CDW

Just needed to renew our Adobe subscription but getting no response from our sales rep who is in charge of the account. It's been over a week and we are still unable to use any of our Adobe software at our facility. I've left multiple emails and voice messages and still no response or action. I'm very frustrated. Next time I will make the purchase directly with Adobe.

On chat support hold for 3 hours and then they closed the chat! This is all because of an order that they would not leave for me at my door and gave zero communication that I needed to be there for the order. It was a simple A/V cord that I purchased from them, not a very expensive product that needs protection.

Orders placed on nov 1st. Now it's already Feb 12, still haven't received orders. Just a laptop and a computer screen which were not even listed as back orders. When asked why the delay, lots of excuses and no estimated date for delivery. Horrible

The chat functions from this site is horrible. One agent after another transfer me through chat for asking a simple question on a product. Wanted a quote for server and the licenses, waited 2 hours for an agent, then they ghosted me. No response and disconnects. This happens many times. My company wanted to spend more than 10k on software and this is what we get? NO THANKS. We will bring our business some where else. Terrible. Can't think if we purchased and have after support question would be like. If we can give less than 1 star we would. Crappy company.

I was looking for a specific power cord and found one on CDW with the PSW number. No photo to confirm and no description. I ordered and received a two pronged figure 8 cord within 2 brown envelopes. I needed a barrel power cable. Because I only shipped back the inner envelope and invoice I didn't return the outer envelope. Avoid at all costs. Seems like a terrible policy and a way to avoid reimbursing customers. I would understand if this was necessary packaging for the product but this is a standard shipping envelope.

I supposedly have already received my order. Cdw already took the fund from me. The items have not been processed yet.

I called them and they told everything is ready and the items are in stock. I feel hopeless.

Waited over 2 months for a in stock order that went to backorder,,no help or sales team,,never did get a arrival date,,and they dodge your calls.anyone else would be a better choice even if u have to pay extra,,but u wont cause they try and price gudge at the end anyway.

Twice now I have tried to purchase computer equipment from CDW that they claimed was in stock, and twice now they have in fact NOT had it in stock.

The first time they kept me hanging on stating that the printer would be in "next week" for about a month before I cancelled that order and just bought the printer somewhere else.

I know that the company I work for has used them often in the past for software purchases without any issues, but it appears to me that hardware sales is not their forte.

I cannot say how much I cant STAND this company! Service is horrible and rude, sales team does not get back with you, you basically have to Beg them to sell you something, And good luck trying to return a defective product. IF you can manage to get some help from them you'll take an entire bottle of blood pressure medication just to keep your head from exploding. Im an Allstate agent and we are allowed to buy our office equipment from any source we choose. However if we do not purchase it through CDW then Allstate's tech support will not provide you any assistance for that equipment if needed. After such horrible service I rather purchase the required equipment through another source and forfeit the free tech support and discount I get, just to not have to deal with or spend another dime with CDW.

Ordered a product 2 weeks later they sent an email stating the item was disconnected and would refund me. I ordered the item dec 7th and there "disconnected" message was on the 20th I responded stating that but never got a reply from Tyler wolf "Executive account manager"

I purchased a printer and ink cartridge. The picture of the printer did not match what I received. The picture had 2 paper trays. I got a printer with 1 paper tray. Something was wrong with the setting of the paper, so every time I had to print I had to select a paper size. The ink cartridge was not the right cartridge for that printer. Because it was defective with clicking the paper size and the wrong ink I had to return everything through UPS. I wanted a replacement but the company said I have to return, get my money back, and purchase again. I will just purchase from somewhere else.

I worked here shortly in between much better stints, and all I can say is that CDW's "leadership" shouldn't allowed to run a lemonade stand, let alone a $25B business.

Buying Sirius only made matters worse.

All but two members of the senior leadership team have double-digit IQs and are only there because they are either qualified minorities and/or they are CDW lifers.

This is a company run by morons.

I will never try to buy something from cdw again. They jerk you around and require large purchases to be paid for by wire transfer. What year are we living in?

When you're dissatisfied with a product you purchase from them after opening due to a defect, they won't accept any return or exchange. They also take a long time to response. Worst shopping experience ever

I use to buy some items from them a long time ago as they have been around for quite some time. I know that one of my cousins buys all the computer/server related items for his business there & he swears by it.

I would in fact refer anyone here who has use for their inventory, but be sure to shop around like you should with any site. Unless you don't mind paying more, and not saying you will with these guys.

I give CDW 5 stars because I never had any issues with them.

Placed an order for a computer, weeks went buy with no reply. Then after contacting them via phone, they put through a credit card payment and claimed it would go out in two business days. Another week went buy, no tracking number or anything. Finally I asked again, they said order was in and would be shipped. Then after four more days I got an email claiming the machine was discontinued. Wasted my time and now I have to make sure my credit card is not charged. I believe these guys are just a front to scam you of your credit card info. Be aware!

It took multiple phone calls to get the billing and shipping address correct. After three days I still could not get an order status from their website. Yet another phone all, hold and three transfers, I'm told they use a third party to determine if my American Express Card is good. They determined it was not but never bothered to contact me. It turns out nothing wrong with my card - I ordered from Amazon and it is on it's way. Customer Service is terrible, website does not work well. I have a customer waiting on this device and I just lost 3 days. Stay clear of CDW.