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CheapOairReviews 14,840

3.4
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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,780
value
3,008
shipping
2,767
returns
320
quality
3,083
This company responds to reviews on average within 94 days

Instant Feedback

231,382 reviews
Washington
1 review
5 helpful votes
Follow Thao T.
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I don't have anymore strength to deal with them! But enough to ask you not to support them and go purchase tickets from another agency.

Date of experience: November 26, 2017
Washington
1 review
1 helpful vote
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I used them once, and everything went well. I assumed they were the same as Kayak. Howver, 4 years later they charge for seat selection - something nobody else does- and cancellations - $50 per person domestic and $75 a person for international flights. They upsell you insurance, which is not out of the ordinary but they call you creepily after your booking making sure you spend more money on insurance and select your seats. Don't use them, go with literally anybody else.

Date of experience: November 23, 2017
CustomerService C. — CheapOair Rep
over a year old

Misha, sorry for the inconvenience of our sales team calling to add additional products. Many customer's don't realize the importance of having insurance for those unforseen situations that may arise, or just simply having a seat assignment which protects your from an over sold flight, and the airline not having a seat for you. We realize that some people may not want the added contact from us, there fore our apologies, and the feedback is appreciated.

Michigan
1 review
0 helpful votes
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Trip Confirmaton
November 25, 2017

I went to book a flight from Chicago to Dublin and then Edinburgh to Chicago on December 15th and return December 26th. That was what I was booking. After giving them my credit card information and hitting the book button suddenly my flight was Chicago to Dublin and then Glasgow to Chicago on December 17th and December 26th. When I called immediately to change or cancel I was advised that to cancel I would be charged $150 and to change the fee would be over $300. I could see the flight on line that I needed but the agents could not book those flights, only the more expensive flight. I asked to speak to a supervisor and was told that there are no supervisors as they are "independent" agents and can do what they want. He did eventually cancel the trip for a $50 cancellation fee.

I was told that they could "see" my screen and that I knew that it was an alternate airport, but to see itinerary from alternate airports you have to deliberately click on a different tab. I did not do this so this seems to be there stock answer.

This is a rip-off and scam to get you to pay more than what they advertise on line.

Date of experience: November 21, 2017
CustomerService C. — CheapOair Rep
over a year old

Customer purchased online and didn't see that the return flight was out of another airport. This option known as nearby airport feature had a cheaper fare for those who are flexible and want to save money. We do offer the option to change to the correct itin. You want and pay the add collect, or cancel with the cancellation penalty. But once flights are chosen and submitted for purchase, we do not change anything.

Missouri
5 reviews
9 helpful votes
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Disgusting Company
November 21, 2017

I booked 4 tickets with these folks then was immediately called to pay extra for a seating plan so that my family can sit with each other. When I told the representative that I would just like to cancel he tried to just sell it more. When finally transferred to cancellation rep, he in turn told me that there would be a $50 cancellation fee for each ticket (Not 5 minutes after booking).
I don't know where they come off being a giant turd.

CheapOair attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 20, 2017
CustomerService C. — CheapOair Rep
over a year old

Jake, the flights you booked were on Spirit airlines, Spirit does charge for pre-assign seating, and with you traveling over the xmas holiday we do call and assist the customer in booking seats to make sure they have no issues at the airport. Our apologies for the inconvenience, our intentions were to make a stressful travel period easier.

CheapOair

Israel
1 review
4 helpful votes
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After months of correspondence, long holds on the phone, Cheapoair offered to reimburse me with about fifty percent of what was due. I chose to accept their offer rather than having to keep up the back and forth correspondence.
Not happy, but it is behind me know.

Date of experience: November 19, 2017

Lack of honor
November 20, 2017
Previous review

Hard to believe but I have in writing from CheapOair that I am due a credit of $1192 less $300 handling. When it was issued I told the rep that it seemed like a large credit (since I had already travelled the outbound portion) but he said this is the amount and sent it in writing. I went to use the credit, and CheapOair now says they have made a mistake and won't honor more than $410. Long story short, I don't have anymore strength to deal with them, but just enough strength to ask you not to support them and to purchase tickets from another agency.

