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This site is a classic example of using bait & switch tactic. After putting in my flight dates the search came up with alternate dates without making it very clear & without me specifying I was okay to travel on different dates. 10 minutes after booking a flight on the wrong date, I called to cancel & they want to to charge me $50/ticket for a cancelation fee. 24 hour rule doesnt apply to travel agencies was their reasoning. This is 100% fraud!
* CheapOair attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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We offered flights with flexible dates first because they were cheaper, some customer's like these options, and if not, you can move down the list of availability. We also provide you with 3 different alerts that you have selected flexible dates and we show the dates, and the savings. You can either accept what you have chosen, or you must opt out of the option where it will take you back to the availability screen. Unfortunately this was not done, and customer got the alternate dates. As a travel agency, we do follow the 24 hour cancel policy for a refund of your airline tickets, however, service fees are at the discretion of the individual travel companies. Customer was charged $25.00 cancel fee per person, however, since has been refunded the $50.00.