I made the reservation only 2 weeks prior. Learned other nearby hotels were indeed serving hot breakfast that weekend.

Went to our room. FILTHY. Unmade. Slept-in. Not even the correct number of beds. I complained. Given another room, #324. Smelled of some odor. Window so filthy could not see out of lower panes. Smeared greasy residue on headboard. Cracked/chipped sink. Shower spraying backwards and onto floor. Wife almost fell exiting shower.

I tried to locate another place to stay. Was very late, about midnight. Nearby hotels booked solid. We were stuck at Quality Suites.

Following day, requested clean bath towels at front desk. Was given unfolded towels from a hamper. Were they clean? Who knows? Took towels to room. One towel RIPPED UP. Huge hole in middle. Belonged in the trash.

On way back to room saw several large cockroaches running in/out elevator shaft and across floor. Hallways wreaked of some foul food odor.

We checked-out 6:00am Sunday, April 10th 2022. I requested a receipt. I WAS REFUSED A RECEIPT after they charged my credit. I was told "you may receive a receipt later today via email".

I complained CHOICE HOTELS. CHOICE HOTELS does NOT CARE at all. After more than a half dozen calls, about 10 hours later, I finally spoke to a rep who was willing to send a copy of room receipt by email. On receipt it stated we CHECKED-OUT AFTER 1:00PM. FILTHY OUTRIGHT LIE!
I have filed complaints with Texas Board of Health and Texas Attorney General's Office.

If you cherish your safety, health and your family well-being AVOID QUALITY SUITES ADDISON-TEXAS and AVOID CHOICE HOTELS.

CHOICE HOTELS are individually owned/operated. CHOICE HOTELS accepts NO RESPONSIBILITY FOR YOUR STAY.

So I worked there n I had kind of emergency that my daughter called me n needed a ride so she didn't have walk at night alone over 10 miles remind u she 17 year old girl and I had found my own coverage and asked the third shift girl to come in like 2 hours early at 9:00 so I could go get my daughter and it was always said that if you find your own coverage it's allowed but then the boss told her she was not allowed to come in but would not give a reason and she played it off like that search your girl didn't want to come in but she was okay with it and so of course my daughter is not going to walk alone so I left maybe I shouldn't have did it that way but she gave me no choice and furthermore after the fact she let a customer call me told me if I didn't give her the password she was keeping my check also she said it was allowed back on the property I have no idea why she wouldn't let me pick up my paycheck and I'm still waiting for my paycheck that she said she mailed out on Wednesday but I'm thinking she's lying also she has a girl that stays there on department of social services that cleans and makes beds and vacuums and does work there but she should not be doing and she let a customer jump over the counter to get the phone I don't think she's a very good boss I'm professional she gave my phone number to a customer to call me she always puts everybody's business throughout the whole hotel I think because I cannot get a hold of the owners to talk about this maybe this review will get to him and maybe something will be getting done with her I don't think she's very boss general manager material she purposely told that girl no she had no reason not to my daughter had called me that is important to me she should not have to walk home alone so I quit and walked out I didn't want to quit cuz I really really liked my job but she always does this to me the kicker of it is is then third shift in first shift there were a lot of switch no problem in other incidents people had covered for other people she never said a word but when it came to me it was always a no and her name is Brandy Smith Briggs and I really hope the owner does read this and does something about it because so the next person doesn't have to go through but she did to me

When I first read the promotion for Choice Rewards program I thought it looked like a fantastic deal and signed up. I got my Barclays credit card in the mail spent a few thousand dollars and got my ******* reward points. Then the nightmare began.

I booked a room in Denver not too far from the airport. The prices for rooms were quite High and my ******* points we're going to quickly disappear on my four night booking. Choice Rewards program offered ******* points forup to 10 free nights by joining their program. Well as you can see, I have gone through my points for four nights instead of getting 10 nights as promised with the points I got only four nights with the points. That being said, if the room turns out to be a good experience that's still a pretty good deal. But that's not what happened.

