Chelsea T.

I love the convenience of Chewy.com, the prices are typically cheaper than other major stores. My only complaint is the prices can sometimes fluctuate. We order one brand of food and get messages the price has gone up $3-4, so it's not longer a bargain for us to shop here, until they go back down.

I had the worst customer service experience in my life with Adoreme.com. I called in November to cancel my account, but when I received an e-mail referring to 'store credit' I was extremely confused. I then realized they had NEVER cancelled my account and had been charging me the "VIP" membership. I called them on February 6th to find out why my account was never cancelled, I was then told they had "no history" of my call or request for cancellation. I was then told that since I called in the 30 days I would be able to get January and February, NOT December, charges back, but I would have to call the next day(since the February charge was going through it would throw up an 'error'). The girl said she would put it in my account that I was to get both months back and that she would cancel my account. I called back THIRTEEN HOURS later and they AGAIN had "no history" of my call, that I could NOT get January back, but only February and my account was NOT set up to be cancelled. I was appalled with the service and the lack of help. It was pretty much a "screw you, have a nice day" move on their part. I will NEVER buy from them again and will NEVER suggest them to anyone.

They also make the "VIP membership" unclear when you are checking out, because I can guarantee I would have never agreed to it. I do not do memberships and would not have willingly chosen that option.

I suggest to anyone who is debating on buying from them to NOT do it. I honestly have never been so angry or appalled with service from any company, ever.