Chewy

1 am an animal lover and owner of birds, ferrets, cats, and dogs...chewy has been my go to, supplier and over the years their customer service has been perfect - they showed their loyalty to me as their customer in big ways. It's one of the rare companies that actually cares about who they do business with.
I got two dozen roses on the passing of a pet and a current order refunded and they told me to donate this order to someone that can use it.
I was speechless and I will never use anyone else. Thank you Chewy it meant so much

They knew, sent it anyway. The refund sometimes, just isn't enough. Chewy absolutely knew of the damage. It was also 3 days late. They refuse to dump Fed Ex. Until they do, reviews will keep coming. UPDATE: Automated emails requesting we place an order. Hell will freeze over. I'm buying local after the crap they pulled.

I've ordered from them a number of times over the years and have had many issues. Shipping is dreadfully slow and takes weeks to get my order. I also ordered dogs bones a while back and they sent four that were completely coated with mold. Gross and certainly not something you want to give your beloved pets. Customer service responds quickly and is friendly and eager to fix issues. But with the shipping issues and quality of products they have a lot of improvements to make. I've decided to buy my treats and food locally so I don't have to deal with them anymore.

Website is decent, prices are comparable, and sometimes you can find good deals if you have enough promo codes. Delivery is fast, but my last delivery was unacceptable. The box was completely ripped open, covered in dust, appeared to have gotten wet then dried (contents included), and was thrown at the bottom of my steps. See attached picture.

Changed my address in October, 2023. Place order on Saturday Jan 06. Sunday check my status order and the shipping address was still my old address. I contacted customer service, they said that package hasn't been shipped yet and order would be cancelled. I checked my emails on Sunday night and guess what my package was shipped to the wrong address! I called again spoke a different representative who told that my order will be cancelled, and placed a new order with the correct (that address that should be in their system since since October when it was updated). The old package would be rerouting that I shouldn't get worried, to my surprise I got an email saying that my package would get delivered to the wrong address today!

I've been a customer for years, and have even supported Chewy brand American Journey. However, over the past 6 months I've noticed a huge decline in their services. My product arrives damaged, the boxes look destroyed, not enough packaging inside to protect my product, and the box has tape circled all around instead of one strip of tape on top and one on bottom. This is due to not enough packaging paper inside to support product and box during shipping. Customer service is rude and based on the way my shipments have been arriving, I'd say there are clearly training issues inside fulfillment centers. I am no longer a Chewy customer, I now buy Purina Pro Plan and have taken my business elsewhere.

Permanent rescheduling of delivery dates without notice. For a long time they could not agree with the clinic permission to sell diet food for a cat. It turned out that they sent the request to the wrong clinic. If possible, avoid this store. I ordered the 1st, until today there is still no delivery, although my cat after the clinic needs specialized feed.

This company sucks! I had a package that was supposed to be delivered today and FedEx delivered it to the wrong address. I called twice to Chewy and both times said we'll get another order sent right out, which they never did. DO NOT BUY FROM CHEWY!

If anyone uses CHEWY as a delivery service for dog food they are terrible at customer service and very OVERPRICED. Better off going and giving your business to PETCO or another delivery service. I'm assuming CHEWY is having financial and personnel problems and that's why I am done! Just a horrible experience all around! Thanks for reading

The obvious plus is that we don't need to lug huge bags of dog food around every couple weeks. Great service to have it delivered! We have ours set up on recurring deliveries. Or had. Our 12 year old Lab went to doggie heaven earlier this month. As I'm sure any pet owner can agree, it was heart wrenching for us, especially for our young children. Chewy sent a bouquet of flowers in honor of him. While this may be a marketing tactic, I don't care. It was such a wonderful gesture and was so very much appreciated! During this extremely sad time filled with bittersweet memories and the feeling of an empty home, it made us smile and thankful.

They always have what I need in stock and I appreciate the free shipping on orders of $49 or more. These days it's hard to find pet supplies at brick an mortar shops so Chewy has saved my butt more than a few times. The fur babies always seem to know when a Chewy box arrives.

Chewy is my preferred online retailer for pet supplies. The website offers a vast selection of products, including food, toys, and accessories, for pets of all shapes and sizes. I appreciate the convenience of auto-ship options for recurring orders, as well as the fast and free shipping on orders over a certain threshold. The customer service is exceptional, with helpful representatives available to assist with any inquiries or issues

Thought I was getting my Dog Food and Toys in 3 days as stated on website. It didn't even schedule to ship until 2-3 days after order was put in (I ordered at night). It was then scheduled to be delivered a week later. I Needed dog food before the next week. I could have went elsewhere had I known the Truth. Now, you know. I do not have a problem with the products, just the Deceptive Delivery Time.

We just lost our dog so I emailed chewy to let them know that they needed to cancel our auto ship and delete our account.
I am still in shock of their extremely high level of customer service.
They were incredibly kind and supportive, we exchanged a few emails, they asked if we can send them a picture of our boy that they could hang on their wall, that if we needed anything or talk at anytime they would be here for us through the days months and years to come.
To my surprise this morning they have delivered flowers in a case to our house. Mind you, I was only buying shampoo from them.

My heart is touched by this company and I will rave about them to anyone.
Chewy thank you so much

So usually, i like Chewys. Lately their site is just way screwed up. They disabled my husbands account and my account on claims of security reasons. We have been trying to order dog food for weeks! When i asked what i was supposed to do? Wait for another team to email me. I was also told our disabled accounts can never be reopened. So thanks for that. Dont know what that is about but very freaking inconvenient!

We recently lost our beloved dog. I emailed Chewy to see if I could return his unused prescription dog food. Not only did they refund me for my entire purchase (some was used from the case) but they told me to donate it to a local shelter. And to top it off, we received a gorgeous bouquet of flowers from them with a sympathy note about the loss of our dog. It's so heartwarming to see that there are still companies out there that truly care about their customers and their pet family! Thank you Chewy for adding some beauty to a sorrowful time for our family!

I have bought from Chewy for many yrs now and cannot say enough good about this company. Never had a problem everything comes as ordered package very well.My Dogs know what Chewy box looks like and will not leave it until I open it. Love love Chewy. They care about their customers and our pets.

I got a particular brand dog food for a bully having some skin problems. Chewy been great fed ex not so much. It's been Sitting 80 miles away in a fed ex location for goin on day 3 I called at 7 this morning they gave me a few options I appreciate that that good customer service hopefully this shipment fed ex will take care of business. Thanks Anne at chewy it's was nice to talk to you this morning. I never leave reviews but theses days good customer service is rare