I checked in to Quality Inn and Suites at 3300 North Ouray Street, in Aurora Colorado late on a Thursday night. October 14 2021. The first thing I noticed in the parking lot near to the lobby entrance, was a group of young men exchanging money and drugs and drinking alcohol and being rather loud. So I knew I was in for an experience from the moment I arrived. When I went into the lobby, there was nobody at the front desk. I yelled for help no response. I sat on the couch near the front desk and waited until somebody arrived. A woman walked in dressed in sweats and a t-shirt and asked me if I needed any help. She went behind the desk, found my reservation and gave me a key to a room on the fourth floor. As I was working my way to my room, I entered an elevator, it was filthy dirty, fresh spit all over the walls, and very very smelly. When I got to my room, the room was not in bad condition but it was musty old and not comfortable feeling. But, will do in a pinch. The bed looked clean and the linen in the bathrooms are clean so I just sucked it up and decided this is what I'm getting. C'est la ve

The next morning, I went down to the room to get my key updated because it was no longer working. There was a new crew there a couple of women looking very disheveled and not happy to be there. They accommodated my request and re-keyed my key card so it work again. I roamed around the kitchen area and found it too dirty and unkept to partake in the free breakfast. I noticed the front office attendant talking to a few guys, who looked as the disheveled as the front office Clerks, old sweatpants, tank top t-shirts funky rap hats and a huge pile of luggage, they were negotiating a cash deal for a room with the clerk. She noticed I was eavesdropping and move them off to a place where I could not hear or see them to the right of the front desk. I realized something really fishy was going on here. So I decided to start watching carefully what was happening from that point on.

I went back to my room and started to examine the condition a bit more carefully. I found several cockroaches lots of stains in the carpet and cleaning had not been done property. I took some notes.

The next day my keys were not working again. So I went to the front desk to get them re-keyed once again. And once again a new crew was there who looked like they were having a party instead of working a hotel desk. If I had to guess, with my experience in life, I would venture to say they were on crystal meth. I started to tell the attendant my key was not working and she made a motion for me to zip it with her finger to her mouth. She handed me a piece of paper and whispered write your room number down so nobody will know what room you're in. I did as she instructed, and she rekeyed my keys. She winked at me, and said "yeah we do it that way so nobody knows what room you're in get it?" I found this Behavior, very odd, and frankly scary. But went upon my business. I still have one more night to stay here. It should be interesting.

Since I've been here for 3 nights now, I have seen several drug deals transpire I've seen people coming and going from rooms and using them for things other than resting or normal Hotel activity. I have seen a woman sprawled out on the lounge couch in lobby completely drugged out of her mind ranting incoherently, This woman was clearly friends, with the staff at the front desk. I'd seen them interacting over the last couple of days with each other laughing carrying on etc. This hotel is quite large, has long hallways, several floors, I have witnessed, many doors left open propped with the lock mechanism or chairs in the middle of the night with no lights on in the room. I found that very disturbing. Reported to the front desk they didn't seem to care. Also, the hallways are littered with lots of garbage cans and loose trash. Some really nasty stuff as well. I must say, the experience has been highly unusual and I've never seen anything quite like this from a major Hotel chain. So in some ways, it's been an unforgettable experience that I will chalk up to a life story. I never have seen anything like this. Nevertheless, a nightmare for someone trying to get some rest, who is visiting a loved one in a hospital in Denver. I will gladly talk to any representative from choice hotel rewards program or Barclays Bank about the situation anytime. Unfortunately when I try to talk to them they hung up on me and left me hanging. Not cool and not professional.

And yes oh, now the good part. I did call hotels choice Rewards program and requested they move me to another hotel the first day I was here. The person on the phone told me to check out but there was no guarantee I would ever get my points back or they were going to cover my new hotel that I was going to move to. Another words too bad so sad for you mister. I am going to call Barclays bank and see if they have gotten similar stories to mine and see if they want to do something about this situation. I hope they have another points program in their credit card program and they just switch me over to a another credit card. I really want nothing to do with this Choice Rewards program. It is unacceptable. Please heed my warning, this program will not take any responsibility for anything when you talk to them about what's happening to you or what you're experiencing with their hotel recommendation and bookings. Buyer beware! Watch Vid Please... https://youtu.be/E6Hz-bg60Oo

My husband and I stayed at Comfort Suites Fernandina Beach At Amelia Island Friday 1/10/20 through Sunday 1/12/20. My husband booked the hotel and we were unaware that it was not a pet friendly facility.

