It took multiple phone calls to get the billing and shipping address correct. After three days I still could not get an order status from their website. Yet another phone all, hold and three transfers, I'm told they use a third party to determine if my American Express Card is good. They determined it was not but never bothered to contact me. It turns out nothing wrong with my card - I ordered from Amazon and it is on it's way. Customer Service is terrible, website does not work well. I have a customer waiting on this device and I just lost 3 days. Stay clear of CDW.