Date of experience: April 17, 2017
California
1 review
6 helpful votes
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You guys suck
November 21, 2017

Booked for a specific date, and got a total different date, and wanted more money to change to the correct date. These people are a scam and rip off. My recommendation is to never use this company, they screw you over in every way. Total fraud when it comes to getting a refund or change dates. Cheapoair sucks!

Date of experience: November 19, 2017
CustomerService C. — CheapOair Rep
over a year old

JOhn, our apologies for the inconvenience. Our site is set up to offer alternative travel dates first, for a much lesser fare. We do advise in several areas through out the booking process that you have chosen different dates, however this wasn't caught until after the purchase was made. As a travel agency, we do have to collect the applicable airfare for the dates needed. We must follow the rules of the ticket purchased.

CheapOair

TT
1 review
9 helpful votes
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They charged my credit card sent a booking number and the flight was never booked... they did this twice.
They keep u on hold for long periods and you can never speak to a manager!
Not sure why they are allowed to operate
Will be suing them

Date of experience: November 18, 2017
CustomerService C. — CheapOair Rep
over a year old

Mary, we have tried calling you several times to discuss this with you, but unfortunately we only receive your voicemail, which we have requested your call back. Resolving this is important to us.

Ohio
1 review
5 helpful votes
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Beware
November 18, 2017

Booked for a specific date a flight for $81, when I got the confirmation email the date was different so I immediately called the cheapoair customer service number to resolve the issue he told me I chose the alternate date because it was cheaper? I did not so beware. To change the date to what I needed costed an additional $95 says the rep on the phone the flight ended up costing me $186. They would not budge even tho they they were advertising the same flight on their website for $92.60? I could have booked thru spirit directly for $112. I will never use cheapoair again. Buyer beware. The funny thing is I could have paid the $50 cancel fee and rebooked thru spirit directly and still saved money.

Date of experience: November 15, 2017
CustomerService C. — CheapOair Rep
over a year old

Customer purchased an alternate date, being focused on the $81.00 price. When she realized it was not the date she actually needed, we did have to collect the applicable airfare for the date she needed., Our website does not change dates when flights have been selected. We do give you the option to cancel with a fee, or to pay the applicable airfare for your travel dates.

CheapOair

California
1 review
4 helpful votes
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SPAM COMPANY
November 17, 2017

I received about 8 phone calls from CheapOair after purchasing 4 tickets over Thanksgiving 2017. I answered the 3rd call, and after I discovered they were trying to upsell me on upgrades that I had already declined online, I requested they add me to their DO NOT CALL list. The woman agreed, I hung up, and she called me back 4 more times. Then the next day a different person began calling me trying to threaten me to purchase travel insurance, claiming "they won't give me a single penny" back if plans change unless I purchase their ridiculous insurance. I'm now convinced they're nothing but a spam company, and I'll never be using them again.

CheapOair attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 14, 2017
Kansas
1 review
4 helpful votes
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Fraud!
November 15, 2017

This site is a classic example of using bait & switch tactic. After putting in my flight dates the search came up with alternate dates without making it very clear & without me specifying I was okay to travel on different dates. 10 minutes after booking a flight on the wrong date, I called to cancel & they want to to charge me $50/ticket for a cancelation fee. 24 hour rule doesnt apply to travel agencies was their reasoning. This is 100% fraud!

CheapOair attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 13, 2017
CustomerService C. — CheapOair Rep
over a year old

We offered flights with flexible dates first because they were cheaper, some customer's like these options, and if not, you can move down the list of availability. We also provide you with 3 different alerts that you have selected flexible dates and we show the dates, and the savings. You can either accept what you have chosen, or you must opt out of the option where it will take you back to the availability screen. Unfortunately this was not done, and customer got the alternate dates. As a travel agency, we do follow the 24 hour cancel policy for a refund of your airline tickets, however, service fees are at the discretion of the individual travel companies. Customer was charged $25.00 cancel fee per person, however, since has been refunded the $50.00.

