CDW

CDW is an evil company. They said our order was fraudulent when it was legitimate. They still haven't refunded the money.

Very bad Customer service. I wonder why we are still giving our money to these people. They have to learn how to value their customers because we are the provider to their lives.

So slow, so incompetent. They ship technology but the technology they have doesnt ship. If you are looking for an easy experience then dont go with CDW. Avoid at all costs.

EDIT: Thanks, Raul. My order was restarted and I got confirmation that my item shipped today. Great! Not-so-great, they don't provide any tracking numbers and to know more about my order other than 'it's shipped', I need to call a rep. Seriously? I'm buying a computer. It ain't exactly high security.________________

(As per what a rep told me; will get to that) Because I don't own the house I live in the system automatically cancelled my order, regardless of my card going through and all that information right. I didn't even get an email, I had to find out myself by checking the order status. When I tried to create an account and login, it kept telling me that my account was disabled and to call the service number.

I did call and after having my call dropped (or hung up on 3 times) I eventually talked to someone who restarted my order.
While everyone I spoke to was pleasant (and spoke English) the situation was completely asinine and I had never run into anything like this.

Now I have to make sure the charge for the cancelled order doesn't go through, or else I'll be double charged and double pissed.

I only used this site because the name-brand site that makes the item I wanted redirected me to it. The price was well lower than elsewhere, but after shipping ($15?) and taxes, it wasn't that much cheaper than the rest.

If you can avoid this site, do it.

I based on the their product information and availability on their website and I placed the order online, however, the order wasn't shipped on time and no one knew the estimated shipping time after 6 business days. Their customer service couldn't help me and just left the chat because he just transferred me to another queue while I was still typing my 2nd question. I waited over almost one hour but still no one appeared to help me. The Chat Room system said I was the next in queue, but no one showed up to help... Wasted my 60 mins and I had no other option but to leave the Chat Room. I also emailed to 3 different people to get SALES TAX REFUND and to set up a reseller account, but I receive no responses at all for all 6 business days. I wonder if they have any staff working there or they're just having party all day long. This is the worst buying experience... HORRIBLE EXPERIENCE! Their service is totally unacceptable!

PURCHASED 2 PRINTERS, FIRST ONE RETURNED, TERRIBLE SALESMAN, PRINTER NOT A GOOD CHOICE FOR ME. PURCHASED ANOTHER, AN UPGRADE, FROM A SALESMAN, TOM WHITELOCK, AN OLDER MAN, MORE EXPERIENCED SALESMAN, BY THAT I MEAN MORE EXPERIENCED AT SCAMMING CUSTOMERS. I WAS UNDER THE IMPRESSION I WAS PURCHASING A NEW PRINTER AND LATER REALIZED IT WAS USED, THIS TOM WHITELOCK CHARGED ME THE FULL PRICE AS IF IT WERE A NEW PRINTER. WANTED TO RETURN THAT ALSO, TERRIBLE CUSTOMER SERVICE AND WORST EVER TECH SUPPORT. AWORD OF CAUTION DO NOT DO BUSINESS WITH CDW. TYPICAL SCENARIO, HOW TO F- THE CUSTOMER.

I placed an order for an item that their site claimed was in-stock and would ship the following day.

Three business days later, I called to ask where it was; they promised to call me back.

The next day, having no further contact from them, I called to cancel the order. They took the information and promised a confirmation the following day.

The following day, UPS contacted me to let me know of a package that had been shipped -- hours after I cancelled the order. Have been unable to get through to CDW to deal with this, but after UPS let me know about the shipment, CDW sent an notification that they had shipped the order.

If you do make the mistake of ordering something through them, it seems like the best way to get them to ship it is to cancel the order; it will then ship that evening.

I expect to deal with this transaction by refusing the shipment and filing a chargeback against them, based upon how responsive they have been so far. Making the mistake of dealing with them is likely to cost me many hours of annoyance.

