I ordered boots in November 2018. I never received my purchase. I wrote into customer support and they continued to reply "my order was on the way" even when i asked for a full refund for not receiving my merchandise they sent me an email with an invalid tracking number. I have yet to receive my order OR my money back!
I ordered shoes from this group over a month ago and still NO SHIPMENT! When my son found out where I ordered, he researched and told me to forget about ever receiving them because it's a scam. He told me to change my banking info. Too. I am so angry at myself - it was definitely impulse buying on my part! I certainly learned my lesson. It just makes me so angry that they have been getting away with their scam for so long and not been shut down. I've been using my tracking number, and each time it tells me that it left Hong Kong a month ago! Guess I just wasted $72.00!
Ordered some shoes over a month ago. Never received and invoice confirmation. Only way to contact them is through email. They assure you they have shipped but after a month and still no tracking number provided?! They tell you no refund because the order has shipped. They have no problem taking your money quick but not providing any proof. Will never buy from this company or recommend to anyone. Do your research first like I wish I would of done. I wish PayPal would see all the negative reviews and shut them down!
I placed an order this week on Instagram and the paypal transaction shows Chellysun. Never received an email confirming my order, glad I used Paypal. Also, why do all the good reviews about them sound like they were written by Donald Trump? Translation and language issues maybe?
I ordered a really cute pair of shoes size 9 and they fit like a size 10+ and wanting to return them and have my refunded. They have given me the run around and want me to gift them to someone and not refund my money. Last time I ever order from them.
1 Star! I ordered 4 pairs of shoes and the product was terrible. I asked how I can go about a refund and they gave me an address to ship to but I had to pay shipping. I did so and now they have receive my product and are refusing to send me a refund so not only did they make money on me paying for the product now they will make double and have someone else dissapointed. Now I am out $160 rather than $110. Thanks a lot ChellySun. Crappy company.
Thank you fir giving us a chance to share our thoughts reviews on your company.
God Bless us all. We are looking forward to your new updates obout the company and welling to recieved any update emails as soon as possible.
Good day.! This is my first time to join this online apps. Which could possibly earn extra income. Im hpoing that if one day if I've decided to purchase any items in online i wish it could be handled with care. Gid Bless
Items look nothing like the pictures, material of the blouses ordered looked very different than shown, offered only a 20% refund and did not receive a return label. Don't waste your money
Fast shipping is very confidence and comfortable. I am very happy if the delivery takes place quickly because while the goods obtained have arrived as customers we also feel satisfaction with the fast delivery. So for me this is something that must be seeded in a company
I did a reverse image drop to see if the pictures of the boots I ordered yesterday are actually from the source. Turns out they are not! The images that Chellysun is using (at least for these shoes) are stolen from top designers. Explains why I thought the deal was too good to be true... these boots are actually $418! If I do ever receive the boots, I don't even want to see what their cheap "vegan leather" bs version looks like.
Lesson learned: always look hard into customer reviews, and only trust customer photos of the received items!
You have 60 days to dispute a debit card purchase to your bank. This company is hoping they can give you the run around that "it's the busy season and your package must be delayed at the post office" until those 60 days are up. Take screen shots of other user stories, take screenshots of your purchase order and email conversations and go get your money back! Literally my blood is boiling with anger for this scam company.
Funny that every 1 star review seems to come from a consumer while every 5 star review is broken English and clearly written by this China scam. Sad to keep seeing cute clothes on sites that can never actually deliver what they show but I've learned my lesson now the hard way. Bunch of scammers, get a dang job
I gave up on expecting to ever see the boots I purchased in October so last night when I got a random package from China I was understandably confused. But I swear, they're actually cute and what I was looking for. Did I plan on waiting that long for these? Absolutely not. But I hope this makes some of you feel better knowing one day, maybe, your order could possibly still show up. (Probably after you've already ordered from a different company but STILL.)
After I wrote many reviews online, and blasted their Instagram account with comments, they reached out to me and refunded my money. I appreciate their efforts, but they need to be clear about the delivery time on their website. At checkout it stated 7-10 days, which is completely inaccurate. I have updated to 3 stars instead of 1.
This place is a scam! They claim items will be there is 7 days, well it's been over a month and a half and still no boots! I tried to cancel the order and get my money back, but they refuse and keep giving excuses that's it's a holiday! Very upset with this "company"!
I usually hate wearing high heels but took a chance and bought a pair of wedges online. Seeing I live overseas the shipping was surprisingly fast! When the shoes arrived I was amazed on how comfy they are to wear! Can literally go the whole day wearing them without cringing to take them off! So satisfied!
I've heard a lot about the company, positive and negative aswell. But must say, it's worthy of all those positive comments and complements. One should try anything before listening to someone else's review or whatever they say.! As far as my personal opinion's concerned, it's an excellent company to buy products from! I think the company's been always tried to get the best for its customers and get as it's described and pictured aswell... Thank you!
If this app can make a positive result, I will go on with more detail, but now I am less chatting with members in this wowapp... I just get earning and playing games... about my coin I do not understand yet?
It helps create beautiful new styles with affordable prizes.
It is an online store which is efficient and very quick with shipping its items.
It's cozy cardigans are breathtaking and of great quality, not to mention the comfortable boots that it offers which come in a variety of diffrrent colours.
It is a website where products and services of high quality and practicality are disclosed, where it is sought to bring greater satisfaction to its customers and also in the quest to always be within the market competition. With much responsibility, ethics and good conduct.
This site is a complete SCAM.
Ordered a jumper (6-9 days delivery) and after 3 weeks of waiting still nothing.
So I then proceeded to have a month long e-mail battle with a certifiable moron who ignored every one of my requests for a refund, stating that the 'package has been shipped'; something which I do not believe at all.
No package, no refund and a very pissed off customer.
STAY AWAY.
Overview
Chellysun has a rating of 3 stars from 548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Chellysun most frequently mention tracking number, customer service and post office. Chellysun ranks 74th among Women's Clothing sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members