When I checked in, I told the clerk that my husband had booked the hotel and that he could not remember if he had stated that I had an emotional support animal. She looked in the computer and said that he had not. She then asked me for any paperwork for my dog, which I provided. I was still unaware that it was not a pet friendly facility until she asked me sign the hotel paperwork. I then asked her about the no pet policy that is in the paperwork. I asked her if that applied to my support dog and she said no.

Had I known that we were going to get charged $250 for my dog we would have just found a different hotel. Yes, it was our oversight for not making sure that it was a pet friendly establishment. However, I specifically asked the clerk at check-in about the pet policy and I was told that we would not be charged. We were in and out of the hotel several times on Saturday and no one said anything to us. On Sunday, my husband was stopped by a clerk about the dog when he was taking her out to go to the bathroom. The general manager (Juan Robles) came out and said that they were not a pet friendly facility. My husband tried to explain the situation to him, but he was not interested in anything that my husband had to say.

Upon checking out (about 1/2 hour later) my husband apologized to the clerk and she was supposed to contact the general manager (who was gone at that point) and call us that afternoon, which never happened. I emailed the general manager with no response. After a week, I emailed Choice Hotels and I was told, "I must still defer to the hotel's response as the final resolution to your issue". I emailed them back and asked them how that makes sense considering that the hotel has not responded...? They did not respond to my email, which was a week ago.

The simple fact is; upon checking in, an EMPLOYEE of the hotel said that we would NOT be charged, then we were charged $250. It is as simple as that. Those are the FACTS... I do not know what there is to dispute. I hope that the $250 that was unrightfully charged to us is worth the loss of our business (we stay at Choice Hotels several times a year) and all of the negative reviews that I am going to leave on every possible website that I can. Not to mention the complaint that I have filed with the BBB.

Before management responds to this with some generic response about how sorry they are and how they hope we will stay with Choice Hotels again, know that obviously the general manager was not interested in my concerns or keeping my business before this negative review since no one called us or responded to my emails.

Dear Choice Hotels, Why Have You Abandon Me? (Your Diamond Member)

January 20,2020 Anonymous

Every Company MUST be Held Accountable! Choice Hotels Refuses!

This past year 2019 I moved from Tampa, Florida to find work in Panama City Florida (Devastated by Hurricane Michael) after two family members close to me passed.

Upon arriving in Panama City my travel companion and I are met with with a very high shortage of housing and prices of Hotels that remained raised to a severe level virtually making it impossible to live.

Note: President Trump Warned of Price Gouging and Promised Worker Compensation but most of us have never seen Justification nor Reimbursement.

Moving Forward

I found myself in need of housing and turned to hotels only to find what I've already stated, Very High Gouging by a certain group of Choice Hotel Owners which I've now learned after a very painful educational lesson are MOST all owned by A Group Ownership all under the same Affiliation.

Don't Complain or Else

Don't dare call the Choice Customer Service or Corporate Team as the customer Support Team is outsourced to the Philippians and they unfortunately barely have the compensation skills to adequately help (a tactic used by most low level companies to hide and minimize level of service) or if your lucky enough to get Arizona, a good slap in the face and mentioning your are in fact wrong and bluntly ending the call or promising a resolution that in fact is either retracted or never has follow up.

The Complaint:

How do I count the ways I have booked with so many Choice Hotels this past year and to better summarize all of the issues, I have made a list below:

1) Being told as a Diamond member to "get the F--- out of my Hotel after asking for a weekly rate and the owner got frustrated after I mentioned it wasn't worth that rate: (Quality Inn Panama City Florida) HOUSING DISCRIMINATION VIOLATION

2) Being Told I have not paid after paying Cash and received no receipt. (Hotel called me at Midnight?) RETRIBUTATION

3) Damage to my vehicle after expressing to the "Management" / owners my concerns for my safety and my vehicles safety prior to the incident.

4) Cleanliness... I can only say that I will display videos and photos both on the internet of the horrific health and safety violations of most of the mentioned Hotels. (Roaches in the ice etc)

5) Corporate refusal by the upper levels to even acknowledge a Diamond Member and their concerns. Really. CEO failure and payoffs? From the a Group? Owning a vast majority of Choice Properties?

6) Don't ever expect to be treated as a higher level member or get your earned extras as most Hotels in the Choice Privileges Program fail to even acknowledge this.

7) Standards... LOL No way in any aspect do any of the properties in the Choice program meet their so called standards nor are any of the amenities ever in full effect.

