Wendy R.

Chewys was delivering us a bag of dog food about every 6 weeks. On a Friday morning my husband said "why is Chewys taking out almost $700 today?" I called immediately, had the 12 bags (!) of food cancelled- they told me the money would be back in our account immediately. Long story short, and after 4 phone calls of kindly being told the money would be replaced and that this quantity mistake happens, (sounds like they don't know why) I'm forgiving, mistakes happen, but over a week later money is NOT replaced and dog food was never delivered. The overdraft we paid for floating $ isn't as disturbing as the fact of being kindly told things are fixed and they were not. Anyone else have this bizarre thing happen? No more Chewys for us. I received the cancellation email Sept 28 /that Friday, today is Oct 6- still no refund.