Minnesota
1 review
5 helpful votes
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BAD
November 15, 2017

I booked and after I noticed a name was spelled incorrectly I tried to change it and they had me call the airline. I did this and the airline cancelled my booking and told me to have Cheapoair rebook it. It's been 2 weeks and I still have NO refund, NO credit. These guys are scammers. I will NEVER do business with them agai

CheapOair attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 13, 2017
CustomerService C. — CheapOair Rep
over a year old

Refunds can take upto 30 days to his your bank account from the time it was canceled. The charge was disputed within 7 days, therefore it delayed any process of refund, but since has been resolved, and paypal account has been refunded. Our apologies for any inconvenience you experienced.

Florida
1 review
1 helpful vote
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I purchased two tickets for. Specific dates. Was sure I checked before submitting the purchase. When I got the confirmation email the dates were completely different. I'm meeting a group of 50 people so there was no flexibility with the dates.

After a long argument with customer service I ended up having to pay an extra $275 to get the dates changed back to what I originally entered. This was a better option than paying the $150 cancellation fee they wanted to charge.

I've been buying tickets on line for years through Expedia and Travelocity and never had a problem like this before. I'll never use this company again.

Date of experience: November 10, 2017
CustomerService C. — CheapOair Rep
over a year old

We offered flights with flexible dates first because they were cheaper, some customer's like these options, and if not, you can move down the list of availability. We also provide you with 3 different alerts that you have selected flexible dates and we show the dates, and the savings. You can either accept what you have chosen, or you must opt out of the option where it will take you back to the availability screen. Unfortunately this was not done, and customer got the alternate dates. The price that was charged later was for the actual dates they needed, and must be collected for the applicable dates, which they would of paid if the correct dates had originally been selected. Our apologies for any inconvenience.

Michigan
2 reviews
1 helpful vote
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Recently booked my tickets through Cheapoair website, The fare offered was quite attractive. I was all satisfied and started my travel arrangements, to my horror I received an email 24 hours later stating that tickets are not booked without citing any reasons. After 48 hours I got a phone call stating that fares got increased, so we could not book your tickets, so get your tickets booked at higher price which was twice what was shown on Airline website. This website is totally unreliable and fraud. I will never use this website again and tell my friends not to use either and don't get into honey trap of lower fares
I ended up in booking tickets almost twice the price quoted on this site.

Date of experience: November 9, 2017
CustomerService C. — CheapOair Rep
over a year old

Our apologies for the booking experience you recently had. Fares can change at any time, and not guaranteed until tickets get issued. We do offer you other options, and at no way are you ever obligated to take a fare that you are not comfortable with. Nit did rebook with another company and we have since tried contacting him several times to discuss the refund that we are offering him for the additional cost he had to pay.

Washington
1 review
0 helpful votes
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Not cool
November 12, 2017

I purchased a ticket 1 way by mistake and cancelled within 10 minutes of transaction and was charged $50 just to cancel. In less than 30 minutes I was charged $50 dollars for no reason at all.

Date of experience: November 8, 2017
New Jersey
2 reviews
3 helpful votes
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DON'T USE THESE GUYS
November 12, 2017

My flight dates were changed and I didn't catch it the next day. So I call (I am two months from my flight) to change it and they tell me $1600 to change my $600 flight. Stay away!

Date of experience: November 8, 2017
CustomerService C. — CheapOair Rep
over a year old

Randy, as discussed, we offered a flight that was less expensive, but the dates were different than you originally requested. We do alert our customer's in several areas that you have chosen alternate dates and saved $$$ do you want to continue. Unfortunately this was over looked and the off dates were selected. We do offer 24 hour cancellation with a refund from the booking date, but you contacted us weeks later, therefore the fare you purchased was way more expensive. We do apologies for the inconvenience.

Maryland
1 review
1 helpful vote
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Wont honor lower fare
November 12, 2017

Cheapoair found lowest fare of $296 (plus $24 cheapoair charge). When I went directly to airline site the fare was $200 total. I sent screen shot as requested to get lower fare but they refused to honor that fare. NEVER DEAL WITH THIS COMPANY. THEY ARE A RIP-OFF.