8) Charged an unjust "Resort Fee" (Unexplained by most Hotels) Scam as "This is so you don't have to pay a deposit" that changed five times.

All of the above mentioned are in proof provided by video and photo evidence which will be on display at the GBTA Convention 2020.

Summary
We need to stop the Monopolization of our hotels and resorts so we may all have a better level of service and quality neglected and accepted by Choice. I have reached out to Choice and expressed my strong concerns about all of these issues but was met with 0% care. It is my opinion that Choice will continue to fail their highest level guests and hide behind email or site responses without due diligence. Good luck Choice as my Presentation is in play for GBTA 2020 VIOLATIONS OF THE FAIR HOUSING ACT! In a Federally Declared Disaster Zone as Signed by The president Of The United States Of America Panama City, Florida ref Hurricane Michael

I travel 100% of the time for my business. For the last few years I have been a loyal customer of the choice hotel brand. I stay at their Comfort Suites properties exclusively. As of this date I will no longer be a customer. Tomorrow I am filing a consumer complaint with the Texas Attorney General's Office Of Consumer Affairs and here is why. I have experienced a few of the complaints, that I have been reading about this company, and up until now I have felt that the good outweighed the bad, until tonight. I checked into the Comfort Suites in Benbrook, TX. This evening. It was my second stay here. Upon check in I ask for the same rate that I had been given before. The lady that I was talking to, who was checking me in, was nice and professional. However, a younger lady walked up behind her and interjected herself into our conversation and she was very "Curt" and somewhat beligerent. She informed me that she could not authorize a discount, even though I was only asking for the same rate that I was given just a few weeks ago, this did not matter. She informed me that if I wanted to stay there that the rate was not negotiable and that if I wanted a different rate that I would have to speak to the property manager the next day. Even though she was still going to charge my credit card for the regular rate. I tried to speak to the lady that was trying to check me in and each time this other employee continued to interject herself into the conversation. She was rude and beginning to be obnoxious. I told her that I wanted her name and her manager's name at which point she told me that "was fine and that I could have it". I told her that she had a lot to learn about customer service and that I was calling their corporate office and filing a complaint against her because of her attitude and she told me that she did not care. She processed my credit card for the standard rate for two days because I was checking out on Friday. Whenever I got to my room I checked my credit card account to verify the amount authorized which was accurate to what I was quoted. About 20 minutes after arriving in my room I received a phone call on the hotel phone from the front desk asking if everything was okay with my room and to let them know if I needed anything. About one hour later I received a call from the property manager, even though I was told that she could not be contacted until the next business day, supposedly! The property manager ask me to tell her what had transpired during my check in and I explained the entire situation. She apologized for the employees behavior and I told her that she may consider some additional training for this young lady in customer service and how to better handle a dispute involving a customer. She then informed me that I needed to go back down to the front desk and pay for my two days stay! I informed her that I had already paid for the two days and that I had verfied this through my credit card online account. She told me that she was going to check on this to verify that and that she would call me back within the hour. She called me back about two hours later and informed me that my credit card had been declined and that I needed to take care of this because she could not allow me to stay without paying for the two days. THIS IS FRADULENT! I have proof that they had been authorized by my bank, for this amount for the two days, upon check in. The manager even ask me to use another credit or debit card to take care of these charges! I packed up all of my belongings even though I was dressed for bed. It was a little after 9:00 CDT. I went down to the desk and questioned this same employee that I had a dispute with about why they were claiming that my card was declined when she had processed my card for the two days upon check in and the authorization had been given? I even showed her on my phone where this amount had been authorized by my credit card company to Comfort Suites, and it even had the time stamp on it, and that it was not declined and all she would say was " your card was declined". She stated this about three times and I informed her that her company had better reverse the charges back to my credit card that had been authorized to them. She would not engage in an intelligent conversation concerning this matter. She only repeated what she had already said which was your card was declined. THIS IS A LIE. It was not declined and they were given an authorization for the two days room charge and I have proof of that! I had to find another motel at 9:30 at night without a reservation. To say that I am livid is an understatement! I plan on calling my credit union as soon as they open in the morning to hopefully stop this transaction from being paid. In addition Comfort Suites has tied up $189.10 of my credit card line of credit. This may seem a little amount to some but it's not to me. The amount is not as important as the principle of this situation! This is ridiculous!