We recently lost our beloved dog. I emailed Chewy to see if I could return his unused prescription dog food. Not only did they refund me for my entire purchase (some was used from the case) but they told me to donate it to a local shelter. And to top it off, we received a gorgeous bouquet of flowers from them with a sympathy note about the loss of our dog. It's so heartwarming to see that there are still companies out there that truly care about their customers and their pet family! Thank you Chewy for adding some beauty to a sorrowful time for our family!