Choice Hotels

On July 26,2022, we checked into room 227 at the Comfort Inn in Valentine NE, when I first entered the building and started the process the lady at the front desk was very friendly and asked what brought us to town for the week, to which I replied "We are here to visit my husbands family, they live in St. Francis.", at that very second her face and attitude changed, with her response being "Oh", I am assuming she wasn't pleased with Native Americans staying there (that is the impression she gave), so for this reason alone I would never stay here again but that didn't end up being the only reason. I was up all night itching, I did get up and look to see if I saw signs of bed bugs but did not, In the morning I had huge welts on my arms and fingers. My husband had one small bump on his arm, we again checked for signs of bed bugs but saw none. Our grandsons were in the other 2 beds and had no problems. I called down to the desk and asked if they could please change our sheets, thinking possibly there was a spider or even a trapped, mosquito. The second night the same thing happened, I was the only one to get bit. The third night it happened again but when I woke up I had even bigger, more red, and more swollen places on me, at this point my husband said that regardless of what was biting me, we could not continue to stay in that room. While I was changing clothes my husband checked the bed again and this time he saw 2 bugs. I did take a picture and a video. We went to the front desk and showed a very nice lady all the welts and the video, there was a lady from housekeeping sitting behind her who also saw this. She was very nice and apologetic and moved us to room 118, this room was smaller and had one less bed but all hotels in the town were full so we didn't have any other options as we would be in town for three more nights. The lady explained that she talked with the manager and the manager would be calling me about the charges for the room we had been in that had bugs as well as the new smaller room. We checked out on August 1,2022, and the receipt still showed all charges with totaled nearly $1000 dollars, again I went to the front desk and was told by a different, very nice young lady that she would take my information and the manager would contact me. When we returned to our room my grandson who was in a different bed, was woke up by one biting and crawling on him. I checked several times after returning home and I actually did not have any charges on my credit card so I decided to leave it alone and not post a bad review or say anything else, however, today is August 14,2022, and the charges are now on my account, I have again tried to speak with the manager and had no luck, so I am posting my review and will see what I can do to get my credit card to dispute the charges. I have a video but can not upload