Carla C.

I have been a customer of Chewy since 2017. When I have had issues (even when I goofed up) customer service has always been treated like I am their only customer! They have always been polite and helpful. When I have had to return something they sent a return label so I could return the item. I've NEVER had to pay shipping costs. The funds have been credited back to my checking account and then they were happy to assist me finding the products that I actually need. Most recently I purchased 2 different bird cages for my cockatoo. They sent 2 return labels. I set the boxes (2 days apart) out on my porch and their shipping company came and picked the first one up and the 2nd one may have been "porch pirated". I called custom service and the sent a message to a management to research the issue. I was told it would be no more 24 hours until I was contacted. Before the contact was made, they researched the issue and the funds were back in my checking account. We live on a fixed income so $160.00 is a large loss. They made certain that I received my purchase funds back even with the possibility of being " porch pirated ". They also send Birthday Cards every year. They really make certain that every issue is resolved, usually in the customers favor. If you're trying to decide whether or not to use their services I would tell you to at least give them a try and see what their services can do for your pet(s). I'm more than satisfied with their services. Carla, David, Kandi Kane, Jazzy, Tory and Molly.