I've ordered from them a number of times over the years and have had many issues. Shipping is dreadfully slow and takes weeks to get my order. I also ordered dogs bones a while back and they sent four that were completely coated with mold. Gross and certainly not something you want to give your beloved pets. Customer service responds quickly and is friendly and eager to fix issues. But with the shipping issues and quality of products they have a lot of improvements to make. I've decided to buy my treats and food locally so I don't have to deal with them anymore.