Date of experience: November 8, 2017
North Carolina
1 review
0 helpful votes
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Just a follow-up: CheapOair reached out to me and issued a refund of $75. The customer rep who reached out was sincere and willing to listen and resolve issue. The company seemed to care about customer's feedback and is willing to make change. Anyway, the refund was issued timely, and I am happy with the result.
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Still on the phone with the rep, but this is exactly happening to me. Found out the date was wrong, called in and the rep is charging me $75 to cancel.

THEY PURPORTEDLY SELL YOU A TICKET FOR THE DATES YOU REQUEST, THEN SEND YOU A TICKET FOR THE DATES THEY HAVE AT THAT PRICE. THEN THEY WANT TO CHARGE YOU A FEE TO CANCEL.

Date of experience: November 6, 2017
Colorado
1 review
2 helpful votes
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Ripped off
November 8, 2017

I have seen many reviews where this same issue has happened. This site is a scam? My flight changed after I paid and booked a rental car. I called to get it fixed immediately only to find out it was going to cost $900 more! So the site says free cancellation in 24 hours. But I got charged another $100 to cancel on top of the almost $600 I already paid. I got a run around about the $600 refund! I guess I will have to call my card company to get this resolved and report this to the Better Business Bureau and the consumer affairs. This company has ruined our Thanksgiving travels and they dont seem to care. Still not sure about getting my money back!

Date of experience: November 4, 2017
CustomerService C. — CheapOair Rep
over a year old

Elizabeth, we offered a flight that was less expensive, but the dates were different than you originally requested. We do alert our customer's in several areas that you have chosen alternate dates and saved $$$ do you want to continue. Unfortunately this was over looked and the off dates were selected. We do offer 24 hour cancellation with a refund from the booking date, but you contacted us weeks later, therefore the fare you purchased was way more expensive. We do apologies for the inconvenience.

New York
1 review
1 helpful vote
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Scam artists,
November 3, 2017

READ THE OTHER REVIEWS. STAY AWAY. THEY PURPORTEDLY SELL YOU A TICKET FOR THE DATES YOU REQUEST, THEN SEND YOU A TICKET FOR THE DATES THEY HAVE AT THAT PRICE. THEN THEY WANT TO CHARGE YOU A FEE TO CANCEL.

Date of experience: October 30, 2017
CustomerService C. — CheapOair Rep
over a year old

Regina, the ticket that you purchased were for alternate dates that we provided as a cheaper fare for travel. Once you chose the flights that you want, we do not make any changes to the selected itinerary, As a precaution, we also display that you have chosen alternate dates and saved money, would you like to continue. At this time you would need to go back to the beginning and review the flights again. We do apologies that you may of missed the 3 displays of choosing the wrong flights, but we will assist you in rebooking for the correct dates, in which you would be charged for the applicable airfare, but you chose to cancel, in that case, we do have a cancel fee that is also mentioned during the booking process.

AE
1 review
0 helpful votes
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Flight DXB to KHI
Baggage allowance shown 2 bags of 50 lbs + hand carry.
Booked the ticket.
Went to emirates website to put my passport information and there it showed 30 kg.
I was not looking for cheap prices, rather than i was looking for atleast 40 kg baggage allwoance.
So these cheaters are now saying that pay us 75$ and we will change your flight.

Seriously? They are cheating like no one can even think of!

STAY AWAY!

Date of experience: October 27, 2017
CustomerService C. — CheapOair Rep
over a year old

Customer looked at the baggage policy, however, he only checked the policy for baggage US/CANADA he needed to move down farther to see the policy for his routing, which he did not. The policy for flights from Dubai do not allow 50lbs. He wants to make a change to his flight that will give him more baggage, the change fee is $75.00 plus any airfare difference for the new flight. CheapOair gives you the link on our website to check before even purchasing the flights, it also directs you to the airline website for even more details. We do apologies for the inconvenience, and we will be glad to assist him with rebooking if he chooses.

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209