Thomas N.

When I first read the promotion for Choice Rewards program I thought it looked like a fantastic deal and signed up. I got my Barclays credit card in the mail spent a few thousand dollars and got my ******* reward points. Then the nightmare began.

I booked a room in Denver not too far from the airport. The prices for rooms were quite High and my ******* points we're going to quickly disappear on my four night booking. Choice Rewards program offered ******* points forup to 10 free nights by joining their program. Well as you can see, I have gone through my points for four nights instead of getting 10 nights as promised with the points I got only four nights with the points. That being said, if the room turns out to be a good experience that's still a pretty good deal. But that's not what happened.

I checked in to Quality Inn and Suites at 3300 North Ouray Street, in Aurora Colorado late on a Thursday night. October 14 2021. The first thing I noticed in the parking lot near to the lobby entrance, was a group of young men exchanging money and drugs and drinking alcohol and being rather loud. So I knew I was in for an experience from the moment I arrived. When I went into the lobby, there was nobody at the front desk. I yelled for help no response. I sat on the couch near the front desk and waited until somebody arrived. A woman walked in dressed in sweats and a t-shirt and asked me if I needed any help. She went behind the desk, found my reservation and gave me a key to a room on the fourth floor. As I was working my way to my room, I entered an elevator, it was filthy dirty, fresh spit all over the walls, and very very smelly. When I got to my room, the room was not in bad condition but it was musty old and not comfortable feeling. But, will do in a pinch. The bed looked clean and the linen in the bathrooms are clean so I just sucked it up and decided this is what I'm getting. C'est la ve

The next morning, I went down to the room to get my key updated because it was no longer working. There was a new crew there a couple of women looking very disheveled and not happy to be there. They accommodated my request and re-keyed my key card so it work again. I roamed around the kitchen area and found it too dirty and unkept to partake in the free breakfast. I noticed the front office attendant talking to a few guys, who looked as the disheveled as the front office Clerks, old sweatpants, tank top t-shirts funky rap hats and a huge pile of luggage, they were negotiating a cash deal for a room with the clerk. She noticed I was eavesdropping and move them off to a place where I could not hear or see them to the right of the front desk. I realized something really fishy was going on here. So I decided to start watching carefully what was happening from that point on.

I went back to my room and started to examine the condition a bit more carefully. I found several cockroaches lots of stains in the carpet and cleaning had not been done property. I took some notes.

The next day my keys were not working again. So I went to the front desk to get them re-keyed once again. And once again a new crew was there who looked like they were having a party instead of working a hotel desk. If I had to guess, with my experience in life, I would venture to say they were on crystal meth. I started to tell the attendant my key was not working and she made a motion for me to zip it with her finger to her mouth. She handed me a piece of paper and whispered write your room number down so nobody will know what room you're in. I did as she instructed, and she rekeyed my keys. She winked at me, and said "yeah we do it that way so nobody knows what room you're in get it?" I found this Behavior, very odd, and frankly scary. But went upon my business. I still have one more night to stay here. It should be interesting.

Since I've been here for 3 nights now, I have seen several drug deals transpire I've seen people coming and going from rooms and using them for things other than resting or normal Hotel activity. I have seen a woman sprawled out on the lounge couch in lobby completely drugged out of her mind ranting incoherently, This woman was clearly friends, with the staff at the front desk. I'd seen them interacting over the last couple of days with each other laughing carrying on etc. This hotel is quite large, has long hallways, several floors, I have witnessed, many doors left open propped with the lock mechanism or chairs in the middle of the night with no lights on in the room. I found that very disturbing. Reported to the front desk they didn't seem to care. Also, the hallways are littered with lots of garbage cans and loose trash. Some really nasty stuff as well. I must say, the experience has been highly unusual and I've never seen anything quite like this from a major Hotel chain. So in some ways, it's been an unforgettable experience that I will chalk up to a life story. I never have seen anything like this. Nevertheless, a nightmare for someone trying to get some rest, who is visiting a loved one in a hospital in Denver. I will gladly talk to any representative from choice hotel rewards program or Barclays Bank about the situation anytime. Unfortunately when I try to talk to them they hung up on me and left me hanging. Not cool and not professional.

And yes oh, now the good part. I did call hotels choice Rewards program and requested they move me to another hotel the first day I was here. The person on the phone told me to check out but there was no guarantee I would ever get my points back or they were going to cover my new hotel that I was going to move to. Another words too bad so sad for you mister. I am going to call Barclays bank and see if they have gotten similar stories to mine and see if they want to do something about this situation. I hope they have another points program in their credit card program and they just switch me over to a another credit card. I really want nothing to do with this Choice Rewards program. It is unacceptable. Please heed my warning, this program will not take any responsibility for anything when you talk to them about what's happening to you or what you're experiencing with their hotel recommendation and bookings. Buyer beware! Watch Vid Please... https://youtu.be/E6Hz-bg60Oo