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CheapOair.ca
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CheapOair.caReviews 757

2.5
cheapoair.ca

CheapOair.ca Reviews Summary

CheapOair.ca has a rating of 2.5 stars from 757 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CheapOair.ca most frequently mention credit card, return flight and several times. CheapOair.ca ranks 239th among Plane Tickets sites.

service
198
value
196
shipping
109
returns
105
quality
169
Canada
1 review
0 helpful votes
Follow Catherine B.
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I have been searching for best prices and have consistently found CheapOair to have the lowest. The best part of this is that when I call the 800 # I always get helpful and kind service. Thank you! I tell all my friends and family about CheapOair!

Date of experience: May 31, 2016
Texas
1 review
0 helpful votes
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I travel on business frequently and do my own arrangements, often last minute. I have used many other travel sites, but have found CheapOair to be the easiest and cheapest. On my last booking, I made an error involving flex fare dates and the customer service department was very efficient and helpful in getting it corrected without penalty. I will continue to use CheapOair for my future travel needs.

Date of experience: May 26, 2016
Canada
1 review
0 helpful votes
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The service was good, cheapoair are more reasonable mad I love the customer service. I tell my friends to go with cheapoair line.

Date of experience: May 25, 2016
Canada
1 review
0 helpful votes
Follow Renata B.
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CheapOair has the worst costumer service, that I have experienced.
I booked a hotel reservation on line and today I was trying to call the number provided on my receipt, to cancel the reservation. They are eager to help if it is a reservation, but soon as they hear the word cancellation, they transfer your call for ever from one representative to another. It has been for over 1.5 H and I still haven't spoken to the "hotel team" to cancel. It makes me feel, that there is a scheme going on...

Date of experience: May 20, 2016
CustomerService C. — CheapOair.ca Rep
over a year old

Renata, sorry to hear of your recent experience calling into the office. We have prompts that you need to select when you call into the office, you had been selecting the wrong departments, therefore it was necessary to transfer you to the department that could best handle your cancellation request. I do see that you did get in touch with our hotel team, and the hotel did get canceled for you.

Colorado
1 review
0 helpful votes
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Excellent service
April 30, 2016

I've always had a very good experience with Cheapoair. The website is easy for me to use and anytime I've had to call to change something, I've always had prompt and helpful service. I will continue to use this site for my travel needs!

Date of experience: April 27, 2016
New York
1 review
0 helpful votes
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You are the best
April 30, 2016

I can recommend to everybody to buy from you guys, it is faster and very convenient

Date of experience: April 27, 2016
Texas
1 review
0 helpful votes
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It was great
April 25, 2016

The person who helped me buy my ticket was so nice and helped me but a great deal. I'm so thankful

Date of experience: April 22, 2016
Canada
1 review
0 helpful votes
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Hidden Fees
April 10, 2016

My friends and I book a flight with CheapOair only to realize that they charged us $150 per person since the actual flight cost through the airline was $1,057. Not only they charged us an extra fee when I call to find out why I had a random $300 charge on my credit card they told me it's because they couldn't do the payment in one transaction but failed to mentioned that the $300 a fee to CheapOair and the actual cost of the ticket was later charge on my credit card by the airline company.

I called them but still waiting to get a call back from the manager to discuss the situation.

Date of experience: April 7, 2016
Canada
1 review
0 helpful votes
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Awesome service
March 3, 2016

I had a very good experience with the site. It was great, and I got informed each and every sector of my flight.

I strongly recommend this web site

Date of experience: February 29, 2016
California
2 reviews
0 helpful votes
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Excellent service
March 3, 2016

I heard cheapoair website from one of my friends. I checked many websites to book my flight for my vacation. After all, I got an amazing deal from cheapoair. Thanks cheapoair. All my connection flights arrived and departured on time and reach safety. It is easy to book through cheapoair. Thank you cheapoair management and staff.

Date of experience: February 28, 2016
Canada
1 review
0 helpful votes
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Very good service
February 19, 2016

I always buy my tickets online with CheapOair.ca they have good specials and good service.

Date of experience: February 15, 2016
Canada
1 review
1 helpful vote
Follow Chris L.
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Thieves
February 15, 2016

Booked with them for the second time in the last 4 months. No problem the first time as the service and billing was correct. Second time, well let's just say if I operated my own business like this I would be out of business. Was quoted a rate in Canadian dollars and quickly purchased the 4 seats as this was the best rate available on any website. Found out after my credit card statement came in they billed us in US dollars instead as quoted Canadian funds. Cheapoair also decided to add a service charge of $252 Canadian dollars to this transaction. Spent close to 30 minutes on the phone talking to 3 agents up the line. Finally got the service charge refunded but they could not do anything about the US dollars billed versus Canadian dollar quote. The agent said time and time again we booked with the US website and not the Canadian site. We booked on the Canadian site. Last time I use Cheapoair for travel, hotel and car rental. Stay away from this discount travel web site.

Date of experience: February 12, 2016
CustomerService C. — CheapOair.ca Rep
over a year old

Chris, our apologies for the error, and I do see that we have made it right by refunding you, in which you accepted the refund.

Canada
1 review
0 helpful votes
Follow Julie A.
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I recommend comparing with CheapOair before booking any flight..

Date of experience: February 9, 2016
Canada
1 review
1 helpful vote
Follow Lorraine R.
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I have used Cheap air.ca numerous times and have found their website very user friendly and the prices for the locations we have booked are always less money than any other sites I have checked.

Date of experience: February 7, 2016
Canada
2 reviews
0 helpful votes
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Excellent service
February 9, 2016

The call Center services is amazing.the prices are excellent. Easy to book your tickets. I recommend everyone to travel with cheapoair

Date of experience: February 5, 2016
Canada
1 review
0 helpful votes
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Love it!
February 5, 2016

4th time I'm booking with cheapoair. Best prices ever found. Recommending it to all for airplane tickets.

Date of experience: February 2, 2016
Canada
5 reviews
9 helpful votes
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The cheapoair booking team is ver fast and effecient. They are easy to talk to and they listen to ur needs and find exactly what you are looking for. While all this is being done they maintain a high level of p rofessionalism

Date of experience: January 31, 2016
Canada
2 reviews
0 helpful votes
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Simple and fast
February 1, 2016

I used cheapoair for my flight reservation and did not have any inconvenience was easy and fast

Date of experience: January 29, 2016
Canada
1 review
1 helpful vote
Follow Victoire N.
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Nobody ever recommended CheapOair to me. I found a cheap ticket on this site the first time ever and have saved it as my first reference point when i need to buy a ticket. I have bought tickets on this site on several occasions and i guess it is because i always felt on something cheaper than what i got on other sites for the same flight. Of course if i am not lucky to fall on a cheap ticket, i will not buy it here.

Date of experience: January 26, 2016
Canada
3 reviews
1 helpful vote
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Cheapoair prices always seem to keep my accounts in the black and never the red.

Date of experience: January 24, 2016