Juliana A.

Changed my address in October, 2023. Place order on Saturday Jan 06. Sunday check my status order and the shipping address was still my old address. I contacted customer service, they said that package hasn't been shipped yet and order would be cancelled. I checked my emails on Sunday night and guess what my package was shipped to the wrong address! I called again spoke a different representative who told that my order will be cancelled, and placed a new order with the correct (that address that should be in their system since since October when it was updated). The old package would be rerouting that I shouldn't get worried, to my surprise I got an email saying that my package would get delivered to the wrong address today!