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I ordered a really cute pair of shoes size 9 and they fit like a size 10+ and wanting to return them and have my refunded. They have given me the run around and want me to gift them to someone and not refund my money. Last time I ever order from them.
I ordered a very nice top for a trip to Europe. When it arrived It had a smell to it, but I would have washed it anyway. I hand washed it in cold water and hung to dry. It shrunk like 2 sizes.
When I called them they said they would replace it, but they would not replace with a larger size, so that if it shrunk there would not be a problem. So basically I ate 39.00 and shipping. Last time I order from them.
Doesn't make any sense to me.
Betty S.'s review of VENUS Swimwear earned 2 Very Helpful votes
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We do apologize for any inconvenience. For replacements, we will need to replace it with the item you purchased, but will be happy to issue an e-certificate. Could you please email us with your order details to socialsupport@venus.com?