Oh, and despite saying I did not want to be on their marketing list, I'm somehow on their spam list, and they are not even CAN-SPAM compliant because the unsubscribe page does not work; it just sits there. Yet another worthless thin e-tail company (no inventory, no control, no service, no responsibility, infinite marketing -- no value add whatsoever).

I used my CC to place an order for a monitor on cdw.com based on the monitor's manufacturer's suggestion. The price was a bit higher than Amazon's. I thought I'd give my business to a small business instead of the monolith.

2 day after that a sales rep calls to tell me they cannot process my order, even though my CC company approved the transaction. He said I'd have to wire money if I still wanted to place the order. I asked what the problem was. His response was to the effect of "our order processing unit is not_comfortable_ with the information you entered" I asked what does that mean? He would not answer. I said I'm not wiring money for the order as I've never been asked in my entire life of shopping online to do such a thing.

I asked for a manager or a director's number to get further explanation for the cancellation. He did provide the sales supervisor's phone number. A few calls to that number throughout the day took my directly to voice mail. I left a message requesting info on what the problem was. I called few times the next day; direct to voice mail.

I suspect they did not like my non-English sounding name. My only conclusion is that CDW is a racist company.

CDW, thank you for canceling my order. I ended up buying the monitor on Amazon saving money in the process. I will never do business again with CDW.

CDW basically deals with their customers with suspicion, disrespect and condescension.

If I could give them a negative score, I would. I placed an order with a gentleman, and I gave him 2 specific requirements in order to have it meet my needs. They left off one of the key items I needed and had to ship it a week later. When it all came in, we discovered that it did not meet the most important of the two needs. I got a return set up for all of it, and was very clear that I also expected a refund on shipping. I get the call tags and ship everything back. They all show delivered. I received credit for 2 of the 3 items, because they can't find the third one, even though UPS shows it was scanned by one of their employees. They also didn't credit me the shipping. I emailed my "rep" and never heard back from him. I left a voicemail for a sales manager, and never heard back from her. I spoke to customer service at least 6 times, and each time I was told I would get refunded for the shipping, and I've been told that my refund for the 3rd item has been escalated twice now, to expedite the process. My company will NEVER do business with them again - EVER.

First of all I am aware of the semi-conductor shortage. Therefore, new GPU's and cpus's have been limited. However, I backordered an RTX 3080 for over MSRP price ($1200) from CDW. Said it would take a month to get it. Understandable given the current circumstances. A month goes by, they tell me another month, after that they tell me another month. 6 months go by, so I start to dig into who their vendor is. I found out the company inventory worker who work at CDW. So I got their vendor supplier name and card them myself and was able to purchase an RTX 3080 without having to use the middle man and a marked up price (CDW). DO NOT EVER DO BUSINESS WITH THESE GUYS. EVER.

Ordered TV brackets from CDW, did not receive any shipping information for a few days. Send them an email, and within 30 minutes, I received a tracking number and email saying "your order has shipped." Checked the tracking number... NOPE! Item hasn't shipped, just a label created. There's a difference... this is just a ploy to make you THINK they are legit. Chatted online twice with an overseas service with a couldn't-care-less attitude. Emailed and left a voicemail for the Sales Rep, Jennifer Warnick. Still haven't heard a peep from her to this day. Someone FINALLY emailed me after sending multiple complaint emails to any address I could find on their webpage. They claimed order was "stuck with UPS" and a refund was issued. They said "we could absolutely place a new order for you, but I do want to make you aware that we don't have stock and this item is on backorder." Basically they never had the item in the first place. And yet, if I go to their website now, I can place an order for this item to ship within 5 days. It's all a lie. Please save yourself time and a headache and avoid this place.

Can anyone cancel the product and get their money back from here? How can I provide a solution for this?

Second time this happened with them: Refusing to accept the return for a defective article a few days after purchase despite their return policy