I've been ordering from chewy for quite some time and am so happy with the service, they always have my order delivered within 2 to 3 days, the prices are really good. I would recommend chewy to anyone who needs pet items.
Was sent an email saying 30 dollar gift card for orders over 100. This is not first time they've sent false advertising. Customer service is extremely rude! I'll no longer purchase anything from Chewy!
1-3 day delivery is a LIE because they put it on a truck cross-country to save themselves profit. Then expect to BUY customer loyalty with rebates once you complain. After 15 years of loyal service with them, some corporate level change has removed that human touch that had me always choose them above the competition.
Fairly new to Chewy but the experience I've had with their website and customer service so far has been very pleasing!
They are priced very well with their pretty products and they offer things you can't get at other pet stores. Gotta go check it out!
Needless to say this is where I will be purchasing my pet supplies from now on!
The very best customer service, hands down! They are always super friendly, helpful and quick to respond to any questions or concerns. I've had my two cats' litter, canned food and snacks on auto ship for almost a year now and it's been awesome! Thanks Chewy! We love you!
Love Chewy.com. Great prices on everything! Accurate product descriptions. Always get my products on time and in perfect condition. Good coupons sent often! Excellent return policy. Free delivery over $50. Wonderful customer service support!
Chewy was a wonderful and responsive company once. No longer. Phone calls are on hold, then dropped after 40 minutes. E- mails are promised to be answered in a "few days". Auto ship supplies are delayed, meaning that your pet may run out of food before they arrive. Website is overwhelmed and wonky.
I love the convenience of Chewy.com, the prices are typically cheaper than other major stores. My only complaint is the prices can sometimes fluctuate. We order one brand of food and get messages the price has gone up $3-4, so it's not longer a bargain for us to shop here, until they go back down.
Take a look at the company annual report "2021" it will state, "the success of our business is largely to the subjection of people" they are Amazon, with better marketing and customer service training. Purchase from your local pet store.
The shipping is fast, prices spot on, and customer service great. What else could you want in an online store! Thanks Chewy
Update. Ordering for awhile now and this company continues to be so great. You just can't go wrong with them.
Chewy.com has the best customer service of any company I do business with bar none. When I lost my precious "Scout" their condolences were so appreciated and unexpected that it made a profound impact on me.
I have been purchasing from Chewy for quite some time now. When I've needed to return something they do not hesitate. They are absolutely the best in customer service, product and all around pet supply company.
They have a vast variety of products at a competitive price. Free and super fast shipping too! Their customer service is very knowledgeable whether submitting a product question online or contacting them over the phone.
In an otherwise splendid company -- 12 oz. Dog food cans 15-30 percent damaged and unusable. They pack these heavy cans with a piece of brown wrapping paper! So the actual price is 15-30 percent higher than listed. Constant returns and refunds unacceptable, we all have other things to do. Complaint people very helpful but warehouse practices unmoved by constant complaints.
Chewy is awesome. Great prices, product selection, and customer service. It's really nice and convenient to have a huge, heavy bag of dog food shipped right to my door. Same price if not better than what I would get from my local store.
When I cancelled my pet's prescription refills through chewy.com, I noted the reason was that she died. They sent me flowers! Like from a great florists, roses & all. I didn't think companies cared about their customers anymore, but this is a classy company who cares. That's above and beyond! Thank you Chewy.
I've been buying all of my pet food from chewy for about 6 months now.
I am always surprised how quickly the packages show up.
The prices are very reasonable too given the high level of service they provide.
This is by far the best online pet needs store ever! Visit the site and you will be glad you did! Until I began with them I had never gotten a personalized Christmas card thanking me for my business. Helpful, friendly service you can trust.
I order my diabetic cats food from here. Science Diet, of course. They make it very easy to do business with them. Bless their hearts, sent me a Christmas card too. It's very easy to give these folks a very good review. No complaints whatsoever, just praise.
"Good Chewy!" Thank you.
Chewys was delivering us a bag of dog food about every 6 weeks. On a Friday morning my husband said "why is Chewys taking out almost $700 today?" I called immediately, had the 12 bags (!) of food cancelled- they told me the money would be back in our account immediately. Long story short, and after 4 phone calls of kindly being told the money would be replaced and that this quantity mistake happens, (sounds like they don't know why) I'm forgiving, mistakes happen, but over a week later money is NOT replaced and dog food was never delivered. The overdraft we paid for floating $ isn't as disturbing as the fact of being kindly told things are fixed and they were not. Anyone else have this bizarre thing happen? No more Chewys for us. I received the cancellation email Sept 28 /that Friday, today is Oct 6- still no refund.
Overview
Chewy has a rating of 2.7 stars from 1,100 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Chewy most frequently mention credit card, long time and several times. Chewy ranks 13th among Pet Supply sites.
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- Fort Lauderdale, FL, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members